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  • Application for SunDial Paratransit Service

    Application for SunDial Paratransit Service

  • Informational Sheet

    Informational Sheet

  • Gracias por su interés en la elegibilidad para el servicio de paratransporte ADA de SunLine Transit. SunLine ofrece múltiples opciones de transporte público para personas con discapacidades. La elegibilidad para estos servicios se basa en la capacidad funcional de una persona para utilizar el servicio de autobuses de ruta fija de SunLine (SunBus).

    SunLine opera servicios de autobuses de ruta fija que transportan diariamente a personas con discapacidades físicas, cognitivas y visuales. Todos los autobuses de SunLine están equipados con características accesibles según la ADA, como autobuses de piso bajo, elevadores/rampas, anuncios de audio, áreas de asientos prioritarios para personas con discapacidades, señalización mejorada, autobuses con sistema de inclinación y pasamanos.

    SunLine también ofrece el servicio de paratransporte SunDial para clientes con discapacidades que no pueden usar funcionalmente el servicio de autobuses de ruta fija de SunLine (SunBus). Si usted no puede usar el servicio de autobuses de ruta fija debido a una limitación funcional, puede ser elegible para el servicio SunDial. SunDial es un servicio de paratransporte público para clientes con discapacidades que no pueden utilizar el sistema de autobuses de ruta fija.

    Factores como diagnóstico, edad, distancia a la parada de autobús, falta de servicio de autobús, autobuses llenos, incapacidad para conducir, situación financiera, inconveniencia o incomodidad no son la base exclusiva para determinar la elegibilidad del servicio SunDial.

    SunDial se proporciona de acuerdo con la Ley para Personas con Discapacidades (ADA) y es un servicio de transporte público compartido, de reserva anticipada, de origen a destino. En cumplimiento con la ADA, SunDial es comparable al sistema de autobuses de ruta fija de SunLine (SunBus), incluyendo características del servicio como puntualidad, tiempos de viaje y cobertura del área de servicio (¾ de milla de una ruta fija de SunLine).

  • CÓMO APLICAR:

    1. Revise la información de elegibilidad proporcionada en esta solicitud ADA.Si
    2. cree que califica para los servicios de paratransporte ADA:
      a. Complete toda la Parte A de la solicitud de paratransporte ADA.
      b. Firme la solicitud.
      c. Haga que un profesional médico familiarizado con su condición de salud, discapacidad y sus capacidades y limitaciones funcionales complete el Formulario de Certificación del Proveedor de Atención Médica – Parte B de la solicitud.

    🔹 IMPORTANTE: La verificación médica debe completarse dentro de los 60 días anteriores a la solicitud (no puede ser firmada por el proveedor de atención médica más de 60 días antes de entregarla a SunLine Transit Agency).

     

    Cuando tenga ambas secciones completadas, envíelas por correo a:

    SunLine Transit Agency
    c/o Eligibility
    32-505 Harry Oliver Trail
    Thousand Palms, CA 92276

     

    Antes de iniciar esta solicitud y el proceso de certificación, entiendo que toda la información proporcionada debe ser verdadera, precisa y correcta. Certifico que, según mi mejor conocimiento, la información proporcionada en esta solicitud es correcta. El propósito de esta solicitud es determinar si soy elegible para utilizar los servicios de paratransporte o, en algunos casos, si puedo usar el servicio de autobuses de ruta fija de SunLine (SunBus). Entiendo que proporcionar información falsa puede resultar en la pérdida de los servicios de paratransporte, así como en sanciones según la ley.

     

    Una solicitud incompleta no será procesada y será devuelta al solicitante, lo que puede causar retrasos en el proceso. Las Partes A y B deben enviarse juntas para que la solicitud sea considerada. Todas las preguntas deben responderse de manera clara y legible. SunLine se comunicará con el proveedor de atención médica que completó la Parte B para verificar la información proporcionada.

     

    Instrucciones Importantes para la Solicitud


    Para completar el proceso de solicitud para el Servicio de Paratransporte SunDial, siga estos pasos:

    • Descargue e imprima la Parte B – La Certificación del Proveedor de Atención Médica (Parte B) debe ser completada por su proveedor de atención médica.
    •  Lleve la Parte B a su médico – Entregue el formulario impreso a su proveedor de atención médica y solicite que lo complete.
    • Pida a su proveedor de atención médica que le envíe la solicitud completada por correo – Su proveedor debe enviarle directamente la Parte B completa por correo a su domicilio.
    • Envíe las Partes A y B juntas – Una vez que reciba la Parte B completada, debe enviar por correo tanto la Parte A como la Parte B juntas para que podamos comenzar a procesar su solicitud.

    ⚠️ IMPORTANTE: No envíe la Parte A sin la Parte B y no pida a su proveedor de atención médica que envíe la Parte B sin la Parte A. Ambas partes deben enviarse juntas para evitar retrasos en el procesamiento de su solicitud.

