We realize that emergencies and scheduling conflicts arise that are sometimes unavoidable. However, advance notice allows us to fulfill scheduling needs and keeps our office operating at its most efficient level. Due to reserving time and space for patient appointments, missed appointments are a significant inconvenience to your dentist, the office, and other patients. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot.
Patients are asked to arrive at their appointments before their scheduled time. A grace period of 10 minutes is permitted for unforeseen delays a patient may encounter.
A “no show” is a patient who fails to appear for a scheduled appointment without providing 48-hour notice. A rescheduled appointment that is less than the 48-hour cancellation notice is considered a cancellation and treated as such. There is a $50 charge per hour of scheduled treatment cancelled. This charge must be paid on or before the next scheduled appointment.
Should a patient continue to break appointments, we reserve the right to dismiss that patient from the practice.