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  • Claims Book

    In accordance with the provisions of the Consumer Protection and Defense Code, we provide our users with a complaints book.
  • RUC: 20527976597

    TIERRAS VIVAS E.I.R.L. - Individual Limited Liability Company
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  • 1. Identification of the Consumer Complainant

  • 2. Identification of the Contracted Good

  • 3. Consumer Claim and Order Details

  • 4. Observations and Actions taken by the supplier

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  • CLAIM: Disconformity related to products or services.

  • COMPLAINT : Disconformity not related to the products or services; discomfort or dissatisfaction regarding customer service.

  • *The formulation of the complaint does not preclude other means of dispute resolution nor is it a prerequisite for filing a complaint with INDECOPI
  • *The supplier must respond to the claim within a period not exceeding fifteen(15) calendar days, being able to extend the term for up to fifteen (15) more days, prior communication to the consumer.
  • Should be Empty: