Rental Vehicles - Texas law states that an insurance company must provide a rental vehicle for policyholders with insurance coverage for at least 30
days. Normally, an insurance company will pay for only 30 days of rental fees. Many insurance companies do not consider issues such as the size of
repair. Some auto body repairs are too complicated or large to perform in a 30 day time period. Also, the insurance companies do not consider delays
in the beginning of the repair process. Some of the delays we might encounter are:
- An Insurance adjuster inspecting the vehicle before repairs are performed.
- An insurance adjuster inspecting additional damage after repairs have started
- The parts to repair the vehicle are not available locally or on backorder
Our goal at James Wood Auto Park is to repair your vehicle within the 30-day time period allotted by most insurance companies. Unfortunately, because
of delays or the large size of some repairs, this goal is sometimes unattainable. If my vehicle is not complete and my insurance company declines to
extend the rental vehicle for repair time, I understand it is entirely my responsibility for the expenses of the rental vehicle not paid by the insurance.