What To Expect During Your Visit

Welcome to Animal Medical Center of Corona. Whether you are a new or returning client, we are delighted to have you as part of our community. Your trust in us to care for your beloved pets means the world to us, and we are committed to providing the highest quality veterinary care for your furry, scaley, or feathery family members. 

Please read all the information on the next pages carefully so you know what to expect for your pets upcoming appointment.

 

Kindly note that wait times may occur. We appreciate your patience and understanding.

NEW CLIENTS: Please note that when scheduling an exam at our hospital, a booking fee is required, which will be applied towards your pet's exam fee. This fee ensures that your appointment is confirmed and secured. We understand that unexpected situations may arise, and in such cases, we kindly request a minimum of 24 hours' notice for any cancellations or rescheduling. Please be aware that if you fail to cancel or reschedule at least 24 hours before the appointment, or if you miss the appointment, the booking fee will be forfeited. 

EXISTING CLIENTS: If you miss or cancel an appointment on the same day more than twice, a booking fee will be required to book any future appointments. If you cancel within 24 hours of your appointment, the fee will be forfeited, and a new booking fee will be required to reschedule.

Thank you for understandingand we look forward to seeing you!

Parking : Page 3

Check In Process : Page 4

Surgery Or Drop Off : Page 5

Scheduled Exam Appointments : Page 6

Technician Visits Or Laster Therapy Appointments : Page 7

Recheck Appointments : Page 8

Quality Of Life Exam / Euthanasia : Page 9

Cancellation / Rescheduling Policy : Page 10

Apps To Download/Online Appointment Scheduling : Page 11

 

We kindly ask all clients to arrive on time for their scheduled appointments. If you are more than 15 minutes late, your appointment may be canceled and marked as a no-show. Please note that exceptions to this policy may be considered on a case-by-case basis by the management team, not the doctors.

Here is what to expect during the check-in process:

ATTENTION ALL CLIENTS:

• All dogs MUST be on a leash
  • If your dog is reactive or aggressive towards other animals or people, YOU MUST CHECK IN CURBSIDE. THERE ARE NO EXCEPTIONS.
• Cats, Reptiles, Avians, and Small Mammals MUST be in a carrier
  • They must remain in their carrier unless you are placed in a room or you are waiting in your vehicle

Upon arrival, our friendly staff will greet you at the front desk. We'll ask for your contact number and where you'll be during your pet's visit—whether in our lobby, outside enjoying the scenery, or in your vehicle.

During check-in, we'll gather necessary information to ensure optimal care for your pet. Please bring any prior medical records for a comprehensive understanding of your pet’s health history.

We'll send digital forms directly to your phone, including:

• New Client Registration Form (for new clients)
• Client Information Update Form (for returning clients)
• Respectful Engagement Policy Form
• Surgical Forms (if applicable)
• Pet Questionnaire

If you need help with these forms, our team is happy to assist you at the front desk.

After check-in, our receptionists will pass your chart to our technicians for review. They'll ensure all forms are completed before speaking with you; please note our reception staff doesn't handle animals directly.

NEW CLIENT FORMS:

New Client Registration Form

Respectful Engagement Form

 

 Please note that appointments may experience extended wait times. We are actively implementing new strategies to reduce these delays and sincerely appreciate your understanding and patience during this period of improvement.

Here is what to expect for your surgery / drop-off appointment:

Drop Off Time and Check-In Process:

• Drop-off times are between 8:30 AM and 9:00 AM.
• Upon arrival, our receptionist will greet you and go over the estimate for the procedure or treatment.
• A deposit equivalent to the low end of the estimate will be collected at this time.
• Digital forms required for the procedure will be sent to your cell phone for completion.
• Once the deposit is processed, your pet's chart will be prepared for review by a technician.

Technician Consultation: 

• A technician will meet with you to discuss any necessary details and answer your questions.
• Your pet will then be taken to the treatment area to begin pre-medications.

Preperation and Care:

• Pets are provided with a comfortable blanket or towel, and for feline patients, a litter box.
• Depending on the procedure, an IV catheter may be started to maintain hydration.

Surgery Schedule:

• Surgeries typically begin between 12:00 PM and 4:00 PM.
• Surgeries are done in no typical order and is done on a case by case basis

Post-Surgery Recovery:

• After surgery, your pet will recover on a warm blanket with a dedicated recovery technician checking their vital signs and providing the appropriate support, such as heat, ice packs, etc for the most comfortable recovery.
• We will call you once your pet is out of surgery to provide a pick-up time. If you haven't received a call by 3:30 PM, please contact our office.
• Once fully awake and recovered, your pet will return to a comfortable area with the appropriate vital check for your pets species. 

Discharge:

• Upon your arrival, a receptionist will retrieve your completed chart for checkout.
• A staff member will review take-home instructions, medications, and address any remaining questions you may have.
• Any additional payent will be collected
• Follow up appointments will be scheduled.

 

Surgery Documents:

Pre-Surgical Information Packet

Authorization For Anesthesia

 

 

When you arrive for your pet's exam, a technician/room nurse will greet you and guide you to an examination room. Here's what you can expect during the visit:

Please be aware, if you were approved for a "Walk-In" or "Fit In" appointment, you are subject to a longer wait time that can vary between 1-4 hours.

 

We kindly ask all clients to arrive on time for their scheduled appointments. If you are more than 15 minutes late, your appointment may be canceled and marked as a no-show. Please note that exceptions to this policy may be considered on a case-by-case basis by the management team, not the doctors.

Verification of Information: 

• The technician/room nurse will review the information you provided on the digital questionnaire about your pet. They may ask additional questions to ensure all details are accurate.

Reason For Visit:

• The technician/room nurse will confirm the reason for your visit, addressing any specific concerns or symptoms your pet may be experiencing.

Vital Signs Check:

• Weight: Your pet's weight will be measured to monitor any changes.
• Heart Rate: The technician/room nurse will check your pet's heart rate to assess cardiovascular health.
• Breathing Rate: They will also measure your pet's breathing rate to evaluate respiratory function.
• Temperature: A temperature check will be performed to ensure your pet's normal body function.

Brief Assessment: 

• During these checks, the technician/room nurse will conduct a brief assessment of your pet's overall condition, noting any obvious health issues or concerns.

Discussion and Next Steps: 

• Once the initial assessments are complete, the veterinarian will join you to discuss findings, address any questions you may have, and recommend any necessary treatments or further diagnostics.
  • Please allow our room nurses to hold your pets during the physical exam with the doctor. 

Estimates/Treatment Plan:

• A technician/room nurse will return with a treatment plan and cost estimate based on your pet's doctor's recommendations. They will explain each service in detail and provide you with the total pricing for your understanding.
• For certain treatment plans, you may see a range of costs, with a low-end and high-end estimate provided. Your final total will fall within this range depending on the specific services required.
• Before beginning any services, a deposit or payment is required. We collect 100% of the low-end amount quoted in the estimate to initiate the treatment process.
  • If your pet is being left here with us, the pick up time will range between 4:00pm-6:00pm. If you dont receive a call with an update by 3:30pm, please call our hospital so we can give you a pick up time.

Payment Types Accepted: 

• Visa
• Mastercard
• Discover
• American Express
• Care Credit
• Scratch Pay
• All Pet Card
• Cash

 

Please note that appointments may experience extended wait times. We are actively implementing new strategies to reduce these delays and sincerely appreciate your understanding and patience during this period of improvement.

We kindly ask all clients to arrive on time for their scheduled appointments. If you are more than 15 minutes late, your appointment may be canceled and marked as a no-show. Please note that exceptions to this policy may be considered on a case-by-case basis by the management team, not the doctors.

 

Here is what to expect during your pets visit:

Please be aware, if you were approved for a "Walk-In" or "Fit In" appointment, you are subject to a longer wait time that can vary between 1-4 hours.

Review:

• A technician will meet with you and review the questionnaire you filled out about your pet. They will ask any additional questions needed and confirm the services you are requesting.

Pet's Care In The Back:

• After confirming the details, your pet will be taken to the treatment area while you wait comfortably in our lobby. For the safety and comfort of all pets, clients are not permitted in the treatment area

Vital Signs and Treatment:

• In the treatment area, we will gather vital signs including heart rate, temperature, respiratory rate, and weight. Our skilled technicians will then proceed with the requested services such as updating vaccines, nail trims, anal gland expressions, beak trims, or laser therapy sessions. Please note that vaccines can only be administered to healthy pets.

Charge Out and Payment:

• Once the treatment is complete, the technician will bring your pet's chart to our charge out lobby. A receptionist will assist you in reviewing the charges and collecting payment. We accept various payment methods for your convenience such as:
  • Care Credit
  • Scratch Pay
  • All Pet Card
  • Visa
  • Mastercard
  • American Express
  • Discover 
  • Cash

Please be aware that we do NOT accept digital forms of payment such as Apple Pay or Google Pay, and we do not accept Pre-Paid cards. 

Reuniting With Your Pet:

• After payment is processed, your pet will be brought back to you. We'll provide any post-care instructions or additional information you may need.

 

Please note that appointments may experience extended wait times. We are actively implementing new strategies to reduce these delays and sincerely appreciate your understanding and patience during this period of improvement.

 

We kindly ask all clients to arrive on time for their scheduled appointments. If you are more than 15 minutes late, your appointment may be canceled and marked as a no-show. Please note that exceptions to this policy may be considered on a case-by-case basis by the management team, not the doctors.

 

Here is what you can expect for your recheck appointments:

Review:

• After being checked in, your pets chart will be placed up for a technician to review. 
• A technician will review your pet’s medical history and the reason for the visit. They will then meet with you to discuss any current concerns or improvements since the last visit.

Treatment Area:

• For your pet’s safety and comfort, clients are not allowed in the treatment area.
• The technician will take your pet there to discuss the current status with the attending veterinarian.

Consultation With The Veterinarian: 

• The technician will provide detailed information to the veterinarian about your pet’s current condition and any improvements or ongoing issues. The veterinarian will decide on further treatments or adjustments to the care plan.

Chart Updates and Payment: 

• After the consultation, the technician will update your pet’s chart and pass it to our receptionist for payment processing. Please note that any required treatments or medications will also be discussed at this time.
• After being charged out, your pet will be brought back to you.

 

If you prefer a recheck consultation with a veterinarian in a room, a fee of $37 will apply. This option is subject to availability. If there are no available appointment times, your rechecks will have to be scheduled as normal with a technician. 

 

Please note that appointments may experience extended wait times. We are actively implementing new strategies to reduce these delays and sincerely appreciate your understanding and patience during this period of improvement.

We understand that making the decision to schedule a Quality of Life Exam or Euthanasia for your pet is incredibly difficult. At Animal Medical Center of Corona, we are here to support you with compassion and respect. Below is an overview of what you can expect during your appointment:

Arrival and Support

• When you arrive at our facility, our staff will greet you and ensure you are comfortable. You are welcome to bring any family members or close friends who are supporting you. If you prefer to wait in your car until a room is ready, we completely understand and are more then willing to accommodate your preference.
• If your pet is fearful or anxious, we can provide a calming environment to help them feel at ease.

Quality Of Life Exam

• Our veterinarian will meet with you to discuss your pet’s health and quality of life. We will go over important factors such as pain management, mobility, appetite, and emotional well-being.
• You will be encouraged to share your observations and concerns. We understand that you know your pet best, and your input is invaluable in helping us assess their comfort.
• If Euthanasia is selected, we will have our room nurses discuss options for aftercare, including cremation or burial services. We can also provide recommendations for grief support resources, should you need them.
• At this time, we will collect the full payment for the day. This allows us to focus entirely on you and your pet, ensuring you have the uninterrupted time you need and to be together during this difficult moment.

Euthanasia Process

• The procedure is done with the utmost care and compassion. We will first administer a sedative to help your pet relax and fall into a deep, peaceful sleep. Once your pet is comfortable and you are ready, we will administer the euthanasia medication.
• You are welcome to stay with your pet during the process, and we will give you all the time you need.
• Please note, for certain animals such as exotics and avians, we may recommend not being present during the euthanasia, as it can be particularly challenging to witness. Our team will ensure that your pet is treated with the utmost care and respect throughout the process. 

Aftercare and Support

• Please know that our team is here to support you before, during, and after the appointment.

We understand that this is an emotional and personal decision. Our goal is to provide your pet with a peaceful, dignified experience and to support you throughout the process.

If you have any questions or concerns before your appointment, please don’t hesitate to contact us. We are here to help.

We understand that unexpected things can happen, but we kindly ask for at least 24 hours' notice for any cancelled appointments. This allows us to offer the appointment slot to another pet in need, helping to ensure that everyone receives timely care.

All new clients will be asked for a booking fee to confirm their appointment slot. These fee's will also be required for patients who have cancelled/rescheduled 2 or more appointments consecutively.

Please note that if a client does not cancel or reschedule their appointment at least 24 hours prior to the appointment time an does not show up for the appointment, the booking fee will be forfeited!

 

Thank you for choosing Animal Medical Center of Corona for your pet's needs. We encourage you to download PetDesk to start earning rewards, including a free office exam, free flea and tick prevention, free nail trims, and more!

 

Download the MyPetsWellness app to schedule your pets appointment online in real time! You can also request any of your pets medication as well.

 

To schedule your pets appointment online without downloading the app Click Here