Return Policy:
Unused parts may be returned within 30 days for full or partial credit, depending on their condition upon receipt. The customer is responsible for shipping costs both ways.
All returns must be authorized. To initiate a return, please fill out this form Return Request Form (RMA).
We will evaluate your request and provide you with instructions on how to proceed. If you return an item without authorization, you will not be refunded.
Returned non-warranty items must be in resalable condition. This means no sign of any wear and tear, wrapper removed, signs of installation, cosmetic or other damage. You are responsible for shipping cost to you and back to us. All items being returned are the responsibility of the customer until the return reaches Spa Parts Experts.
Using a traceable means of shipping like UPS is highly recommended. Items that the customer no longer requires, or that the customer incorrectly purchased, will be subject to a 15%-25% restocking charge ($10 minimum). Shipping charges are not refundable.
Non-Returnable Products: Returns cannot be accepted if the product has been installed, except in cases of warranty. Please make sure you have purchased the correct part before installation.
1. Under no circumstances, for any reason, will any chemicals or unwrapped filters be accepted for return
2. Any special-order items are non-returnable
3. Except for warranty, installed products cannot be returned (circuit boards, topsides, or anything that has been altered or used). Please make sure you have the correct part before installation.
4. *Control Systems and circuit boards are not plug-and-play. They will require correct component voltage set-up and spa configuration. Please see the “Technical and Installation” on product pages. Please also reference the wiring schematics on the back side of the spa pack cover and circuit boards.
5. *The appearance of a part often changes as manufacturers make changes and updates over the years. This is no way affects functionality, and we cannot accept those returns due to the change in part appearance.
6. Items that are not in their original received condition cannot be returned (for example, missing parts or components, residue, scratches, dirt.
Filters can only be returned is in their original packaging.
7. Mechanical and electrical parts such as fuses, transformers, sensors, flow switches, etc. cannot be returned.
Credit will be issued, less shipping, upon return and inspection of the items in question.
If the item has no signs of any usage, we can issue a full or partial refund, less shipping, of your order depending on the condition of the product.
Credit will be issued once the items in question are returned and inspected.
The customer is responsible for shipping charges back to Spa Parts Experts
Restocking Fee: A restocking fee of 15-25% (10 minimum) may apply to all standard returns unless the return is for a defective product covered under warranty.
*Shipping charges are not refundable*
IF YOU HAVE ANY QUESTIONS PLEASE REVIEW THE FULL RETURN POLICY.