CLIENT SATISFACTION QUESTIONNAIRE
We would be grateful if you could spare a few minutes to complete this Client Satisfaction Questionnaire, to help us ensure that our standard of clients care exceeds expectations, wherever possible. We are interested in your honest opinion about the services offered by Chirundu Local Board.
Date
*
-
Month
-
Day
Year
Date
Gender
*
Male
Female
Age Catergory
*
25years
26-40 years
41-65years
65+
Please tick your department
*
MDAs
Local Authorities
Private Organisation
Development Partners
Rate Payer
Resident
Other
Please tick the appropriate box to indicate your level of satisfaction, regarding the stated office issues on a scale of 1 to 5, with 1 being the worst and 5 being the best.
1-Poor
2- Fair
3-Good
4-Very Good
5-Excellence
Quality Service
Accessibility of service
Speed of service
Office Atmosphere(Ambience)
Staff courtesy
Staff Availability
Staff knowledge on the areas of service
Access to information on services
Office responsiveness
Service delivery Innovation
Office Ease of doing business
Resolution of Public Complains
General Public Relations
Professionalism in handling clients
Are there any areas that need to be improved?
Yes
No
If Yes please indicate here
Solid Waste Management
Does the council have measures to promote a clean environment?
Yes
No
If Yes please indicate any (forexample clean up campaigns)
How many times does council collect refuse in aweek?
1
2
3
4
5
Not at all
Any other suggestions on how best councilcan improve on refuse management
Roads Services
Are roads within council properly maintained and trafficable?
Yes
No
Not sure
Any suggestions on how best council can improve on roads maintenance
Waste Water Services
Is council sewer reticulationsystem properly managed?
Yes
No
Not sure
Does council attend to sewer blockages in time?
Yes
No
Not sure
Do you have any recommendation to council on sewer services?
Public Lighting Services
Are there adequate street lights around town?
Yes
No
Not Sure
Are all streetlights functional?
Very Few
Majority
All
Not Sure
Do you have any recommendation to councilon public lighting?
Thank You For Your Support
Submit
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