Division of Information Technology Work Request
Request assistance from the DoIT team. How can we assist you today?
Your Name
*
Prefix
First Name
Last Name
I am:
Please Select
Faculty / Staff
Current Student
Parent of Student
Alumni / Graduate
Your Department
Your Title
Phone Number
Please enter a valid phone number.
Extension
Email
*
example@hamptonu.edu
HU ID Number
Ex: 00123456
What do you need assistance with?
*
Please Select
Email
Printer, Scanners, & Copiers
Desktop Computers & Laptops
Other Devices & Electronic Hardware
INFOTECH Accounts, Login, Password
Landline Phone
Software Licenses & Downloads
Canvas
Servers, Shared Drives, & File/System Access
HUNet & MyCampus Portals
Employee Self-Service
Ellucian Banner
Media Equipment (Promethean board, mic, speakers, projectors, etc.)
Internet & Network
Website and/or Webpage(s)
SharePoint
DocuSign
My issue isn't listed
If you're not sure, select "My issue isn't listed".
Tell us a little more about your Email issue:
Please Select
Can’t access HU email
I want to access HU email on my phone
I’m unsure if an email I received is safe
Issues sending and/or receiving emails
Emails are disappearing
Set up HU email
Remove an email box
Setup mass email notification
Need to make changes to email name(s)
Add/remove someone from group email
Accessing email calendars
My issue isn't listed
Tell us a little more about your issue.
Tell us a little more about your Landline Phone issue:
Please Select
Need a new office phone installed
Office phone isn't working (no dial tone)
I want to be able to pickup my coworkers extension on my phone
I need training on how to use my office phone
My issue isn't listed
Tell us a little more about your issue.
Tell us a little more about your Printer/Scanner/Copier issue:
Please Select
Set up or connect to a printer
Connected to a printer, but can’t print
Set up or connect to a scanner
Connected to a scanner, but can’t scan
Install printer, scanner, or copier driver
Copier can’t connect to Xerox
Printer won’t print in color
My Issue isn't listed
Tell us a little more about your issue.
Tell us a little more about your Desktop Computers/Laptops issue:
Please Select
Set up or move computer(s)
Set up or move monitor(s)
Computer will not turn on (no power)
Computer has power, but doesn’t show anything
Computer(s) need to be updated
Updates won’t install
Computer runs very slow
Computer can’t connect to the internet
Install a new laptop battery
My issue isn't listed
Tell us a little more about your issue.
Tell us a little more about your Other Devices & Electronic Hardware issue:
Please Select
Old equipment needs to be replaced
Need assistance with a device
Issues with Promethean Board
My issue isn't listed
Tell us a little more about your issue.
Tell us a little more about your INFOTECH Accounts, Login, Password issue:
Please Select
Locked out/Reset my password
Cannot login to computer
Can’t login to HamptonU Experience
Issues using my INFOTECH account (firstname.lastname)
My issue isn't listed
Tell us a little more about your issue.
Tell us a little more about your Software Licenses & Downloads issue:
Please Select
Install new software
Update existing software
I need a software license
Cannot access Zoom, or issues with video or sound on Zoom
Cannot access Teams, or issues with video or sound on Teams
My issue isn't listed
Tell us a little more about your issue.
Tell us a little more about your Canvas issue:
Please Select
Cannot login to Canvas/password not working
Cannot edit/view course assignment content
Cannot submit assignment files
External tool/app not working/visible
I can’t see my current courses
I am enrolled in Canvas courses not on my current schedule
My issue isn't listed
Tell us a little more about your issue.
Tell us a little more about your Servers/Shared Drives/File/System Access issue:
Please Select
Create and/or access a shared drive
Can’t access files and/or folders
Move files and/or folders
My issue isn't listed
Tell us a little more about your issue.
Tell us a little more about your HUNet/MyCampus Portal issue:
Please Select
Issues accessing the HU Net
Issues accessing the Student Portal (mycampus.hamptonu.edu)
My issue isn't listed
Tell us a little more about your issue.
Tell us a little more about your Employee Self-Service Portal issue:
Please Select
Can’t login to Employee Self-Service
I can login, but some of my information is missing
My issue isn't listed
Tell us a little more about your issue.
Tell us a little more about your Ellucian Banner issue:
Please Select
I can’t login to Banner, or I need new access
I need to generate a Banner report
My issue isn't listed
Tell us a little more about your issue.
Tell us a little more about your Media Equipment issue:
Please Select
I need to request media equipment and/or personnel
I’m having issues with media equipment
My issue isn't listed
Tell us a little more about your issue.
Tell us a little more about your Internet & Network issue:
Please Select
Need ethernet or wireless installed/connected
Install or move cable connections
Internet wall port isn’t working
No internet available in building/floor
Can’t connect to wi-fi
A device needs to be set up on the network
Set up TV’s and/or streaming devices
Setup or move network box
Firewall is blocking wrong traffic
IP Address change, add, and/or remove
My issue isn't listed
Tell us a little more about your issue.
Tell us a little more about your Website and/or Webpage(s) issue:
Please Select
I want to update content on a webpage/website
I want to create a new webpage/website
I want to create/edit an online form
There is an error and/or missing info on a webpage
My internet is working, but I can’t access home.hamptonu.edu (or a part of it)
My issue isn't listed
Tell us a little more about your issue.
Tell us a little more about your SharePoint issue:
Please Select
I want to request a new SharePoint website
I need to edit a SharePoint website
Add/remove members from a SharePoint website
I'm having issues with a SharePoint website
My issue isn't listed
Tell us a little more about your issue.
Tell us a little more about your DocuSign issue:
Please Select
I want to create/edit a template
Add new user access to Docusign
Issues using DocuSign
I am being asked to pay to use DocuSign
My issue isn't listed
Tell us a little more about your issue.
Topic Issue
This is just to capture the selection of "Tell us a little more about your ___ issue."
Webpage URL
The URL address of the webpage that needs our attention (example: https://home.hamptonu.edu/about/)
Summary of Issue
*
Write a short summary of your issue.
Location of Issue
*
Description of Issue
Write a detailed description of your issue. Include all details so that we can best assist you.
Media Equipment
Tell us which items you will need.
Media Items Requested
Podium
Microphone
Speakers
Projector
Other
Point of Contact (if different than individual requesting help)
Provide a name, phone and email.
Begin Date
-
Month
-
Day
Year
Equipment/service start date.
End Date
-
Month
-
Day
Year
Equipment/service end date.
Time
Hour Minutes
AM
PM
AM/PM Option
Please attach any necessary documents or images to assist
Browse Files
Drag and drop files here
Choose a file
Cancel
of
Hidden fields for ticket categorization.
Department
Hidden field that sets the DoIT department based on "assistance" selection.
DoIT Team
Please Select
Client Services
Academic Technology
Infrastructure Technology
Enterprise Applications
Media Production
Network Communications
Web & Digital
Hidden field that sets the DoIT department based on "assistance" selection.
Notes
Hidden field for team notes on a ticket.
Status
Please Select
New
In Progress
Hold
Meeting
Priority
Verify
Closed
Asssigned To
Please Select
AA - Ashley Askew
AB - Angela Burch
CC - Chantel Copes
CG - Craig Gatling
CH - Connie Hieb
EM - Ebony McKinney
FM - Fayz Mavlyudov
JJ - Jeff Jones
KM - Keven Mcclinton
KR - Kevin Ricks
KS - Kayla Stevenson
LJ - Lorenzo Johnson
MC - Matthew Chamberlain
NA - Nancy Alvarez
OG - Oscar Gomez
RH - Robbie Harper
RT - Russell Treacy
SL - Seliatu Layeni
TB - Terris Bowen
TJ - Tyson Joseph
TP - Terrance Pruitt
VB - Vince Bullock
VF - Victoria Freeland
YM - Yajaman Manish
Submit
Should be Empty: