Goodwill Tech Issue/Support

Goodwill Tech Issue/Support

Support Request Form - use this form to submit any issues you are having or any requests that you may have (new keyboard, monitor, computer program, etc.)
STOP

If this is an emergency situation, which can be defined as (1) having no alternative solution and (2) the current issue will cause a significant impact to or loss of business for Goodwill:

PLEASE CALL:

Schneider Computer at 330-602-5400

or

Casey McGrady (Goodwill's Head of Technology) at 330-287-5048.

Your Name*
Date of Request*

MonthDayYear
Date
What building are you in at Goodwill?*
Your Phone Number:*
Extension # or Direct #
Your Email*
example@example.com
What is your preferred method of contact? (check all that apply)*

EmailPhoneCell
If you selected CELL as a preferred method of contact, please list it here:
Please enter a valid phone number.

What is the category of your issue/request? *
Please describe your issue/request in detail:*
The more specifics and details you can provide, the quicker the resolution will be. Note: sometimes you won't be able to give a great deal of detail and that is acceptable too.
What have you done to troubleshoot the issue?*
(Examples: reboot computer, checked Internet connection, asked if issue is affecting other users, etc.)
Is this a repeat issue? (Has it happened before?) *If unsure, please select "NO".

YESNO
OPTIONAL: Please upload a photo or screenshot that will help explain your issue/request. In many circumstances, an image may be more helpful.

Cancelof

DETERMINING YOUR URGENCY LEVEL:

What is the urgency level of your issue? Emergency, high priority or standard priority? Please give us an honest assessment. Emergency should only be used when there is no work around and your issue is causing major impact to your business.

Think about what is an acceptable timeframe for resolution of this issue? Now=emergency, around 4 hours for priority issues, a couple of days for a standard priority.
Do you have a workaround for this issue/request?*
Is the issue/request affecting daily business or is it a causing a disruption to serving clients and/or customers? *
Please provide details about the URGENCY of the issue/request. Consider the priority of your issue/request and the acceptable timeframe for resolution of the request.*
Should be Empty: