Interview Screen

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Name
First Name
Last Name
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Email
example@example.com
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The role presents several challenges that require flexibility, adaptability, and independent problem-solving skills. This includes adjusting lunch breaks occasionally to continuously support patient needs and covering various administrative roles as required for the smooth operation of the office. The job also demands self-directed learning and initiative to effectively navigate tasks, especially during times of minimal supervision. Furthermore, professionalism and empathy are required when interacting with upset or dissatisfied patients to maintain high-quality patient care and satisfaction. Finally, the role requires learning to efficiently use Electronic Medical Record (EMR) systems and adapting to evolving policies and procedures, necessitating a proactive approach to stay updated and compliant. Do you accept these challenges?
YESNO
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I Prefer Working
Please Select
Please Select
Independently, with defined tasks and deadlines.
Collaboratively with a team, with constant communication and interaction.
Neutral - I am comfortable with both approaches.
Not applicable/I prefer not to answer.
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How comfortable are you with using Electronic Medical Record (EMR) systems?
Very comfortable, I have extensive experience
Somewhat comfortable, I have basic experience.
Not comfortable, but willing to learn.
Not comfortable and not interested in learning.
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With our growth and evolving processes there are still times where we come across situations for which there is no standard protocol. Tell us about a time you had to address a difficult customer/patient without having any protocol and what you did to resolve the issue.
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We believe that the best professional lessons are learned from failure. Tell us about a time that you had a negative outcome from a decision of yours and what you learned from that experience?
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What are your long term professional goals (team lead, supervisor, drafting documentation, training new hires)?
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How would you handle a situation where a patient is upset and demands to see the doctor immediately?
Calmly explain the situation and assure them that you will do your best to expedite their request.
Tell them there’s nothing you can do and they will have to wait.
Ignore the patient until they calm down.
Hang up and call them back later.
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How do you prioritize tasks when you have multiple deadlines?
Create a list and tackle tasks based on urgency and importance.
Work on tasks as they come to mind.
Focus on the easiest tasks first to get them out of the way.
Struggle to prioritize and often miss deadlines.
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A family calls seeking an initial diagnosis of Autism Spectrum Disorder (ASD) for their child. They are unaware that we do not provide neuropsychological assessments for this purpose and are concerned about accessing comprehensive diagnostic services. How would you communicate this policy to the family and reassure them about the comprehensive care and support our team can provide?
Clearly explain that our facility does not provide neuropsychological assessments for initial diagnosis, but emphasize that we can offer comprehensive care and support for managing the behavioral and emotional components associated with ASD after reviewing existing medical records.
Inform the family that we do not provide neuropsychological assessments and recommend they seek services elsewhere, without offering further assistance.
Provide detailed information about the costs and processes of neuropsychological assessments at other facilities and suggest they pursue those options.
Avoid discussing our policy on neuropsychological assessments and focus only on the services we do provide, without addressing their concerns directly.
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What Does excellent customer service mean to you?
Providing quick and efficient service without much interaction.
Building a relationship with patients and addressing their needs thoughtfully.
Following scripts and procedures strictly.
Doing the minimum required to get by.
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A patient reaches out to our psychiatric practice requesting a refill of their medication before their scheduled first consultation. They indicate that they are running out of their current prescription and require immediate resupply. How would you manage this request while maintaining patient safety and compliance with our practice's policies?
Politely explain that it is against our policy to refill medications before the first consultation and suggest they visit their current provider or a local urgent care for an immediate prescription.
Refill the medication to ensure the patient does not run out, even though it is against our policy.
Inform the patient that they must wait until their first consultation without offering any alternative solutions.
Suggest the patient reschedule their first consultation to an earlier date to address their medication needs more quickly.
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A family member calls our psychiatric practice seeking information about a patient's condition or treatment. They are concerned and seeking updates or details regarding the patient's care. How would you handle this inquiry while respecting patient confidentiality and ensuring appropriate communication?
Politely inform the family member that you cannot share any information due to patient confidentiality laws.
Provide general information about the patient's condition without giving specific details, to alleviate their concerns.
Ask the family member to provide proof of their relationship to the patient before sharing any information.
Give the family member all the details they request to ensure they are fully informed and can provide support to the patient.
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How do you typically respond when there is a sudden change in workplace policies or procedures?
I quickly adapt to the new policies and incorporate them into my work routine.
I prefer to continue with the old procedures until I fully understand the new ones.
I find it difficult to adjust to new policies and need additional time to adapt.
I often resist changes and stick to the methods I am most comfortable with.
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Imagine you're working in our psychiatric practice and a new patient wants an immediate initial appointment. They express concern about the long wait time and potential delays in receiving care. How would you explain to a patient, who feels the wait time for an initial appointment is excessive, that our practice's wait times are actually shorter than the industry standard?
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Suppose a patient at our psychiatric practice prefers face-to-face visits over telemedicine appointments. They question the effectiveness and quality of care provided through telemedicine and hesitate to consider it. How would you address their concerns and highlight the advantages of telemedicine?
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If a patient at our psychiatric practice expresses uncertainty about seeing a nurse practitioner instead of a doctor, they may be unsure about the differences in qualifications and roles between nurse practitioners and doctors. How would you explain the benefits and address their concerns?
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Thanks for taking the time to complete our interview screen. Your answers give us valuable information that helps with our selection process. Our team will go over your responses. If your skills and answers match what we're looking for, we'll be in touch to arrange an interview. We appreciate your patience during this process.
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