Sugar Cookie Request Form (2025)

How did you hear about us?*

This helps us to understand if we are pointing our marketing initiatives in the right places.

Are you:*

A NEW CustomerAn Existing Customer

Name*

First NameLast Name

Address*

Street Number and Name

Apartment / Unit / PO Box

CityProvince

Postal Code

Phone Number*

Please enter a valid phone number.

Email*

We use this to invoice you, communicate with you, and add you to our mailing list (you can opt out later if desired). This is how we advertise to keep our operating costs low and be able to keep our prices as low as possible.

PRICING

We offer 2 design packages to suit a range of design needs, and our team will determine which package best fits your specific requests. Outlines below are guidelines only. If you change designs after the initial invoice, and the details hae increased, your invoice will be revised accordingly.
Note: we did NOT raise our prices for 2025.

The Basic Package, priced at $53/dozen (flat rate). This package includes up to 8 designs or shapes with mid-range details. It may also feature enhancements such as hand-piped names or words, added textures, stenciling, simple hand-drawn details, airbrush patterns or accents, and basic florals like rosettes and leaves.

For more intricate or elaborate designs, the Elite Package starts at $59/dozen. This package is selected for designs that incorporate hand-painted metallic accents, abundant or intricate floral designs, complex airbrushing techniques, and highly detailed hand-piping work.

Our goal is to create custom gourmet cookies that perfectly align with your vision while ensuring the highest quality and attention to detail.

How many DOZEN do you need? (Minimum Order is 1 Dozen)*

1 dozen = 12 cookies (Our Minimum Order is 1 dozen and must be placed in increments of 1 dozen thereafter)

Event Type*

Event Date*

This is NOT your pickup date. You will select that below.

Please understand that if the date you want is 'greyed out' from the calendar selection below, it means that I am already booked.

Pickup Date & Time (**Custom Orders for 2025 are limited to September through to December - sorry for any inconvenience this may cause**)*

We DO NOT make cookies with trademarked designs. These include designs such as Disney, Marvel, and popular children's tv show characters (e.g. paw patrol, cocomelon, LOL, barbie, blippi, sesame street characters, etc.). Please don't ask us to. We can do an inspired theme instead - using some colours and patterns to fit in with your decor though.

Please let us know some details about your order. Is there a colour theme? If it is a Birthday, which one is it (1st, 2nd, etc.). Do you want any specific names on the cookies? Do you need any special packaging (bows, tags, individual boxes, etc. -- FYI this will be an additional cost).

Please allow for some design and creative flexibility on our end and don't be overly specific.

Did you have a picture of an invitation, or balloons, or maybe you saw something on Instagram or Pinterest that you want to include as inspiration for us? GREAT! Please attach them below.

Cookie Type*

Classic Vanilla (Pricing packages listed below)Gluten FRIENDLY (Add $12/dozen to any of the below pricing packages)

Do you want a digital sketched quote, or, are you comfortable allowing us to design your order based on the photo gallery you can see on our Facebook, Instagram, and website?*

I trust your design capabilities - I don't need one!Yes, I would like a sketch. I understand that the $20 sketch fee is added to the 50% retainer as part of my first invoice. If I proceed with my order, the $20 is credited towards my final payment. (see example below)

Example:

You ask for a quote on 2 dozen cookies with a sketch requested.

Your first invoice (which will hold your date) will be in the amount of $73 ($53 for 50% of the order’s total + $20 sketch fee).

Your final invoice will be for $33.

Note: 50% of your order total (+ sketch fee if you asked for one) is non-refundable as we reserve your date once we receive that payment and turn away other order requests - unless the cancellation is by us, then you would receive your 50% back (we have never cancelled on anyone yet!) See our terms and conditions for more information.

If you selected that you would like a digital sketch, please tell us when you would like to receive it at the latest:

We will reach out if we cannot make the requested date here.

Note: We do our best to get your sketch to you within 3-4 weeks. If you put your request in many months ahead of time, you can expect it to come closer to your event date unless you specify a specific date you would like it by in the box below.

In any case, if we are behind or very busy, we always email to let you know.

How would you like to take your cookies home?

Your Standard Bakery Boxes (FREE)Gift Wrap Please - Brown Paper Bag (with handles) with tissue paper (+ $2.50)

KIDS LOVE THESE! - Optional Birthday Order Add-On (Minimum Order Quantity is 4 of one design option)

'Happy Face' Cookies on a Stick $7/each (great for birthday party favours! these are 3/8" thick, 3.5" diameter cookies, come with a bow, and will be made in colours to match your birthday theme)'Ice Cream Cone" Cookies on a Stick $7/each (great for birthday party favours! these are 3/8" thick, 3.5" tall cookies, come with a bow, and will be made in colours to match your birthday theme)

How many do you need?

Minimum Order Quantity is 4. Meaning, 4 happy faces, or 4 ice cream cones (or more). But not 2 happy faces + 2 ice cream cones.

Payment Information

All orders will be invoiced 50% (due opon receipt) to hold your date, and the balance will be invoiced (and due) 2 weeks prior to pickup. We will send reminders, but you are responsible for completing the payment on time. If you fail to make your final payment, you risk your order being cancelled. CHECK YOUR JUNK FOLDERS. If you are being invoiced with less than 2 weeks until your order pickup, 100% is due upon receipt of invoice.

Note: 50% of your order total is non-refundable as we reserve your date once we receive that payment and turn away other order requests - unless the cancellation is by us, then you would receive your 50% back (we have never cancelled on anyone yet!) See our terms and conditions for more information.

If you need to contact us:

We use Square to invoice, and email filters seem to be sending our invoices to our Customer's Junk or Promotions folders by default. Please be sure to check there following submittal of your request here.*

I understand and will check my Junk or Promotions folders for your invoice.

Note: We are NOT a nut or gluten free facility. Ingredients used could contain either, in addition to other possible allergens including, but not limited to: eggs, dairy, shellfish [simply due to the factories that produce certain ingredients], etc. We don't recommend consuming if you have severe life-threatening allergies. By purchasing, you agree that you understand this and will communicate such to those receiving the cookies you are purchasing.

Sugar Shack Bake Shoppe - Terms and Conditions