Zashi Survey

Zashi User Survey

by ECC and ZURE
The survey consists of 20 questions and takes about 8 minutes to complete. Submissions are protected with end-to-end encryption.
Q1: Have you downloaded the Zashi wallet?

YesNo
Q2: If you answered "no" to the previous question, why not?
Q3: Which Zcash wallets have you used in the last 6 months? Check all that apply

ZashiZingo!YwalletEdgeUnstoppableLedgerTrezorA wallet on a centralized exchange like Coinbase, Gemini, Kraken, etcOther
Q4: Which Zcash wallet is currently your primary wallet? Choose one

ZashiZingo!YwalletEdgeUnstoppableLedgerTrezorA wallet on a centralized exchange like Coinbase, Gemini, Kraken, etcOther
Q5: Please tell us why the Zcash wallet you chose in Q4 is your primary wallet.
Q6: How often do you use Zashi wallet to send or receive ZEC payments?

NeverRarelySometimesOften
Q7: Do you use Zashi to store ZEC?

YesNo
Q8: On a scale of 0 (low) to 5 (high), rate your interest in doing the following:
8a. Holding ZEC

0

1

2

3

4

5

0 is Low interest, 5 is High interest
8b. Transacting in ZEC

0

1

2

3

4

5

0 is Low interest, 5 is High interest
8c. Using the Zashi wallet

0

1

2

3

4

5

0 is Low interest, 5 is High interest
8d. Using a user-friendly, built-in messenger feature that shields conversations within Zashi

0

1

2

3

4

5

0 is Low interest, 5 is High interest
8e. Using a standalone, user-friendly messenger app that uses Zcash technology to shield conversations

0

1

2

3

4

5

0 is Low interest, 5 is High interest
8f. Using Zashi integrations that let you spend ZEC in more places

0

1

2

3

4

5

0 is Low interest, 5 is High interest
8g. Using a Zashi integration that lets you purchase prepaid debit cards and spend the balance using a QR code stored in the wallet

0

1

2

3

4

5

0 is Low interest, 5 is High interest
8h. Using a Zashi integration with a debit card provider that makes it possible to fund a regular debit card with Zashi funds straight from the wallet

0

1

2

3

4

5

0 is Low interest, 5 is High interest
8i. Using a Zashi integration with a hardware wallet that allows to store shielded funds

0

1

2

3

4

5

0 is Low interest, 5 is High interest
8j. Using a Zashi integration with a decentralized exchange, which lets you swap coins and tokens inside the wallet

0

1

2

3

4

5

0 is Low interest, 5 is High interest
8k. Using a Zashi feature that makes it possible to shield tokens from other blockchains (Ex: zBTC, zTether, etc) and then store, send, and receive these shielded assets

0

1

2

3

4

5

0 is Low interest, 5 is High interest
8l. Using a Zashi feature that makes it possible to earn yield on ZEC

0

1

2

3

4

5

0 is Low interest, 5 is High interest
Q9: If you could add just one new feature to Zashi, which one would it be?

Built-in, user-friendly messenger feature that shields conversations within the walletIntegrations that let users spend ZEC in more placesIntegration that lets you purchase prepaid debit cards and spend the balance using a QR code stored in the walletIntegration with a debit card provider that makes it possible to fund a regular debit card with Zashi funds straight from the walletIntegration with a hardware wallet that allows to store shielded fundsIntegration with a decentralized exchange that lets you swap within the walletAbility to shield tokens from other blockchains (Ex: zBTC, zTether, etc) and then store, send, and receive these shielded assets.Ability to earn yield on ZECOther
Q10: What features, not listed above, would make you want to use Zashi more?
Q11: On a scale of 1 (highly unlikely) to 10 (highly likely), how likely are you to recommend the following actions to your friends and family:
11a. Holding ZEC

1

2

3

4

5

6

7

8

9

10

1 is Highly unlikely to recommend, 10 is Highly likely to recommend
11b. Transacting in ZEC

1

2

3

4

5

6

7

8

9

10

1 is Highly unlikely to recommend, 10 is Highly likely to recommend
11c. Downloading your primary Zcash wallet

1

2

3

4

5

6

7

8

9

10

1 is Highly unlikely to recommend, 10 is Highly likely to recommend
11d. Downloading the Zashi wallet

1

2

3

4

5

6

7

8

9

10

1 is Highly unlikely to recommend, 10 is Highly likely to recommend
11e. Downloading the Zashi wallet with a built-in, user-friendly messenger feature that shields conversations

