Your complaint will be taken very seriously. Our Chief Privacy Officer and our Hipaa Compliance Officer will review and investigate your concerns and then contact you to help find a satisfactory remedy to your complaint. If none can be found, we will file a formal report with the appropriate governing body. In the meantime, feel free to contact our Director of Counseling Services, Dr. Patricia Francis, O.P. (630-791-4917) if you have any questions about this process.