Leilani Kilolo Beauty Artisty LLC Policies reviewed as of April 2024 that are subject to change at any time:
All services booked with Leilani Kilolo Beauty Artistry LLC require a non-refundable retainer equal to 25% of the total price of your service(s) minus Travel Rate.
Cancellations: If you need to cancel or reschedule your Upcoming Appointment(s) for any reason, please promptly communicate the change via email to leilanigrayhairstylist@gmail.com with at least 48 hours notice. If you cancel your appointment with less than 48 hours of notice before your appointment OR you are absent from your scheduled appointment with no email notice to Leilani, this is considered a Late Cancellation. Any Late Cancellation will incur an emailed invoice equal to 25% of the total price of your pre-scheduled services(made at the initial appointment date) which must be paid by you within 24 hours. Zero exceptions are made to this policy at all. You can check the status of your appointment/reschedule/cancel 24/7 up by signing into your Square account using the confirmation email that was sent to you when you first made your appointment. So be sure to SAVE that email (or recover it from trash if you happened to delete it!) If you need to reschedule or cancel 0-48 hours before your appointment, the reschedule/cancel policy will apply yet you can email me about your requested appointment change at leilanigrayhairstylist@gmail.com .
Lateness: If you are 1-15 minutes late for your appointment and Leilani is able to create your desired service result* and stay on schedule without running into another client's service time, then you will incur $1 per every minute you are late. If you are 15 or more minutes late after your pre-scheduled appointment time (Late Arrival) and Leilani is unable to create your desired service result while not running into another client's service time or Leilani cannot stay after the scheduled service end time, then your appointment will have to be rescheduled/cancelled and be considered a Late Cancellation with the above listed rate being incurred. *As an alternative option if you are willing, Leilani may adjust your pre-scheduled services with a possible modified service result to stay within the allotted time for your appointment so you don't incur a Late Cancellation rate.
Service Refinements: Leilani strives to offer every guest the highest level of satisfaction. If you are having challenges/frustrations with your service, please let Leilani know ASAP while you are sitting in the chair.* This allows the best opportunity for adjustments needed to better align your look with the result you both aimed for in your most recent Consultation. Adjustments must be made on the same day of the original service or else a new Service(s) must be booked and paid for. Adjustment: Complimentary changes made to the current result to better align your look with the result aimed for based on the most recent Consultation with Leilani and yourself; these changes are done only when you are truly confused or unhappy with the result crafted that closely matches your inspiration photo(s). If you have a change of heart or mind and want a result completely different result from the original planned result in the Consultation, a new Service(s) must be requested and paid for by you. *As an alternative if if time allows, Leilani will make the additional changes to your look and you will incur a $15 Service Change rate.
Retail Returns: Any haircare product or item purchased from Leilani Kilolo Beauty Artistry LLC can be exchanged for full credit as long as the product was used once/90% full or more. All item purchases made during promotions are eligible for exchange at the sale price only. No item purchase can be returned for cash. Any item purchased from https://bit.ly/LeilaniKilolowithLimeLife is subject solely to the policies of LimeLife by Alcone.
Salon Etiquette: Please be kind to all clients and Additional Artist(s) working with Leilani Kilolo Beauty Artistry LLC. A maximum of 1 extra adult or youth/children are allowed to come with you to a Service Appointment when you have services in Leilani's centralized work location unless they are getting services done. Please try to arrange childcare for minors unless they are receiving a service. If you are sick in any way with something contagious (like with a fever or virus including COVID-19), please reschedule with a notice of 24 hours or more before your appointment. Masks are not required to be worn by clients or Additional Artist(s) working with Leilani Kilolo Beauty Artistry, yet you may wear one if you'd like! Discriminatory, derogatory, or disrespectful statements and actions will not be tolerated. If discriminatory, derogatory, or disrespectful statements or actions are directed towards Leilani or Additional Artist(s) working with Leilani Kilolo Beauty Artistry LLC at any time during your appointment for any reason, Leilani has the right to end and refuse continuing your pre-scheduled service(s).
By submitting this Form:
I acknowledge the contagious nature of Coronavirus/COVID-19/other viruses and that practicing social distancing is recommended.
I acknowledge that Leilani is committed to following preventative measures put in place to reduce the spread of Coronavirus/COVID-19/other viruses and keep as you as safe as possible.
I further acknowledge that Leilani Kilolo Beauty Artistry Beauty LLC can not guarantee that I will not become infected with Coronavirus/Covid-19/other viruses. I understand that the risk of becoming exposed to and/or infected by Coronavirus/COVID-19/other viruses may result from the actions, omissions, or negligence of Leilani and others, including, but not limited to, those around myself and Leilani as she does services for me, other event attendees, event clients, and their families.
I voluntarily seek services provided by Leilani Kilolo Beauty Artistry LLC and acknowledge that I am increasing my risk to exposure to Coronavirus/COVID-19/other viruses.
I hereby release and agree to hold Leilani harmless from, and waive on behalf of myself, my heirs, and any personal representatives any and all causes of action, claims, demands, damages, costs, expenses and compensation for damage or loss to myself and/or property that may be caused by any act, or failure to act of Leilani, or that may otherwise arise in any way in connection with any services received from Leilani Kilolo Beauty Artistry LLC. I understand that this release discharges Leilani Kilolo Beauty Artistry LLC from any liability or claim that I, my heirs, or any personal representatives may have against Leilani with respect to any bodily injury, illness, death, medical treatment, or property damage that may arise from, or in connection to, any services received from Leilani Kilolo Beauty Artistry LLC. This liability waiver and release extends to Additional Artist(s) working with Leilani Kilolo Beauty Artistry LLC together with all owners, partners, and employees.
If I choose to not abide by any of the above policies, notices, and terms when working with Leilani Kilolo Beauty Artistry LLC, Leilani has the right to refuse future services with me after today/my upcoming appointment.