Confidentiality
Your personal health information is protected under the HIPAA act. Information about HIPAA is posted in the clinic and on our website. We are committed to safeguarding any information about your care including appointment, clinical, and billing information. We do not release any information without your written consent with the exception of the following:
If we believe you may be in danger of harming yourself or another person.
If there is reasonable cause to believe abuse or neglect of a child, elder, or someone with disabilities has occurred.
If a court order is received.
If required for insurance billing purposes, when you have given permission to bill that insurance for services.
When an emergency situation requires sharing of information.
Other situations required by law.
Group Treatment and Privacy
Group treatment cannot ensure confidentiality. All group participants must agree to respect the privacy of other group attendees. Group attendees must agree to not disclose what other group members said in group to anyone outside of group.
As an individual interested in group treatment, you may need to be contacted regarding group enrollment, scheduling, home exercises, or for other reasons related to your group engagement. By expressing interest in group treatment, you agree to be contacted by Northwest ADHD Treatment Center regarding the group. As all group members may need to be contacted, limited personal information - specifically your name and/or e-mail address may be shared with other potential or current group treatment participants.
Required Contact With Your Mental Health Provider
Please also be aware that in order to participate in group treatment at Northwest ADHD Treatment Center, we require that a valid release of information is on file with your referring mental health provider outside of Northwest ADHD Treatment Center. Our group providers will consult with your referring provider as needed to support your care. Northwest ADHD Treatment providers will not withhold information from your referring provider.
Team Approach to Care
Your Northwest ADHD Treatment Center group treatment providers (therapist and prescriber) may consult with other Northwest ADHD Treatment Center providers, as well as your referring provider, from time‐to‐time regarding your care.
Additionally, your case may be discussed in a confidential, multidisciplinary meeting of Northwest ADHD clinicians to facilitate treatment planning.
Northwest ADHD utilizes psychologist residents and other pre‐license providers in the practice who have completed their graduate education and are working to gain hours toward licensure. As such, pre‐license providers will communicate Protected Health Information (e.g. including name, age, occupation, etc.) to their on‐staff licensed supervisors and peer consults. All pre‐license providers will inform the patient or guardian who their licensed supervisor is in the intake session.
Confidentiality & Treatment of Children & Adolescents
In Oregon, minors aged 14 and older can legally obtain mental health treatment without parental consent. Per the law, the provider must include the parents before treatment is ended unless it is believed that to do so would cause harm. Treatment records may be reviewed by the parent or guardian. The clinicians of Northwest ADHD Treatment Center feel that the confidentiality of patients is necessary to ensure honest and open communication and will be maintained except in rare instances. Those instances include the exceptions above and communication with the parents or guardian for treatment planning.
Health Insurance Portability & Accountability Act (HIPAA)
Our practice, including our physical offices, remote offices, electronic records, telehealth services, and communications are HIPAA compliant. With this policy you have been given opportunity to review and keep a copy of our HIPAA Privacy Notice (Notice is posted in the waiting room at every office and on our website, nw‐adhd.com). Signing this notice indicates you have received, read, understood, and had the opportunity to ask us any questions about this policy. Signing also provides consent for Northwest ADHD Treatment Center to use and disclose your protected health information for the purposes of treatment, payment, continuity of care, and health care operations.
Appointments
Visits at Northwest ADHD Treatment Center are made by appointment only (no walk‐in hours).
You must be physically present in the state of Oregon for a telehealth appointment with your provider.
Regular participation in group is essential to benefit your treatment. Repeated missed group appointments may result in your withdrawal from the group.
It is the policy of Northwest ADHD Treatment Center that if you are not going to be able to attend your scheduled group appointment, please call our office to cancel at least 48 hours in advance of the scheduled appointment.
Appointments are the responsibility of the patient. Our automated appointment reminder service is a courtesy, please do not rely on it alone.
Arriving more than ten minutes after your scheduled appointment may result in the appointment being canceled, and the appointment will be recorded as a late cancellation. Having the full time allotted is necessary for your provider to give you adequate care. In the event that your provider is more than ten minutes late to see you, please know that they will make up the time with you to ensure the length of your appointment is not decreased.
If you would like to opt‐out or change your appointment reminders, you may update the front desk staff at any time.
If missed appointments become a regular occurrence, we will assume you are not ready for treatment at this time, and will terminate services with you.
We cannot perform evaluations for legal or custody issues and do not make it our practice to provide legal testimony.
If your phone number, address, or insurance has changed please update the front office staff before your appointment. You can also call our billing office to update your insurance information and ensure your provider(s) are in network with your new insurance company. Their phone number is 971-247‐9356.
Referrals to Other Northwest ADHD Treatment Center Services
You are being referred to engage in group treatment only at Northwest ADHD Treatment Center. Northwest ADHD Treatment Center does provide other services, including ADHD evaluation, psychological testing, individual psychotherapy, medication evaluation, and medication management. If you are interested in pursuing other services at Northwest ADHD Treatment Center, your referring provider must submit a separate referral form for non-group services. Please be aware that other services are in high demand, and there may be a significant waitlist prior to being able to access those services.
Telephone Calls
Our office can be reached during regular business hours. Please only contact Northwest ADHD Treatment Center at our published numbers. Providers working remotely may make calls from blocked numbers. Please ensure your phone is able to accept calls from blocked numbers, and is able to receive voicemails, so your provider can reach you. Typically, non‐urgent calls will be returned within two business days.
Typically, you will not be charged for a brief phone call with your provider. However, calls over 15 minutes will be considered a telephone appointment and will be billed to your insurance provider. You may be responsible for a copay, deductible, or any uncovered fees.
Emergency/ Urgent Services
Your referring provider is responsible for managing any urgent needs regarding your mental health. Please contact your referring provider or reference the plan that they have made with you about how to manage a mental health crisis.
In the case of a mental health emergency, you may call or text the national mental health crisis line at 9‐8‐8. You may also call 911 or go to the nearest emergency department. In the event of a crisis you may also contact:
Multnomah County Crisis Line: 503‐988‐4888
Clackamas County Crisis Line: 503‐655‐8401
Clark County Crisis Line: 503‐696‐9560
Washington County Crisis Line: 503‐291‐9111
Marion County Crisis Line: 503‐585‐4949
Poison Control: 503‐494‐8968 or 800‐452‐7165
Alcohol and Drug Help Line: 503‐244‐1312 or 1‐800‐923‐HELP
Portland Women’s Crisis Line (Domestic Violence): 503‐235‐5533
Rape Crisis Center: 503‐640‐5311
Cascadia Urgent Walk‐in Clinic at 2415 SE 43rd Ave 7am‐10:30pm
Text message‐based crisis service: accessible by texting to 741741.
If you are hospitalized, please inform hospital staff who your referring mental health provider is, so care can be coordinated before you are discharged.
Electronic Use Policy
Northwest ADHD Treatment Center utilizes an Electronic Health Record (EHR) and third‐party billing software, which meet compliance with HIPAA regulations. Additionally, diagnostic measures, appointment information, and account information are made available through our secure patient portal system. We may send electronic statements, appointment reminders, and payment receipts directly to your personal email. If you would like to opt out of e‐statements, please alert the front desk and a paper statement will be mailed to you.
It is the policy of Northwest ADHD Treatment Center to avoid using e‐mail and to primarily communicate with patients via phone to protect patient privacy. Confidentiality and privacy of email communication cannot be guaranteed. If a client does email a provider, it is assumed they understand the risk of disclosing Protected Health Information on non‐secure (i.e., unencrypted) media. EMERGENT AND/OR CLINICAL INFORMATION SHOULD NEVER BE EMAILED TO PROVIDERS. Providers cannot respond to emergencies (e.g. threat of suicide, prescriptions running out, etc.) in a timely manner using email.
Providers are prohibited from communicating with patients via any form of social media. Please be advised that if you opt to make an online review at sites such as Yelp, Google, Health Grades, etc. you may be compromising your own confidentiality through publicly identifying yourself as a patient. We do not reply to comments to protect your privacy.
We are always striving to improve the patient experience. If you would like to give feedback about your care, we recommend you speak with our operations manager or complete our patient feedback form.
Please let our staff know if you do not authorize voicemail messages left on your phone.
Please let our staff know if you do not authorize emailed billing statements.
Mutual Respect Policy
It is the expectation of Northwest ADHD Treatment Center that all individuals seeking treatment, providers, and staff regard one another with respect.
This includes being respectful of one another’s time and communicating appropriately. Northwest ADHD Treatment Center does not tolerate aggressive, intimidating, abusive, or controlling behavior. If you have concerns about your treatment by providers or staff, please inform our operations manager to ensure your concerns are addressed. Northwest ADHD Treatment Center reserves the right to suspend treatment and provide external referrals to anyone who exhibits threatening, intimidating, abusive, or otherwise inappropriate behavior toward staff, providers, or others.
Feedback Procedures
If you have feedback or concerns about your treatment, we encourage you to discuss this with your provider so they can resolve the issue. Northwest ADHD Treatment Center also has a feedback procedure. The patient feedback form is available upon request at the front desk, or on our website, and is reviewed by our operations manager and clinic owners. In the event this is not satisfactory, you may also speak to your insurance company or contact the board of your provider.
Termination of Treatment
You and your provider will regularly evaluate your need for group services over the course of your treatment. As you make and sustain progress in group treatment, your provider will develop a plan for the end of care with you.
There are additional circumstances which may result in an end to care:
If you provide no notice and do not attend three consecutive group appointments.
If you are not making regular efforts to engage with care, or miss appointments frequently.
If you engage behavior that is in any way abusive to your provider or staff of this office, or misuse or abuse medication or other substances.
If your provider identifies a conflict of interest, or that they are unable to meet your clinical needs.
If your treatment is terminated for any reason and you wish to re‐engage in treatment at Northwest ADHD Treatment Center, we will discuss your options at that time, which may include referral to an outside agency.
Court Testimony
Please be aware and understand that Northwest ADHD Treatment Center and our clinicians do not wish to be involved in legal proceedings with current or former patients, or their parents. By entering into treatment with us, you are agreeing to not name us as a party in legal/court proceedings or attempt to obtain records for legal/court proceedings for civil, custody, or divorce. If you are involved in, or anticipate being involved in, legal or court proceedings, please notify us as soon as possible. Also, entering treatment for therapy is not the same as a forensic or custody evaluation. If you need such an evaluation, we are willing to assist you in finding a provider who offers this service.
If we are subpoenaed, we will make every attempt to protect your confidentiality, but as outlined in the Practice Policy Statement, be advised there may be limitations. Your mental health record will become publicly available if used in a legal proceeding. We strongly recommend you speak with your provider about the potential risks if you elect to use your mental health records for legal proceedings. Please note, when allowed, we will charge for our testimony, including travel time, wait time, copies of records, and preparation/consultation time. We will charge the current legal rate as well as expenses incurred in copying and sending records. You will be responsible for these fees as health insurance companies will not pay for this.