Spa Parts Experts Return Policy
We want you to get the right part the first time. When something doesn’t work out, we accept returns of unused parts within 30 days of delivery, with authorization. Approved returns are subject to a 25% restocking fee plus shipping. Please review the guidelines below before you start a return.
Start with a Return Request. Every return needs authorization. Submit the Return Request Form below. If you believe a part is defective, use the same form and choose the defective option. Please review the Warranty Policy for any warranty claim questions.
Our team will review your request and email you an RMA number with return instructions. We can’t refund returns that arrive without an RMA.
The 30-day window. Return requests must be submitted within 30 days of the delivery date. After that, we’re unable to accept a return for any reason.
Condition requirements. Returned parts must be ready to resell. That means unused, uninstalled, and in the original packaging and wrapping, with all components included and no wear, cosmetic damage or signs of installation. Please include a copy of your invoice in the box.
Parts we can’t take back.
Special-order items
Installed items, including circuit boards and topsides (warranty claims excepted)
Mechanical and electrical components: fuses, transformers, sensors, flow switches, ozonators, thermostats, hi-limits, relays and contactors
Filters removed from their original wrapping
Chemicals, pillows and headrests
Restocking fee. A 25% restocking fee applies to all returns, including parts ordered incorrectly or no longer needed. The only exceptions are parts confirmed defective under warranty and orders where we made the error.
Shipping your return. Unless the error was ours, shipping costs in both directions are your responsibility. Use a traceable, insured carrier such as UPS, and write your RMA number clearly on the outside of the box. The shipment remains your responsibility until it arrives at our facility. Original shipping charges are not refundable.
Your refund. After your return arrives, our team inspects it. Approved refunds go back to your original payment method within 7–10 business days, less the restocking fee and shipping.
When we get it wrong. If we ship the wrong item, we’ll make it right: we’ll send you a prepaid return label and ship the correct part at no cost to you. If a part is similar but incorrect because it was selected from information or photos you provided, return shipping is your responsibility.
Orders outside the lower 48. Shipping costs in both directions are your responsibility. Orders shipped to Canada cannot be returned, so please review the product details carefully or reach out to us before you order.
A few things our technicians want you to know before you order or install:
Control systems and circuit boards are not plug-and-play. Each one requires the correct component voltage setup and spa configuration. Check “Technical and Installation” on the product page, along with the wiring schematics on the back of the spa pack cover and circuit board.
Parts evolve. Manufacturers update parts without notice, and a part’s appearance can change without affecting how it works. A different look alone isn’t grounds for a return.
Identifying a part is a team effort. Documentation for some spa brands is scarce or incomplete. Our support team will work through identification with you, but the final part selection is the purchaser’s responsibility.
Prices and photos. Prices and photos represent the products we sell but may not exactly match what you receive. If a price changes before your order ships, we’ll contact you to approve the change or cancel.
Safety comes first. If you service your own equipment, you should have working knowledge of electricity, plumbing and safety practices, plus proper testing equipment. If you don’t, please contact a qualified spa technician. Information from our website, phone or email is used at your own risk.
Have a question? Our team is happy to help. Reach us through the Contact Us form.