Service request (EN)

Service request
Thank you for purchasing one or more of our products!

Warranty

In most cases, warranty claims are handled by the store or webshop where you purchased the product. As your point of purchase is your first point of contact, we kindly ask you to contact them first.

Please note:

Warranty does not cover defects caused by misuse, neglect, tampering, improper cleaning, or incorrect adjustments. This includes, for example, rust formation or peeling of the non-stick coating, as these can only occur when the instructions in the user manual have not been fully followed. Therefore, we are unable to provide warranty coverage for rust formation and/or peeling of the non-stick coating.

This form is intended for consumers only and not for retailers or webshops.
I've got a question about:

Service request
- Article number
  Enter the item number / model number of the product here. You can find it, for example, on the bottom or back of the item, in your order confirmation, on the invoice, or receipt. The item number looks like 'WK-1208', '01.128060.01.001', or e.g. 'DIC-21102'.
- Store of purchase
  In which store or webshop did you purchase the product?
- Date of purchase
  
  DayMonthYear
  Enter the date shown on your purchase receipt or invoice here; fill in the day, month, and year from left to right. PLEASE NOTE: Within 30 days, you must always return to the store of purchase for an exchange or a refund.
- Subject
  Describe your question in one short sentence. What is your question about?
- What is your question?
  Describe the problem and/or your question here as accurately as possible. Please note to write your problem in English so we can help you as fast and accurate as possible.
- Upload your invoice or proof of purchase
  
  Proof of purchase is necessary for us to be able to help you further. We can only provide warranty within the 2-year warranty period.
  Cancelof
- Upload a photo of the product rating label attached to the appliance
  
  The product rating label is usually a small grey/silver sticker attached to the appliance, typically on the bottom or the back. The rating label contains, among other information, the model number and batch number.
  Cancelof
- Upload here a (short) video or photo that clearly shows the problem
  
  We need to be able to clearly identify what the problem is. It is therefore important to demonstrate with a video or photo what the defect is.
  Cancelof
- Parts & accessories
  All available parts and accessories can be found on our website/in our webshop. If they are not listed there, or if they are not in stock, we unfortunately cannot deliver them; also, unfortunately, we cannot indicate when it will be back in stock. There is then no point in filling in the form below. This is intended for questions about orders already placed.
- Order number (spare part order)
  Have you already placed an order with us for a spare part or accessory? Your order number starts with SO#####. Please enter it here.
- What is your question about your spare part order?
  Describe the problem and/or your question here as accurately as possible.
- Full name
  
  NameLast name
- Email address
  
  Confirmation Emailexample@example.com
- Phone number
  Please enter a valid phone number here, including the country code; we will use this only if we believe it's necessary to contact you by phone.
- Address
  
  Street & house number
  
  Street Address Line 2
  
  CityState / Province
  
  Postal codeCountry
- We understand that you have a detailed question about a product or that you are looking for a spare part.
  
  On our website, you can find more information by going to the relevant product page. By using the search bar at the top of the website or navigating through the menu, you will find the desired product.
  
  Spare parts
  Scroll down on the product page and click on the 'Spare parts' tab; there you will find all compatible and available parts for that product. If the desired part is not listed or is out of stock, unfortunately, we cannot supply it, nor can we indicate when it will be back in stock. Therefore, it is pointless to fill out our service form.
  
  Tip
  You may find the answer to your question in the product description on the productpage. You could also read the manual, which can be found on the product page (under the 'Manuals & Downloads' tab).
  
  Didn't find the answer to your question? By clicking on 'Product Support' in the menu at the top of the website, you will be directed to the frequently asked questions and our solution center. Here you can search the available product information and find numerous articles that may help you further.
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