Student Requests
1. Student Full Name
*
Given Name
Last Name
2. Date of Birth
-
Day
-
Month
Year
Date
3. Student ID Number
4. Email
*
example@example.com
5. Mobile Number
Current Class
*
Please Select
Elementary
Pre-Intermediate
Intermediate
Upper-Intermediate
Advanced
Current Class Time
*
Morning
Evening
Current Visa
Your request/s:
*
Change of Contact Details (Address, phone number and others)
Change of Visa Status
Approved Leave
Holiday Request - Fill up the Start date and Finish date (Min 1 week notice)
Course Extension (Min 1 week notice)
Course Deferral / Suspension (Min 2 weeks notice)
Course Cancellation (Min 2 weeks notice)
Course Transfer (Min 1 week notice)
Re-issuing of Certificate / Student ID Card
Changing payment plan
Study Letter
Holiday Letter
Make a Complaint or Appeal
Refund
Feedback
Other
:If you are applying for a refund, please provide the following:
Account Name:
Account Number:
BSB:
SWIFT code:
Recipient's Address:
Write your bank account details below:
If you are applying your holiday - Holiday Start
-
Day
-
Month
Year
Date
If you are applying your holiday - Holiday Finish
-
Day
-
Month
Year
Date
Is your request urgent?
*
Yes
No
Details of Request (please explain in a few words your issue or enquire):
*
Attached Documents
Browse Files
Drag and drop files here
Choose a file
Cancel
of
Student Declaration
A holiday must be taken from Monday to Friday, for not less than 1 week.
Please remember that if you do not take all the holiday weeks your graduation date will change accordingly.
Your holiday request will be approved based on a minimum of 80% attendance. (Student Visa Holders only)
A 10% late payment fee + $50 per overdue week will be applied if a payment is due while on holiday and is not cleared on the scheduled date. Please check your letter of offer.
If your request is granted / not granted, SMART English will notify you via email within 1 week from the request.
Please note that a 25% cancellation fee will be applied to your remaining tuition fees if you want to cancel your course.
For any cancellation following a deferment, SMART English will consider the original course start date to apply the refund policy.
Yes, I have read, understood, and agreed to the above rules and conditions.
*
Submit
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