Travelpro® Platinum Legacy Warranty Form

Platinum® Legacy Limited Warranty Terms & Conditions
-Claims ONLY available to the collection names listed below
-Images are required as part of the warranty claim
-Travelpro® Platinum® Elite models are not considered Legacy models and therefore are not eligible to be used on this form.

Travelpro® Canada's Limity Warranty Disclaimer
As part of Travelpro® Canada's Limited Warranty, replacement parts may be offered for repair. Any shipping costs to a Travelpro® Canada authorized repair center are at the expense of the shipper, such as shipping label(s) and material(s). If replacement parts are not available, it is at Travelpro® Canada’s discretion to offer a replacement bag. If your warranty claim is approved and a new replacement bag is awarded, a non-refundable $50 CAD shipping charge must be paid for all order processing.

Please enter your contact information

Your Name*

First NameLast Name

Your Email*

example@example.com

Phone Number*

Please enter a valid phone number.

Shipping Address:*

Street Address (excluding YT, NU, NT)

Unit/Apt #

Province (excluding YT, NU, NT)Postal Code

Travelpro® Collection Series [Warranted Collections]*

NOTE: Replacement parts are not guaranteed

Product Style #*

The correct Style number is required

Production Order Number (PO#)

PO Number may not be available on all Legacy models

How to find your Travelpro® Style & PO Number

Here are some helpful tips to locate the required information:

Step 1: Fully open your main luggage compartment
Step 2: Locate inside either a White or Black tag that shows a Travelpro logo
Step 3: Gently rub the tag between two fingers to help locate the Style# & PO#

Illustration:

Select a main issue with your Platinum Legacy product:*

NOTE: Replacement parts are not guaranteed

Upload Close-Up Image*

Recommended standing 4-5 inches facing issue.

Upload Image of Entire Luggage/Bag*

Recommended standing 2 feet away facing the bag.

FINAL STEP:

In the event that Travelpro® Canada approves a warranty bag replacement, please choose one of the available replacement options below.

*Note: As part of Travelpro® Canada's Limited Warranty, Travelpro® Canada cannot guarantee the exact size, color or model, but we will make every effort to replace it with a similar model or collection. All replacement order(s) do not extend or restart the warranty period of your original Travelpro® product(s). Travelpro® Canada has the right to replace any replacement product(s) as a one-time courtesy with the same or equivalent collection. New warranty coverage is not provided with this one-time offer.

This offer applies only to customers who’ve purchased their Travelpro® Canada products within Canada and currently reside within Canada (Excludes YT, NU, NT).

CLAIMS MAY HAVE A RESPONSE TIME OF 2-3 BUSINESS DAYS.

All tickets are evaluated during normal business hours and answered in the order in which they are received. This excludes weekend & holiday dates.

PLATINUM LEGACY WARRANTY