Claims Book
In accordance with the provisions of the Consumer Protection and Defense Code, we provide our users with a complaints book.
RUC: 20527976597
TIERRAS VIVAS E.I.R.L. - Individual Limited Liability Company
Date of Complaint
-
Month
-
Day
Year
Date
Order/Invoice Number
1. Identification of the Consumer Complainant
Full Name
First Name
Last Name
Address (Complete Address)
Example: Jr. Cuzco 2037, San Isidro, Lima
Type of Document
Seleccione
DNI
PASSPORT
RUC
Document Number
Enter your passport number, DNI number
Phone Number
Please enter a valid phone number.
Email Address
example@example.com
2. Identification of the Contracted Good
Contracted Asset
Enter the name of the contracted good
Select Currency
Seleccione
SOLES
DOLLARS
EUROS
Amount of the contracted good
Enter an amount
Description of the contracted good
Enter details
3. Consumer Claim and Order Details
Select Reason
Referral
Complaint
Details
Enter the details of the complaint
Request
Enter the details of the request for a solution
4. Observations and Actions taken by the supplier
Date of communication of the response:
-
Mes
-
Día
Año
Date
Submit
CLAIM: Disconformity related to products or services.
COMPLAINT : Disconformity not related to the products or services; discomfort or dissatisfaction regarding customer service.
*The formulation of the complaint does not preclude other means of dispute resolution nor is it a prerequisite for filing a complaint with INDECOPI
*The supplier must respond to the claim within a period not exceeding fifteen(15) calendar days, being able to extend the term for up to fifteen (15) more days, prior communication to the consumer.
Should be Empty: