Magpie Games Customer Service Claim Form

How to file a claim:

1. Review our Shipping and Refund Policies to see if your claim is eligible for refund or replacement.

2. Carefully read the instructions for each question and complete all required questions.

Once a claim is submitted, please allow 3-5 business days for us to approve your claim and issue a replacement. If a claim is not approved, we will contact you with further questions or instructions.

If you have any other questions or feedback, please contact info@magpiegames.com.

Please note that our offices will be closed from 12/20/24 - 1/6/2025. Claims and replacement orders will be handled after we return from our break. Thank you for your patience!

Name*

Please use the same name that's on your order

Email*

This is the email address we will use to contact you about your replacement

Shipping Address

This is the address we will be sending your order to so please ensure it is correct and complete! We will not be responsible for incorrectly-submitted address issues.

*If you are submitting this form to change your address, please enter your new address here.

Enter address here*

Street Address 1

Street Address 2

CityState / Province Please write out fully - e.g: Virginia instead of VA

Postal / Zip Code Country

Phone Number*

Area/Country CodePhone Number

Where did you place your order?*

Online StoreKickstarter/BackerkitOther

We are only able to provide replacement support for products purchased through these channels.

If you purchased our products from another store and require support, please email us at info@magpiegames.com

What is your order number?*

Claims on Kickstarter or Backerkit campaigns are only accepted for up to one full year after shipping began. This date is calculated off of the first day we began shipping. Please select the campaign you need assistance with.*

If the campaign you're looking for is not listed, it is no longer eligible for a claim. Please contact info@magpiegames.com if you require assistance.

What is your Kickstarter/Backerkit email address?*

Please use the exact email address that's associated with your Kickstarter pledge and Backerkit account. Entering the incorrect email address may lead to delays in resolving your ticket.

How can we help you?*

Items were damaged and/or missingI never received my orderI need to change my address

Tell us what's wrong*

My items were damaged in shippingMy items were damaged (manufacturer's defect)My order was missing itemsI received incorrect items in my order (add note)

Tell us which items you need replaced, and the quantity*

Please write the product name AND the product line

Please upload images of your damaged items*

Is there anything else we should know about your order issue?

If you received an incorrect item, please note what you received here

To the best of your knowledge, why did your order not arrive?*

My order was never shippedMy order was shipped but didn't arriveMy order was shipped to an old addressMy order didn't arrive but I don't know why

Is there anything else we should know about your lost order?

Any further details you provide can be helpful in our investigation

Thank you for letting us know about your address change.

While we will do our best to update this for you, it won't always be possible to make the change in time. Lost or returned orders may be subject to reshipping fees if they were caused by an incorrectly entered address.

If we are able to successfully update the address on your order, you will receive a new confirmation email with the updated address after we make the change. If we are unable to change the address before it ships, we will reach out with next steps.

I confirm that I need my order address changed to the Current Address I provided on Page 1. I also acknowledge that Magpie Games is not responsible for orders that are lost or returned due to an incorrectly entered address.*

I accept

If we aren't able to change your address in time, how would you like us to proceed?*

Please reship my order (may be subject to reshipping fees)Please refund my order (shipping fees may be deducted from refund)