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Support Form
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7
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1
What Is Your Name?
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First Name
Last Name
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2
What Is Your Email Address?
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example@example.com
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3
Please Select Your Office
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Please Select Your Office
Grand Rapids, MI (Alpine)
Grand Rapids, MI (28th Street)
Grandville, MI
Holland,MI
Muskegon, MI
Livonia, MI
Warren, MI
South Bend, IN
Indianapolis, IN
Fort Wayne, IN
Elkhart, IN
Please Select Your Office
Please Select Your Office
Grand Rapids, MI (Alpine)
Grand Rapids, MI (28th Street)
Grandville, MI
Holland,MI
Muskegon, MI
Livonia, MI
Warren, MI
South Bend, IN
Indianapolis, IN
Fort Wayne, IN
Elkhart, IN
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4
Support Ticket Number
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5
Please Select A Topic
Please select the option that best describes why you're contacting Forge. If you're unsure, please select General Inquiry. Please DO NOT use "General Inquiry" for issues related to Prism, Bullhorn, or any other software solution.
Bullhorn
Prism
Onboarding 365 Technical
Payroll Processing Issue
PeopleNet
Training
E-Verify
Reporting
Paylocity
Forge Intranet
Bullhorn Messaging
Social Security Number Correction
Human Resources
Suggestion Box
W2
General Inquiry
EPS
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6
Please Select A Specific Bullhorn Issue
Please select the option that best describes why you're contacting Support, if you're not sure please select the one closest to your issue.
File Missing in Bullhorn
Bullhorn Technical Issue
Bullhorn - Data is Misplaced or Looks Odd
Bullhorn - Placement Will Not Sync/Missing Prism ID
File Missing in BTE
Bullhorn Issue (Not Listed)
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7
What Is The Candidate Record Number?
Please provide the Candidate Record Number here
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8
What Is The Candidate Record Number?
Please provide the Candidate Record Number here
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9
Please Select A Specific Prism Issue
Please select the option that best describes why you're contacting Support. If you're not sure, please select the option closest to your issue.
Can't Login To Prism
File Missing In Prism
Other
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10
What Is The Employee's Full Name
First Name
Last Name
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11
What Is The Candidate Record Number?
Please provide the Candidate Record Number here
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12
What Is The Service Associate's Prism ID?
Please input the SA's Prism ID here
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13
What Type of W-2 Issue Are You Having?
Wrong Info on W-2
Other W-2 Issue
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14
Is The Service Associate's SSN Wrong?
Does the SA's SSN need to be corrected?
Yes
No
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15
What Is The Candidate Record Number?
Please provide the Candidate Record Number here
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16
What Is The Service Associates's Full Name?
Please input the SA's first and last name.
First Name
Last Name
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17
What Is The Service Associate's Prism ID?
Please input the SA's Prism ID here
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18
What Is The Service Associate's Correct SSN?
Please input the SA's Prism ID here
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19
Please Upload The Service Associate's W-2
Drag and drop files here
Select files to upload
Max. file size
: 10.6MB
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20
What Do You Need Help With?
Questions About An Existing Report
Adding To An Existing Report
Creating A New Report
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21
Where Is The Report Located?
Bullhorn, Prism, Intranet/Training, Etc.
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22
What Is The Name Of The Report?
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23
Please Describe The New Report That You'd Like Created
Include what data you would like included in the report. Please be as specific and detailed as possible.
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24
What data would you like added to the report?
Include what data you would like included in the report. Please be as specific and detailed as possible.
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25
How Often Will This Report Need To Be Ran?
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26
What Search Criteria Is Needed For This Report?
Ex: Ability to run report by date range, branch, client, SA, etc
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27
What Is The Purpose Of This Report?
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28
Please Tell Us Your Suggestion or Idea
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29
What Is The Service Associate's Full Name?
First Name
Last Name
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30
What Is The Service Associate's Candidate Record Number?
Please provide the Bullhorn Candidate Number Here
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31
What Is The Service Associate's Correct SSN?
Please provide the correct SSN for the SA.
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32
Please Provide Details On Why The SSN Needs To Be Changed
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33
What Would You Like To Do?
Request A Training
Report An Issue
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34
Please Describe In Detail
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35
Please Upload Any Screenshots or Videos
Drag and drop files here
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Max. file size
: 10.6MB
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