1

2

3

4

5

6

7

8

9

10

1 is Highly unlikely to recommend, 10 is Highly likely to recommend
11f. Downloading a standalone, user-friendly messenger app that uses Zcash technology to shield conversations

1

2

3

4

5

6

7

8

9

10

1 is Highly unlikely to recommend, 10 is Highly likely to recommend
11g. Downloading the Zashi wallet that offers integrations that let users spend ZEC in more places

1

2

3

4

5

6

7

8

9

10

1 is Highly unlikely to recommend, 10 is Highly likely to recommend
11h. Downloading the Zashi wallet that lets you purchase prepaid debit cards and spend the balance using a QR code stored in the wallet

1

2

3

4

5

6

7

8

9

10

1 is Highly unlikely to recommend, 10 is Highly likely to recommend
11i. Downloading the Zashi wallet that is integrated with a debit card provider that makes it possible to fund a regular debit card with Zashi funds straight from the wallet

1

2

3

4

5

6

7

8

9

10

1 is Highly unlikely to recommend, 10 is Highly likely to recommend
11j. Downloading the Zashi wallet that is integrated with a hardware wallet that allows to store shielded funds

1

2

3

4

5

6

7

8

9

10

1 is Highly unlikely to recommend, 10 is Highly likely to recommend
11k. Downloading the Zashi wallet that offers decentralized exchange (DEX) support, which lets you swap within the wallet

1

2

3

4

5

6

7

8

9

10

1 is Highly unlikely to recommend, 10 is Highly likely to recommend
11l. Downloading the Zashi wallet that makes it possible to shield tokens from other blockchains (Ex: zBTC, zTether, etc) and then store, send, and receive these shielded assets.

1

2

3

4

5

6

7

8

9

10

1 is Highly unlikely to recommend, 10 is Highly likely to recommend
11m. Downloading the Zashi wallet that makes it possible to earn yield on ZEC.

1

2

3

4

5

6

7

8

9

10

1 is Highly unlikely to recommend, 10 is Highly likely to recommend
Q12: What features, not listed above, would make you want to recommend Zashi to friends and family?
Q13: If there were two versions of Zashi, Zashi Basic and Zashi Pro, what features would you expect from each option? Zashi Basic is like the wallet you carry with you for everyday purchases. Zashi Pro is your vault, where security is tighter and you can store your ZEC more securely and use other advanced features.
Q14: Imagine Zashi could generate an invite link that created a new wallet and sent funds to it, which could then be accessed by anyone with the link upon their first Zashi login. Rate the likelihood of you using such a link to onboard friends and family into Zashi today.

0

1

2

3

4

5

0 is Low likelihood, 5 is High likelihood
Q15: Rate the negative impact of the following usability issues on your desire to use Zashi.

0 - low negative impact, doesn't affect your Zashi usage

5 - high negative impact, makes you not want to use Zashi
15a. low transaction speed due to a high number of confirmations

0

1

2

3

4

5

0 is Low negative impact on usage, 5 is High negative impact on usage
15b. slow syncing speed while restoring wallet from a seed phrase

0

1

2

3

4

5

0 is Low negative impact on usage, 5 is High negative impact on usage
15c. inability to send back-to-back transactions

0

1

2

3

4

5

0 is Low negative impact on usage, 5 is High negative impact on usage
15d. lack of guided onboarding explanations

0

1

2

3

4

5

0 is Low negative impact on usage, 5 is High negative impact on usage
15e. a more convenient and secure way to manage my seed phrase

0

1

2

3

4

5

0 is Low negative impact on usage, 5 is High negative impact on usage
Q16: What country do you reside in?
Q17: How often do you use ZEC to send or receive payments?

NeverRarelySometimesOften
Q18: Which transactions have you used ZEC for? Check all that apply.

NoneTest transactions to see how Zcash worksPeer-to-peer payments, giftsMade payments for goods or servicesReceived payments for goods or servicesDonationsOther
Q19: Choose the top reason why you don't transact in ZEC more often.

Poor wallet experienceInability to buy/sell ZEC without KYCNo ways to spend ZECNo ways to earn ZECPoor crypto market conditionsZEC price is too volatileTax implications of ZEC transactions are unclearHostile/unclear crypto regulationsNot enough incentives, such as cash back programs, for transacting in ZECI prefer to hold itOther
Q20: Provide any additional feedback.
Please leave your email address, if you are open to discussing your responses in an online interview.
example@example.com
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Zashi User Survey