Speed Of Service Checklist
Date
*
-
Month
-
Day
Year
Date
Hour Minutes
AM
PM
AM/PM Option
People
Hover over each question for action items
Pre-shift meetings / Mgr. Meetings
*
Please Select
Yes
No
Needs improvement
Connection time for managers to communicate shift goals and information pre-shift
Updated positioning board
*
Please Select
Yes
No
Needs improvement
Place to position team members prior to their shift they can reference upon arrival. Gives primary and secondary duties.
Supplemental Resources
Teamworx Labor
*
Please Select
Yes
No
Needs improvement
Utilizing teamworx to make and post schedules
Labor staffing templates (teamworx)
*
Please Select
Yes
No
Needs improvement
Utilizing templates with hours correlated with sales to help scheduling
Crew trainers/ CZT’s
*
Please Select
Yes
No
Needs improvement
Helps ensure someone in the store is up to date and can train new processes and procedures.
People Notes
BOH/ Food Production
Hover over each question for action items
Holding Nibblers and buns
*
Please Select
Yes
No
Needs improvement
Utilizing hold times for made to order bread items in hot holding
Headsets/ Speaker used
*
Please Select
Yes
No
Needs improvement
Using headsets on BOH&FOH team members (& speakers in the kitchen) to get ahead on drive thru orders
Bread Storage
*
Please Select
Yes
No
Needs improvement
Dedicated place that grants easy access to breads during shift. Provides storage for all breads needed during shift
Primetime Zalads
*
Please Select
Yes
No
Needs improvement
Stores are utilizing PTZs and PTZ tracker to expedite salad production. Correct procedures are being followed.
Supplemental Resources
Supplemental Resources
BOH planograms
*
Please Select
Yes
No
Needs improvement
Provides managers with a standard set up for each BOH station.
Supplemental Resources
Stock list/ Backup Prep
*
Please Select
Yes
No
Needs improvement
Creating list/par levels to have when product runs out during the rush. Being rush ready utilizing this stock list.
Supplemental Resources
Single flow assembly
*
Please Select
Yes
No
Needs improvement
Streamlining movements and flow of kitchen assembly.
Dual Person Assembly
*
Please Select
Yes
No
Needs improvement
Team members at set and expo building plates, salads, etc. together to increase productivity/speed. E.G. cutting chicken while Zalad is being built.
BIN management used
*
Please Select
Yes
No
Needs improvement
Utilizing the benefit of store specific projections of 15 minutes of product needs.
Sauce and serve wings
*
Please Select
Yes
No
Needs improvement
Reallocating labor & reconstitution time to maximize wing throughput during peak volume
BOH camera screen to see DT queue beyond speaker
*
Please Select
Yes
No
Needs improvement
Knowledge of queue size to help kitchen produce product accordingly.
Cook line reconfiguration- wing cabinet relocation, flat top chicken
*
Please Select
Yes
No
Needs improvement
Reduce amount of times team members have to bend over to access the wing cabinet
Kitchen & FOH cutouts
*
Please Select
Yes
No
Needs improvement
Maximize labor by allowing FOH & BOH team members to work more seamlessly. Easier access to guests from FOH & BOH.
BOH/ Food Production Notes
FOH/ Window Optimization
Hover over each question for action items
DT payment taker position
*
Please Select
Yes
No
Needs improvement
DT payment taker is positioned as close to the wall of the DT window as possible.
Adhesive printers
*
Please Select
Yes
No
Needs improvement
Increase order accuracy and ease execution of online/3rd party orders by having ticket on outside of bagged orders.
Sauces in FOH/It’s in the bag- all cupped sauces
*
Please Select
Yes
No
Needs improvement
Increase FOH responsibility, reduces idle time, adds time savings, saves space and adds productivity to BOH.
FOH planograms
*
Please Select
Yes
No
Needs improvement
Reduces amount of movement/ crossover to streamline productivity. Planograms are designed to support window optimization initiative.
Cabinet door removal
*
Please Select
Yes
No
Needs improvement
Remove cabinet doors from applicable counter space (please see FOH planograms for specific layouts)
Sauces & Condiments at DT payment taker
*
Please Select
Yes
No
Needs improvement
Having requested items(condiments, etc) stocked at the window to ensure speed at PUW. Refer to 2023 window optimization planograms for more details.
Adhesive printer positioning
*
Please Select
Yes
No
Needs improvement
Move adhesive printers in DT & Dine-in from the exterior of the pass-through to the center (please see 2023 window optimization planograms for specifics)
FOH expo screen(s) positioning
*
Please Select
Yes
No
Needs improvement
Move FOH expo screen(s) in DT & Dine-in from the exterior of the pass-through window to the center (please see 2023 window optimization planograms for specifics)
Supplemental resources (FOH planograms-FOH expo screen(s) positioning)
DT pull ahead procedures/ Parked car
*
Please Select
Yes
No
Needs improvement
Following pull ahead procedures to maximize throughput for specific Zaxby’s standards
Supplemental Resources
Optimized cashier scripting
*
Please Select
Yes
No
Needs improvement
Cashiers are following optimized scripting to streamline ordering process
Stock list
*
Please Select
Yes
No
Needs improvement
Creating list/ par levels to have when product runs out during the rush. Being rush ready utilizing this stock list.
Supplemental resources
Landing zone for bagged orders and drinks
*
Please Select
Yes
No
Needs improvement
Specified area for drive thru orders (in some cases, this may be an extra table in the drive thru area)
FOH camera screen @ order taker to see DT queue beyond speaker
*
Please Select
Yes
No
Needs improvement
Allows for cashiers to be aware of the queue and in some cases be able to add car identifiers to orders.
FOH Cooler
*
Please Select
Yes
No
Needs improvement
Cooler to store sauces and dressing in FOH.
Supplemental Resources
FOH/ Window optimization notes
Tablet Order Taking
KDS mode on DT order taker POS (drink making)
*
Please Select
Yes
No
Needs improvement
While taking orders outside, the drive thru order taker screen (inside) should be set to KDS drinks mode to view drinks only.
Menus available- paper, stanchions, laminated
*
Please Select
Yes
No
Needs improvement
Menus available to assist guests when taking orders past the menu board.
Internet connection
*
Please Select
Yes
No
Needs improvement
WiFi booster included in trio package to increase area in the parking lot where tablets can take orders.
Tablets used
*
Please Select
Yes
No
Needs improvement
Tablets should be used in peak periods to increase throughput. Use consistently to gain trust with guests.
Tablets storage/ charging stands
*
Please Select
Yes
No
Needs improvement
Keep tablets and accessories organized and ensure they are charged and ready when needed.
Tablet case/CC reader case
*
Please Select
Yes
No
Needs improvement
Protection for tablets and card readers (tablet case with straps/ handle, tablet sun shade, card reader accessories)
Tablet order taker moving with the line (not stationary)
*
Please Select
Yes
No
Needs improvement
Keep the line moving to close any gaps. This will help keep the line moving and accurately reflect the line to incoming guests.
Tablet payment used
*
Please Select
Yes
No
Needs improvement
Decrease window time by taking payment outside after the order is taken.
Tablet order taking notes
Digital
Hover over each question for action items
Pick up rack in place
*
Please Select
Yes
No
Needs improvement
Allows for guests to pick up their order without needing to come through the drive thru or dine-in lines.
Curbside/ OLO expo
*
Please Select
Yes
No
Needs improvement
OLO expo tablet for use with curbside orders.
Supplemental Resources
FOH dine/digital expo screen
*
Please Select
Yes
No
Needs improvement
Additional FOH expo screen for dine-in cashiers to view dine-in and online orders.
Digital Notes
Email
*
example@example.com
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