1. Bookings
1.1. A booking shall be made by the Client completing a Booking Form, a booking confirmation email being issued by the Service Provider, all the necessary forms having been completed, confirmation of vaccinations and details of any medical treatment provided, any ‘Meet & Greet’ trial successfully undertaken to mutual satisfaction and payment made in accordance with the price quoted.
1.2. For new Clients, a ‘Meet and Greet’, followed by a charged for dog walking trial (dog walking only) will be required, and in the case of pet pop-ins and pet sitting services, an in-home consultation (included in the 'Meet and Greet') will be required.
1.3. Bookings may be accepted up to 7 days before service begins but payment in full will be required for all bookings made less than 14 days before service begins.
1.4. We do not accept bookings for dogs registered under the Dangerous Dogs Act 1991.
1.5. We do not accept bookings for dog hybrids registered under the Dangerous Wild Animals Act 1976 (eg, Wolf Hybrids).
1.6. We do not accept bookings for aggressive or unruly pets.
1.7. We do not accept bookings for bitches in season other than by special arrangement. It is the owners responsibility to notify the service provider if their bitch is in season, especially if they are usually part of a group walk. The service provider cannot be held responsibile for any issues that arise, including if the bitch becomes in whelp. Subject to availability, solo walks can be offered throughout their season with the additional associated cost payable by the owner. Throughout the bitch's season, they will only be offered an 'on lead' walk.
1.8. We accept bookings for juvenile dogs (dogs under 12 months) and puppies under the age of 6 months old by arrangement. Juvenile dogs can join a group walk from the age of 6 months after a sucessful trial.
1.9. In making a booking and completing the various documents, the Client agrees to provide full and honest information to the Service Provider about their pets(s) including all medical and behavioural information. Behaviour by the Client’s pet which may negatively impact on the Service Provider, family or staff, the pets in the Service Provider’s care, their home and neighbours will not be accepted. These include but are not limited to excessive barking or anti-social behaviour, aggression towards any humans or animals, toileting in the home, separation anxiety, howling, barking, destructive behaviour, straying and phobias.