Due to the high demand of our artists, we have no choice but to require a credit card to secure all reservations. Credit cards are stored securely and encrypted through our trusted booking software. Per our policy, we require 48 hours in advance to cancel or reschedule an appointment. If we are in that 48-hour window of your reservation, we will charge a cancellation fee of 50% of your scheduled service. No-shows are included under this policy.

In the event that you are unhappy with the outcome of your service, there is a 7-day time frame to let your stylist know of any color corrections, free of charge. Any concerns brought to our attention after the 7-day time frame will be subjected to a fee for any corrections.

We guarantee every product we carry in our salon. During our service, we strive to educate you on how much, how often, and how to apply each product. If you find that the product doesn't perform the way you were expecting, feel free to bring it back and swap it out for a different product, or we are happy to show you how to use the product again! We are unable to issue refunds for any products since we will not be able to use them after they've been opened.

We understand it can be hard to find childcare, but we kindly ask you to not bring any kids into the salon. While this policy ensures that all of our guests enjoy the relaxing experience we thrive to provide, it was created with your child’s safety in mind. Our salon is not childproof and sharp instruments, chemicals and a busy work area make for a potentially dangerous environment for young children.