Most product questions are answered on our website – here’s how to find what you need (opens in a new window).

If you’re still unsure, you’re welcome to buy and try the product, and return it for a refund if it's not right.

If our website is missing vital information, please let us know so we can update it.

Click NEXT > to continue with an enquiry or feedback.

Please review our pages on:

- How to Order for tax invoices, stock info, etc.

- Payment Options including direct bank deposit.

- Special Requirements like POs, quotes, bank verification, company details, and vendor forms.

If the above pages do not assist, click NEXT > to let us know what we missed!

Please click here to review our delivery info.

We do not offer pick-up from our warehouse.

Need it fast? Choose an express delivery option at checkout.

Click NEXT > to proceed with a delivery enquiry.

Please click here to review our current pricing and discount offers.

If that does not assist, please include the product name, quantity required, and delivery location on the next screen.

'Other' is for non-customer enquiries, such as suppliers or suggestions. We will read your feedback, but we may not respond to you individually.

If your enquiry has *anything* to do with a product you have that's from us, reload this page and submit an existing order enquiry ('Yes' to the first question).

If you have a question about a product, ordering, or pricing, please go back one step and choose the correct category.

Please click NEXT > to proceed with other feedback.

Most in-stock items ship out on the next business day.

Missing emails or info? Check your inbox or spam for our Order and Tracking emails. These include a Tax Invoice and what was shipped.

Partial or non-shipment? Check the product page for current stock and availability.

Click NEXT > to acknowledge.

Orders go straight to our warehouse for dispatch and usually cannot be modified.

To add, change or edit, please place a new order and return any unwanted items. To change address, try AusPost redirection after tracking is provided.

Full order cancellations, if successful, incur a 5% fee.

Click NEXT > to acknowledge.

Click here for our return & refund instructions. You do not need to contact us before lodging most returns.

We do not offer exchanges as such, please return as above and re-order the correct items as needed.

Click NEXT > for bulky or high-value returns or other return or refund enquiries.

Partial delivery? Check the tracking link we sent to see if your order was split in transit.

Missing items? Check our tracking email for which items have shipped. Unpack and inspect all packaging for small items.

Damaged delivery? Please unpack (only if safe), inspect and test all items before proceeding.

Click NEXT > to acknowledge.

Please click here to review our product support checklist.

It opens in a new window, so you can return to this screen after you have checked it. Your initial troubleshooting efforts will help us resolve your enquiry quickly.

Click NEXT > to continue.

Here is our return address for items over 1m long:

Reduction Revolution Returns
Your Reference Number*
4-8 Ferndell St
South Granville NSW 2142
Phone: 1800611322

You can book a courier at interparcel.com or with another provider. *See here for this and all other instructions. If this covers what you need, no further enquiry is required.