REFUND POLICY
In order to be eligible for a refund, you must cancel your order five business days prior to the commencement of the scheduled youth session by contacting our program facilitator, madison@intersectionswoodcollabroative.org
After we receive your cancellation, the money will be refunded to the original payment method you've used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If you have requested a cancellation within 5 business days prior to the start date of the youth’s session, you will not be eligible for a refund. If anything is unclear or you have any questions feel free to contact our program facilitator, Abby.
CODE OF CONDUCT
All students, instructors, staff and volunteers have the right to a positive and safe experience. Intersections Wood Collaborative follows these 3 core values:
Respect yourself: Being creative is important in fostering self-esteem, self confidence and self-respect. It is important to stay safe and healthy following the instructions and safety protocols given by instructors.
Respect others: Treat others like you would like to be treated, including fellow students and their families or support instructors, staff and volunteers. Equity, Diversity and Inclusion are shown through positive display of respect around speech, action, and behaviour. Verbal or physical abuse, violence, harassment, racism, intimidation and discrimination of any kind will not be tolerated.
Respect the environment: Our studio, equipment, materials, and building hold exciting and valuable equipment that are available to our whole community and need to be treated with respect, care and safety by always following directions given by the instructor.
Signing below indicates your acknowledgement and understanding of these policies.