     

     

  • Thank you for your interest in SunDial Paratransit Service. SunLine provides multiple public transportation options for individuals with disabilities. Eligibility for SunDial is based on a person’s functional inability to independently use SunLine’s fixed-route bus system, known as SunBus, due to a disability.

    SunBus is designed to serve all passengers, including those with physical, cognitive, or visual disabilities. All buses are equipped with ADA-accessible features such as low-floor entry, lifts or ramps, audio announcements, kneeling capability, enhanced signage, priority seating, and handrails. These features help many individuals with disabilities travel safely and independently on the fixed-route system.

    SunDial Paratransit is available for customers who, due to a disability, are functionally unable to use the SunBus fixed-route service. If you meet this requirement, you may qualify for SunDial. However, it is important to note that having a diagnosis, being a certain age, living far from a bus stop, feeling unsafe, being unable to drive, or finding public transit inconvenient or uncomfortable are not by themselves reasons for eligibility.

    SunDial is provided in accordance with the Americans with Disabilities Act (ADA) and is an origin-to-destination, shared ride, advanced reservation public transit service. In compliance with ADA regulations, SunDial is comparable to SunLine’s fixed-route bus system, including on-time performance, travel time, and service area (¾ mile from a regular SunLine fixed-route bus stop).

    HOW TO APPLY:

    1. Review the eligibility information provided in this SunDial application.
    2. If you believe you qualify for SunDial paratransit services:
      a. Complete all of Part A of the SunDial paratransit application.
      b. Sign the application.
      c. Have a medical professional familiar with your health condition, disability, and functional abilities complete the Health Care Provider Certification Form – Part B of the application.

    🔹 Note: The medical verification must be completed within 60 days prior to applying. (It cannot be signed by the health care provider more than 60 days before submitting it to SunLine Transit Agency.)


    Once both sections are completed, mail the full application to:

    SunLine Transit Agency
    c/o Paratransit Eligibility
    32-505 Harry Oliver Trail
    Thousand Palms, CA 92276

     

    Before I start this application and the certification process, I understand all information providedmust be true, accurate, and correct. I hereby certify that, to the best of my knowledge, informationgiven in this application is correct. The purpose of this application is to determine if I am eligible to use paratransit services, or if at times, I can ride the SunLine fixed-route bus service (SunBus). I understandthat falsification of information could result in a loss of paratransit services as well as a penaltyunder the law.

     

    Important Application Instructions

    To complete the application process for the SunDial Paratransit Service, please follow these steps:

    • Download and print Part B – The Health Care Provider Certification (Part B) must be completed by your healthcare provider.
    • Take Part B to your doctor – Provide the printed form to your healthcare provider and request that they complete it.
    • Have your healthcare provider mail the completed application back to you – Your provider must mail the completed Part B directly to your home address.
    • Submit both Part A and Part B together – Once you receive the completed Part B, you must mail both Part A and Part B together so we can begin processing your application.


    ⚠️ IMPORTANT: Do not submit Part A without Part B, and do not ask your health care provider to submit Part B without Part A. Both parts must be submitted together to avoid delays in processing your application.

     

     

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  • PART A: Applicant Information and Release

    Personal Data
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  • Please give us the name and phone number of a friend or relative we can call in case of emergency or if we are unable to reach you at your regular number:

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  • Application for SunDial Paratransit Service

  • Transit Usage

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  • Disability/Health Condition Information

  • All questions must be answered.

  • If yes, how long you do expect it to prevent you from using fixed-route bus service?

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  • Application for SunDial Paratransit Service

  • If you use a wheelchair or scooter, what is the width and length?

  • If you use a wheelchair or scooter, what is the total weight of your mobility device when you are using it?

  • If your wheelchair or scooter is larger than 30 inches wide, 48 inches long and 600 pounds when occupied, the SunLine paratransit vehicle may be unable to accommodate your trip.

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  • Application for SunDial Paratransit Service

  • Transit Skills

  • Functional Skills

    The following questions will give us more information about your functional abilities. Please select Always (A), Sometimes (S), or Never (N) in response to the following questions and provide an explanation.

    Without the help of someone else can you:

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  • Application for SunDial Paratransit Service

  • Certification

    I hereby certify that, to the best of my knowledge, information given in this application is correct. The purpose of this application is to determine if I am eligible to use paratransit services (SunDial), or if I can ride the SunLine fixed-route buses (SunBus). I understand that falsification of information could result in a loss of paratransit services as well as a penalty under the law. I agree to undergo an in-person assessment of my mobility abilities and limitations for the purpose of making a determination regarding my eligibility for paratransit service. I understand that intentionally providing false or misleading information or a refusal of an in-person assessment is grounds for a determination of ineligibility for SunDial services and benefits. I agree to notify SunLine if my condition changes, if I am using a new mobility device, or if I no longer need to use ADA paratransit service.

  • Clear
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  • Application for SunDial Paratransit Service

  • Authorization for Release of Information
    I   *   *   authorize my health care professional to release any and all information about my disability or health condition and its effect on my ability to travel on the SunLine fixed-route system (SunBus) (Part B). I understand that I may revoke this authorization at any time. I understand that SunLine Staff may contact the health care professional who completed the verification attached to this application, in order to confirm this information. I understand that all medical information will be kept strictly confidential.

  • Clear
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  •  If yes, please provide the following information:

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  • 🔔 Important: Answer All Questions to Avoid Delays & Denials
    Drag and drop files here
    Choose a file
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  • Part B: Health Care Provider Certification

    All information must be filled out
  • Thank you for your interest in SunDial Paratransit Service. SunLine provides multiple public transportation options for individuals with disabilities. Eligibility for SunDial is based on a person’s functional inability to independently use SunLine’s fixed-route bus system, known as SunBus, due to a disability.

    SunBus is designed to serve all passengers, including those with physical, cognitive, or visual disabilities. All buses are equipped with ADA-accessible features such as low-floor entry, lifts or ramps, audio announcements, kneeling capability, enhanced signage, priority seating, and handrails. These features help many individuals with disabilities travel safely and independently on the fixed-route system.

    SunDial Paratransit is available for customers who, due to a disability, are functionally unable to use the SunBus fixed-route service. If you meet this requirement, you may qualify for SunDial. However, it’s important to note that having a diagnosis, being a certain age, living far from a bus stop, feeling unsafe, being unable to drive, or finding public transit inconvenient or uncomfortable are not by themselves reasons for eligibility.

    SunDial is provided in accordance with the Americans with Disabilities Act (ADA) and is an origin-to-destination, shared ride, advanced reservation public transit service. In compliance with ADA regulations, SunDial is comparable to SunLine’s fixed-route bus system, including on-time performance, travel time, and service area (¾ mile from a regular SunLine fixed-route bus stop).

    HOW TO APPLY:

    1. Review the eligibility information provided in this SunDial application.
    2. If you believe you qualify for SunDial paratransit services:
      a. Complete all of Part A of the SunDial paratransit application.
      b. Sign the application.
      c. Have a medical professional familiar with your health condition, disability, and functional abilities complete the Health Care Provider Certification Form – Part B of the application.

    🔹 Note: The medical verification must be completed within 60 days prior to applying. (It cannot be signed by the health care provider more than 60 days before submitting it to SunLine Transit Agency.)


    Once both sections are completed, mail the full application to:

    SunLine Transit Agency
    c/o Paratransit Eligibility
    32-505 Harry Oliver Trail
    Thousand Palms, CA 92276

     

    Before I start this application and the certification process, I understand all information providedmust be true, accurate, and correct. I hereby certify that, to the best of my knowledge, informationgiven in this application is correct. The purpose of this application is to determine if I am eligible to use paratransit services, or if at times, I can ride the SunLine fixed-route bus service (SunBus). I understandthat falsification of information could result in a loss of paratransit services as well as a penaltyunder the law.

     

    Important Application Instructions

    To complete the application process for the SunDial Paratransit Service, please follow these steps:

    • Download and print Part B – The Health Care Provider Certification (Part B) must be completed by your healthcare provider.
    • Take Part B to your doctor – Provide the printed form to your healthcare provider and request that they complete it.
    • Have your healthcare provider mail the completed application back to you – Your provider must mail the completed Part B directly to your home address.
    • Submit both Part A and Part B together – Once you receive the completed Part B, you must mail both Part A and Part B together so we can begin processing your application.

    ⚠️ IMPORTANT: Do not submit Part A without Part B, and do not ask your healthcare provider to submit Part B without Part A. Both parts must be submitted together to avoid delays in processing your application.

     

     

     

  • Part B: Health Care Provider Certification

    All information must be filled out
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  • Your patient    *   *        has requested eligibility for SunDial Paratransit Service. SunDial is an origin to destination, shared ride paratransit service for people whose disabilities or health conditions prevent them from riding the fixed route accessible transportation system all, or part of the time. As the applicant’s healthcare provider, you are uniquely qualified to clarify the applicant’s functional abilities and limitations to ride the SunLine fixed route bus system. In order to determine this applicant’s functional abilities, we require you, the healthcare provider, to complete and certify all of the following sections. Please detail how the applicant’s disability(ies) or health condition(s) impact his or her ability to board, navigate, and travel independently on the accessible fixed route system. Please be as specific as possible. 

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  • Part B: Health Care Provider Certification

  • All information must be filled out.

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  • Short Term: Conditions lasting at least 90 days but are likely to improve within one year
    Long Term: Conditions with absolutely little expectation of improvement

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  • Part B: Health Care Provider Certification

  • All information must be filled out.

  • For questions 10-22, select Yes (Y), No (N), or Sometimes (S If you answer Yes or Sometimes to questions 10-22, elaborate on how it prevents the applicant from using accessible SunLine fixed route bus service:

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  • Part B: Health Care Provider Certification

  • All information must be filled out.

  • Clear
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  • Should be Empty: