Service request (EN)

Service request
Warranty
In most cases, the warranty is handled via the shop or web shop where you purchased the product. We are then not the point of contact; unfortunately, there is then no point in filling in our service form.

Exceptions (áfter 30 days)
An exception applies if you purchased our product from us (we have to be noted on the invoice as the seller) via a marketplace (e.g. Amazon). You can also contact us for purchases from Amazon UK (Amazon UK as seller) & Argos UK, starting from the 2nd year after purchase.

PLEASE NOTE:
If the defect (in any way) is caused by misuse, neglect, tampering, improper cleaning, or incorrect adjustments. This is, for example, the case if the complaint concerns rust formation or the peeling of the non-stick coating (both can only occur if the user manual has not been fully adhered to). Therefore, we cannot provide a warranty for rust formation and/or the peeling of the non-stick coating.
- This form is for consumers only, not B2B.
- Please fill in the form in English.
I've got a question about:*
Did you buy the item at Amazon?*

YesNo
Please check your invoice:

If you've bought the product on Amazon and als FROM Amazon, as stated on your invoice (see the example below, in the read outlined area you'll find Amazon), you can contact Amazon directly for warranty and there is then no point in filling in our service form; we will direct you back to Amazon. You can stop filling in this form.

If you bought the the product on Amazon and from us (Smartwares, Princess or Tristar) you can continue to fill in this form. See the example below on how you can check/see this on your invoice:

Service request

Information about your product & question
Article number*
Enter the item number / model number of the product here. You can find it, for example, on the bottom or back of the item, in your order confirmation, on the invoice, or receipt. The item number looks like 'WK-1208', '01.128060.01.001', or e.g. 'DIC-21102'.
Store of purchase*
In which store or webshop did you purchase the product?
Date of purchase*

DayMonthYear
Enter the date shown on your purchase receipt or invoice here; fill in the day, month, and year from left to right. PLEASE NOTE: Within 30 days, you must always return to the store of purchase for an exchange or a refund.
Subject*
Describe your question in one short sentence. What is your question about?
What is your question?*
Describe the problem and/or your question here as accurately as possible. Please note to write your problem in English so we can help you as fast and accurate as possible.
Upload your invoice or proof of purchase*

Proof of purchase is necessary for us to be able to help you further. We can only provide warranty within the 2-year warranty period.
Cancelof
Upload here a (short) video or photo that clearly shows the problem*

We need to be able to clearly identify what the problem is. It is therefore important to demonstrate with a video or photo what the defect is.
Cancelof

Information about your order
Parts & accessories
All available parts and accessories can be found on our website/in our webshop. If they are not listed there, or if they are not in stock, we unfortunately cannot deliver them; also, unfortunately, we cannot indicate when it will be back in stock. There is then no point in filling in the form below. This is intended for questions about orders already placed.
Order number (spare part order)*
Have you already placed an order with us for a spare part or accessory? Your order number starts with SO#####. Please enter it here.
What is your question about your spare part order?*
Describe the problem and/or your question here as accurately as possible.

Your contact details
Full name*

NameLast name
Email address*

Confirmation Emailexample@example.com
Phone number*
Please enter a valid phone number here, including the country code; we will use this only if we believe it's necessary to contact you by phone.
Address*

Street & house number

Street Address Line 2

CityState / Province

Postal codeCountry

Product or spare part question
We understand that you have a detailed question about a product or that you are looking for a spare part.

On our website, you can find more information by going to the relevant product page. By using the search bar at the top of the website or navigating through the menu, you will find the desired product.

Spare parts
Scroll down on the product page and click on the 'Spare parts' tab; there you will find all compatible and available parts for that product. If the desired part is not listed or is out of stock, unfortunately, we cannot supply it, nor can we indicate when it will be back in stock. Therefore, it is pointless to fill out our service form.

Tip
You may find the answer to your question in the product description on the productpage. You could also read the manual, which can be found on the product page (under the 'Manuals & Downloads' tab).

Didn't find the answer to your question? By clicking on 'Product Support' in the menu at the top of the website, you will be directed to the frequently asked questions and our solution center. Here you can search the available product information and find numerous articles that may help you further.

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