CLIENT AGREEMENT & INFORMED CONSENT
Welcome to SMB Biz-Tech Solutions, Inc. This Agreement (hereafter referred to as “The Agreement”) constitutes a contract between Michelle Fleckner hereafter referred to as “The Advisor”) and Client (hereafter referred to as “The Client”).
As the Client, you should read it carefully and raise any questions and concerns that you may have before you sign it. Services: The services provided by Michelle Fleckner includes topics decided jointly with you, The Client.
Advisement:
The purpose of advising is to develop and implement strategies to help you reach business identified goals of enhanced performance and personal fullfillment.
Payment
Payment is due at the time of each session.
For projects that include website design or social compaigns, SMB Biz-Tech solutions may require a 50% deposit. All projects must be paid in full by the completion date.
Refunds:
Reimbursement for refunds will be provided by the best available method, based on the Client’s situation and at the discretion of SMB Biz-Tech Solutions. A 5% transaction fee of the refund amount will apply and be subtracted from all refunds.
If the Client cancels after beginning sessions and/or receiving services with SMB Biz-Tech Solutions they may only request a refund for the last session provided.
Termination:
SMB Biz-Tech Solutions, Inc. reserves the right to modify or terminate services and the Client-Company relationship at any time for reasons such as, but not limited to, projecting unrealstic expecations that are outside of agreed upon deliverables, missed for than 3 scheduled meetings, dangerous or criminal behavior on the part of the Client, inappropriate or offensive behavior from the Client, or irresponsible or disrespectful behavior from the Client. SMB Biz-Tech Solutions will notify the Client with the reason for termination or modification and notice that it is effective immediately on the day that we contact the Client about modification or termination. In such situations, at the discretion of SMB Biz-Tech Solutions, a refund may or may not be issued for any remaining sessions or services that were paid for but not completed.
Either party may terminate this working relationship for any reason by providing the other party with a one-week written notice, which may be transmitted by email or fax.
Confidentiality:
As a certified professional coach, it is my duty to protect the confidentiality of the communications with my coaching clients.
No Guarantees:
My role is to support and assist you in reaching your own goals, but your success depends primarily on your own effort, motivation, commitment and follow-through. I cannot predict and I do not guarantee that you will attain a particular result, and you accept and understand that results differ for each individual. Each individual’s results depend on his or her unique background, dedication, desire, motivation, actions, and numerous other factors.
Not Legal or Financial Advice.
I am not an attorney, accountant or financial advisor, nor am I holding myself out to be. The information contained in this Website is not intended to be a substitute for legal or financial advice that can be provided by your own attorney, accountant, and/or financial advisor. Although care has been taken in preparing the information provided to you, I cannot be held responsible for any errors or omissions, and I accept no liability whatsoever for any loss or damage you may incur. Always seek financial and/or legal counsel relating to your specific circumstances as needed for any and all questions and concerns you now have, or may have in the future. You agree that the information on our Website is not legal or financial advice.
Mutual Nondisclosure:
The Advisor and The Client mutually recognize that they may discuss The Client’s future plans, business affairs, customer lists, financial information, job information, goals, personal information, and other private information. The Coach will not voluntarily communicate The Client's information to a third party. In order to honor and protect the Advisor's intellectual properties, The Client expressly agrees not to disclose or communicate any proprietary information about the Advisor's practice, materials, or methods to any third parties. The Advisor and The Client agree to be bound by this mutual nondisclosure agreement during and after the termination of the advisory relationship.
Dispute Resolution:
It is agreed between The Client, his or her assigns, family and estate and The Advisor that any controversy or claim arising out of or relating to The Agreement, or the breach of this agreement, shall be settled by arbitration by an accredited individual or organization with an arbitrator whom we mutually agree upon. And, the arbitration may occur by telephone.
Your signature below, as The Client, acknowledges that you have read the information contained in The Agreement and Informed Consent; and indicates your assent to the terms of The Agreement; and signifies your assurance that you will abide by its terms during our professional working relationship.
By signing this agreement, I acknowledge that I have been informed of the SMB Biz-Tech Solutions's client policies and I understand that these sessions are intended to assist with the fulfillment of my expressed goals.