Thank you for choosing EZ Living Furniture for your recent purchase. We appreciate you taking the time to complete this brief survey. Your answers should be based on your experience in-store at the time of purchase, whilst processing your finance application and on any communications with Creation Finance after your finance agreement was activated. Please email finance@ezlivingfurniture.co.uk with any queries regarding the survey.
Your Name
*
Email
*
example@example.com
Were the staff in store able to answer all your questions regarding the finance option?
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Yes
No
Other
Did you feel rushed or pressured to make a decision about purchasing using the finance option?
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Yes
No
Other
Were you informed that the finance provider is Creation Finance?
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Yes
No
Other
Were you informed about the amount the monthly repayments would be?
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Yes
No
Other
Were you informed that the monthly repayments would stay the same throughout the duration of the finance agreement?
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Yes
No
Other
Were you informed that you can pay back the credit in full at any time or make additonal payments with no penalties?
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Yes
No
Other
Were you informed that a missed monthly repayment could affect your credit rating?
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Yes
No
Other
If you chose the 36 or 48 month finance term option(s), were you informed of the applicable interest rate?
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Yes
No
Other
Have you had any interactions with Creation Finance customer service
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Yes
No
If you answered Yes to the previous question, was the outcome of your interaction with Creation Finance customer service satisfactory?
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Yes
No
Not Applicable
Other
Would you be likely to recommend our finance options to friends and family?
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Yes
No
Other
Do you have any other feedback to help us improve the clarity, transparency and care given to customers considering purchasing using our finance option?
Do we have your permission to share your responses with Creation Finance
*
Yes
No
Submit
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