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Customer Satisfaction Survey.
Your opinion matters, and your feedback will help us enhance our services to better meet your needs - Kindly fill all fields below.
Which channel did you use to place your order?
*
Please Select
Online
Van Houtte Coffee Services Agent
E-mail
Is there a reason you're not using our online portal for placing your orders?
I am unaware of this option
Other
During the phone call, did the Van Houtte Coffee Services agent present any of our current offerings?
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Yes
No
To what extent were you satisfied with your online ordering experience?
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Very Satisfied
Satisfied
Somewhat Satisfied
Dissatisfied
Please describe what aspects of the platform were challenging?
Please evaluate the diversity and range of our products.
*
Limited
1
2
3
4
Diverse
5
1 is Limited, 5 is Diverse
Which products would you like us to add to our selection?
To what extent were you satisfied with your recent delivery?
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Very Satisfied
Satisfied
Somewhat Satisfied
Dissatisfied
What improvements would make our deliveries more enjoyable?
Would you like to be contacted by a member of the Van Houtte Coffee Services team?
*
Yes
No
Please enter your full name.
Please enter a valid phone number.
Please enter a valid phone number.
Format: (000) 000-0000.
Please enter your employee e-mail.
example@example.com
When did a Van Houtte Coffee Services representative last clean your supplied coffee machine?
*
Within the past 30 days
1-2 months ago
More than 3 months ago
Other
Did you receive your products within the expected timeframe?
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Yes
No
Please specify how long your order was delayed.
*
Between 24-48 hours
Between 48-72 hours
More than 3 days
How likely are you to recommend our services to friends and family for their commercial coffee needs? Please rate on a scale from 0 (not likely at all) to 10 (extremely likely).
*
Please Select
0
1
2
3
4
5
6
7
8
9
10
How can we improve our services?
What suggestions do you have for our coffee program?
Great to hear! If there is anything more we can do for you, please don't hesitate to let us know.
Please enter a valid postal code for your workplace.
*
Please provide your client number.
Would you like to participate in our raffle for a chance to win a Keurig K-ICED coffee machine?
Yes
No
Please enter a valid e-mail address.
*
Submit
Should be Empty: