COMMUNICATION SURVEY QUESTIONS
This questionnaire uses a 5-point rating scale to measure how frequently you experience something. Please read each statement carefully and consider how often the statement applies to you. Select the number that best reflects your experience.
Rows
Never
Not Often
Sometimes
Often
Always
When I initiate a discussion of something important to me and want to be sure it makes an impact, I invite the other person to explain their viewpoint before I present mine.
I ask for more information about why a particular demand is being made to explore for underlying interests and ask why a position is important.
I listen fully and affirm that I understand what the other person has said as a sign of respect to the speaker.
When I ask questions for clarification, they tend to be open ended and cannot be answered with a simple “yes” or “no” response.
The best way to get the listening I need is to make the other person feel listened to first.
In negotiations I try to direct the focus away from stated positions and explore for interests and common solutions.
I practice direct communication by using “I” statements, such as, “ I think…,” “I feel…,” “I need….
I look past a person’s opinion of what solution is necessary to solve the problem to get to their needs and underlying interests.
When someone says something I’m not sure about I ask for clarification.
I restate the essence of the speaker’s message in my own words as a way of checking on the accuracy of what has been heard.
Score
Submit
Should be Empty: