We feel it's important to outline expectations in our partnership to ensure peak satisfaction all year round. Please read all of these terms so you can ensure we are the right fit for you. We find that these terms and conditions ensure that we can meet expectations as a team. This is not a contract, and the service can be terminated at any time by either party.
Our Weekly Services
✔ Water Analysis - To keep the pool balanced and safe to swim
✔ Chemical Dosage - For transparency, so you can see what we do
✔ Service Checklist - For reminders and communications
✔ Photos - Clarifications and accountability
✔ Repair Recommendations - To keep your equipment in top condition
✔ Weekly digital email - To speed communication and facilitate faster service
Our Weekly Extra Services
Storm Cleanup / Extra Visits
Sometimes once a week service isn’t enough. Vacation rentals
and properties with high swim usage or a lot of debris may be required to
have service twice a week. One time additional cleans can be added to
your service as well. Contact us for availability and rates.
Minor Repairs
Repairs that cost under $75 that affect the performance of your
pool equipment or chemical dosing may be completed without
authorization. These minor fixes can waste time to be communicated
back and forth while your pool or pool safety is compromised. Therefore,
we will take care of these items more economically than the cost of going
to the store to replace yourself. This includes services for O rings,
chlorine floaters, water levelers, replacement lids and baskets, and some
vacuum repairs. Items that are more than $75 or require a labor charge
will need to be authorized first.
Service Calls / Diagnosis
Occasionally issues evolve that are beyond the skill of our weekly
technicians. If this occurs one of our supervisors or repair technicians
may be scheduled to come to your home. Any charges for these services
are applied to the cost of the total repair. In the event that you choose not
to do the repair with us, you may incur a diagnosis fee.
Pricing
For 1x weekly service your rate would be: $150/ month (not including discounts or promotional rates) + the cost of chemicals used (unless supplying your own chemicals)
If you would like to learn more about our other services and current pricing, you can view it here.
*Vacation rentals have different rates which can be found on here.
Billing
Our billing method is to charge a flat rate for the labor of our experienced technicians at the beginning of the service month, and then a separate chemical cost for what your pool needs! We chose to use this method as we found that many customers were subsidizing those that heavily use their pools. This method makes invoicing more fair for everyone and can even save the majority of homeowners money.
Our labor rate comes at the beginning of the month and is paid in advance, while the chemical portion comes at the beginning of the following month after we know what chemicals were needed in your pool. Your first bill from us will be labor only, and each subsequent bill will have the charge for the previous month of chemicals and the future month of service. By providing us with your credit card information, you allow us to keep it on file for automatic payments.
Preventative Maintenance
Routine preventative maintenance is an important part of pool ownership. Filter cleanings and salt cell cleanings (if applicable) are an important part of maintenance and upkeep of pool and/or spa. We will be performing filter cleans on a [insert interval] basis. Filter cleans will be identified and invoiced. We will send advance notice of a filter clean scheduled for your pool or spa. The costs of these services are in addition to your regular maintenance and priced as follows:
Complete cleaning of DE or cartridge filters [every 6 months, bi-annually] $115
Salt cell cleanings (every 12 weeks/bi-annually/or as recommended/needed) $30
Larger Repairs
We will keep an eye for repairs that may impact your pool's performance. Our office team will reach out when anything comes up to let you know the best corrective options. Long delays in authorizations for repairs can result in the pool not looking great. Although we are willing to supplement a faulty system with more work for a short period, we may need to change the rate or reconsider service if maintenance issues go unaddressed for a long period of time.
In order to keep our pricing as low as possible, we will also require deposits on larger jobs. This prevents cash flow issues as we buy expensive equipment without nearly as large of a labor charge.
Locks
We understand that some homeowners feel that they need to keep their gates locked. We prefer combination locks or for the gate to be unlocked for us. Sometimes the keys can be tough to coordinate for repair visits and we may ask for your help in assisting us with scheduled service visits. If we arrive for service but are unable to access the yard due to a locked gate or aggressive pets, we reserve the right to charge for a trip fee ($20) to cover labor costs. We understand that accidents happen and may waive charges on rescheduled visits for one-time issues.
Vacation Policy
As a reminder, since we charge a monthly rate we balance those months with 5 weeks by taking off 4 weeks each year. The remaining scheduled skip weeks for this year are on each service email. If you would like an extra service stop during a skip week, please contact the office for availability and pricing.
Covers
We are unable to remove or reapply pool covers on a customer's pool. We will remove hard covers off of small spas. In the event that a pool cover is on for our service stop, we will still do a chemical and basket check, but will not be able to modify the cover.
Water Level
Our technicians cannot turn on hoses without an automatic shut off valve being present and functioning. Pool owners without this equipment will need to monitor their water level to ensure the cleaning equipment can function all week long. Having the water level drop below the skimmer can cause equipment damage and the pool to turn green. If we arrive for service and the water level is too slow to safely function we will turn off pool equipment and notify you. Depending on the severity, we may not be able to complete a full service either. If additional visits are needed to reactivate the pool equipment, you may be charged.
Service Cancellation
We believe things should be simple and easy. In the event that you no longer need pool service, simply call, text or email us. We will stop service immediately or on a specified date. Please note that although you will not incur any additional charges, the chemical expense will still be owed. You will see the resolved invoice, and if a refund is owed, it will be refunded within two business days. In the event that we decide that our service is not a good fit for you, we will give you a heads up and can offer suggestions for other options.
Dogs/ Pets
The pets of most of our customers are one of the best perks of the job! We are animal lovers and appreciate the company of friendly dogs. We will ensure gates are secured so that your precious pets remain safe. However, if your pet doesn’t feel the same way about us we do expect them to be indoors or away from all pool maintenance areas. It is the homeowners responsibility to keep us safe from their pets. We are happy to send a text message alert when on the way, and we keep the service on the same day every week unless advanced notice is provided. If we arrive for service but are unable to safely access the yard, you may still be charged for service. We understand that accidents happen and may waive charges on rescheduled visits for one time issues.
Verbal Abuse/ Harassment
Although extremely rare, we do not allow any type of verbal abuse or harassment to our team. They are instructed to cease contact if any occurs. We understand the frustrations associated with unmet expectations or expensive repairs and make every attempt to take great care of our customers. However, mutual respect is the only successful path to a resolution.
Our Service Commitment
We work hard to prevent the extreme turnover that many other companies in the industry face. Our team is well compensated, prioritized, and trained. They are the type of people that will know what your pool needs or will take the time to find out. Our goal is to provide you with premium pool service in an efficient manner.
Our average service stop usually takes between 10-15 minutes on larger pools while some smaller pools may take less time. This is because we are not interested in delivering a clean pool for one day every week, but rather a strong functional system that keeps the pool looking great all week long. If it feels like service is fast - that’s a good thing. Happy pools are well balanced and require less time spent. Check your service email every week to see how we cared for your pool.
That being said, other things can happen when we aren’t there. We strive to keep capacity to deliver service multiple times a week for that reason. In the event that an issue pops up between services, you should feel free to contact us by phone, email, or text. Although more visits will frequently require additional payments, we make existing customers a priority and will ensure we get everything working great again as quickly as possible.
Thank you for choosing Cobalt Pools and welcome aboard!
The Cobalt Pools Team