Thank you for your interest in SunDial Paratransit Service. SunLine provides multiple public transportation options for individuals with disabilities. Eligibility for SunDial is based on a person’s functional inability to independently use SunLine’s fixed-route bus system, known as SunBus, due to a disability.
SunBus is designed to serve all passengers, including those with physical, cognitive, or visual disabilities. All buses are equipped with ADA-accessible features such as low-floor entry, lifts or ramps, audio announcements, kneeling capability, enhanced signage, priority seating, and handrails. These features help many individuals with disabilities travel safely and independently on the fixed-route system.
SunDial Paratransit is available for customers who, due to a disability, are functionally unable to use the SunBus fixed-route service. If you meet this requirement, you may qualify for SunDial. However, it is important to note that having a diagnosis, being a certain age, living far from a bus stop, feeling unsafe, being unable to drive, or finding public transit inconvenient or uncomfortable are not by themselves reasons for eligibility.
SunDial is provided in accordance with the Americans with Disabilities Act (ADA) and is an origin-to-destination, shared ride, advanced reservation public transit service. In compliance with ADA regulations, SunDial is comparable to SunLine’s fixed-route bus system, including on-time performance, travel time, and service area (¾ mile from a regular SunLine fixed-route bus stop).
HOW TO APPLY:
- Review the eligibility information provided in this SunDial application.
- If you believe you qualify for SunDial paratransit services:
a. Complete all of Part A of the SunDial paratransit application.
b. Sign the application.
c. Have a medical professional familiar with your health condition, disability, and functional abilities complete the Health Care Provider Certification Form – Part B of the application.
🔹 Note: The medical verification must be completed within 60 days prior to applying. (It cannot be signed by the health care provider more than 60 days before submitting it to SunLine Transit Agency.)
Once both sections are completed, mail the full application to:
SunLine Transit Agency
c/o Paratransit Eligibility
32-505 Harry Oliver Trail
Thousand Palms, CA 92276
Before I start this application and the certification process, I understand all information providedmust be true, accurate, and correct. I hereby certify that, to the best of my knowledge, informationgiven in this application is correct. The purpose of this application is to determine if I am eligible to use paratransit services, or if at times, I can ride the SunLine fixed-route bus service (SunBus). I understandthat falsification of information could result in a loss of paratransit services as well as a penaltyunder the law.
Important Application Instructions
To complete the application process for the SunDial Paratransit Service, please follow these steps:
- Download and print Part B – The Health Care Provider Certification (Part B) must be completed by your healthcare provider.
- Take Part B to your doctor – Provide the printed form to your healthcare provider and request that they complete it.
- Have your healthcare provider mail the completed application back to you – Your provider must mail the completed Part B directly to your home address.
- Submit both Part A and Part B together – Once you receive the completed Part B, you must mail both Part A and Part B together so we can begin processing your application.
⚠️ IMPORTANT: Do not submit Part A without Part B, and do not ask your health care provider to submit Part B without Part A. Both parts must be submitted together to avoid delays in processing your application.