Submit feedback
Provide us with feedback on our services including compliments, complaints and areas for improvement.
Compliments, General Feedback and Complaints
At the Leukaemia Foundation, we value your feedback and take all compliments, complaints and general feedback about our products and services, your care, and our staff seriously. Feedback is essential for us to continue to improve our services. We will always manage your feedback in a way that is:
- Respectful and sensitive.
- Timely.
- Culturally informed.
- Responsive to special needs when requested.
If you have a compliment, general feedback or suggestion, or a complaint about our products, programs or services please complete the online feedback form.
If you are currently staying at one of our Accommodation Centres, and have a complaint or concern, we encourage you to speak to a staff member directly.
For privacy complaints, please email our Privacy Officer at privacy@leukaemia.org.au
Complaints Management Process
We aim to resolve your concerns as quickly as possible, and a staff member will contact you if we need more information.
As part of our standard complaint resolution process where an investigation is required, we aim to provide you with a final response to your complaint within 30 working days from the date we received your complaint.
If we need more information or the matter you have raised is very detailed or complex, we might need more time. If we do need more time or there are any delays during the investigation, we will aim to keep you updated.
If you are not satisfied with the outcome of your complaint, you have an option of contacting the relevant State or Territory complaints agency:
For non-healthcare related consumer complaints, you can visit the Australian Competition and Consumer Commission (ACCC) website for a range of State and Territory ombudsmen and regulators.