At Signal Security, our primary goal is to provide you with complete peace of mind. We aim to be a reliable security partner, working alongside you to deter unruly guests and prevent unauthorized events from occurring on your property. Our commitment is to protect your assets, allowing you to have full confidence in our service.
Q: What exactly does the monthly $60 subscription cover?A: The monthly fee includes standby coverage during the following service hours:
Q: How does the dispatch process work?A: If a noise complaint or unauthorized party is reported by you, a neighbor, a noise sensor or the city, Signal Security will dispatch a patrol officer to the property.Q: What kind of situations trigger a dispatch?A: We respond to: reports from owners, property managers, approved neighbors, noise alerts from devices such as Minut, Alertify, or NoiseAware. Also City or code enforcement notifications of violations.Q: How does this service prevent parties from happening?A: Once you enroll, we provide you with listing wording for your property description section that states clearly that any party activity will trigger a response from Signal Security. This discourages party planning and filters out problematic guests.Q: What are your patrol or coverage hours?A: Our service hours are as follows:
Q: What happens if a guest refuses to comply when security arrives?A: Our officers are trained to de-escalate situations and will report all activity back to the property owner. If necessary, we’ll involve local authorities.Q: What cities or areas do you cover?A: We currently cover the following cities:
If your property is outside these cities please contact us at Miami@teamsignal.com so we can determine if service expansion is possible.Q: How do I get started?A: Begin by filling out our onboarding form at:https://apps.theframebrand.com/signal_of_southeast_florida/public/index.phpOnce submitted, you’ll receive your property-specific instructions and listing text.
Billing
Q: How is the dispatch fee charged?A: The security response is billed at $60 after the first 30 minutes. If the situation continues after 60 minutes another $60 is charged.Q: Can I pass the dispatch fee to the guest?A: Yes. Most clients include a clause in their listings and rental agreements stating guests will be responsible for security response fees due to rule violations. This allows you to deduct the amount from their deposit.Q: Can I sign up multiple properties under one plan?A: Each property requires its own subscription due to unique coverage and dispatch authorizations. However we offer discounted pricing for multi-property clients. Feel free to contact us at Miami@teamsignal.comQ: Is there a contract or cancellation policy?A: 12-month contract: there is no cancellation policy. Q: What if I have more questions or need help with billing or setup?A: Reach out to our support team at Miami@teamsignal.com and we’ll be happy to assist you.blanks