Denied Application Policy
If your application is denied due to negative or adverse credit, you may dispute the report by contacting the credit reporting agency, if the information is incorrect.
If your application is denied due to rental referenced or lack of verifiable income, that will be explained when you are contacted.
If your application has been denied and you believe you qualify as a resident under the criteria outlined above, you may write us at:
Appeals Manager, Westwood Property Group
5635 NE Elam Young PKWY #306
Hillsboro, OR 97124
Your letter should include reasons why you believe your application should be re-evaluated and request a review of your file. This request needs to be in writing. Once received, your application will be reviewed within seven (7) business days from receipt. You will be notified in writing of the outcome of the review.
Appeal of application denial for criminal conviction:
If your application has been denied due to a conviction, an appeal can be submitted in writing if you meet all other application criteria. Please provide all supporting documentation with the written request and send it to:
Appeals Manager, Westwood Property Group
5635 NE Elam Young PKWY #306
Hillsboro, OR 97124
Supporting documentation may include: Letter from Probation or Parole Officer, Therapist, Counselor, Caseworker, Employer (with proof of employment) or a Certificate of Training, Treatment or Rehabilitation completion.
The Appeal Manager will review your documentation for evidence of mitigation factors, age when convicted, nature of the conviction, tenant history, history since the conviction, time since release or end of parole, and completion of any rehabilitation program. Result of the appeal will be mailed to the applicant within a reasonable timeframe. The proposed unit for lease will be held for a reasonable time during the appeals process, up to 7 business days, unless another application is received for the unit prior to the appeals process request being received.
Questions? Call 503-793-7542