APPOINTMENT & CANCELLATION POLICY
Effective October 28, 2026
At Valley Allergy + Wellness, each appointment is intentionally reserved to provide individualized care and dedicated time for every client. Because appointment availability is limited, last-minute cancellations and rescheduling requests can result in appointment times that cannot be offered to others.
To honor everyone's time and ensure appointments remain available to those seeking care, the following scheduling and cancellation policy has been established.
1. Appointment Booking & Prepayment
- Full payment is required at the time of booking to secure an appointment.
- Accepted payment methods include credit/debit cards, Venmo, Zelle, and cash.
- Clients wishing to pay in cash may prepay in person at the office when scheduling their next appointment.
- Appointments are not confirmed until payment has been received. Appointment times cannot be held without payment.
2. Cancellation & Rescheduling Policy
The following terms apply to all scheduled appointments:
- 72 Hours or More Before Your Appointment
- Appointments canceled or rescheduled with at least 72 hours' notice are eligible for a full refund or have the payment transferred toward a future appointment, according to the client's preference.
- Between 24 and 72 Hours Before Your Appointment
- Cancellations or rescheduling requests made with less than 72 hours but at least 24 hours' notice will result in a fee equal to 50% of the scheduled service cost.
- The remaining 50% may be refunded or applied toward a future appointment.
- Less Than 24 Hours Before Your Appointment
- Cancellations or rescheduling requests made with less than 24 hours' notice will result in forfeiture of 100% of the scheduled service payment.
- Clients who fail to attend their scheduled appointment without providing prior notice will forfeit 100% of the scheduled service payment.
Important: Rescheduling is subject to the same terms as canceling. A new appointment requires full payment, although any eligible remaining credit may be applied toward the new booking.
All cancellation deadlines are calculated based on the actual number of hours before the scheduled appointment time.
3. Refunds & Appointment Credits
- Eligible refunds will generally be issued to the original payment method.
- Refund processing times may vary depending on the payment provider.
- Eligible appointment credits may be applied toward future bookings.
4. Emergencies & Unforeseen Circumstances
I understand that unexpected illnesses, family emergencies, and other unforeseen circumstances may arise. If you are unable to attend your appointment due to an emergency or circumstances beyond your control, please contact me as soon as possible.
Exceptions to the cancellation policy, including partial or full refunds or appointment credits, may be considered on a case-by-case basis at my discretion.
5. Office-Initiated Cancellations
If Valley Allergy + Wellness needs to cancel or reschedule an appointment, clients will be offered a full refund or the option to transfer their payment toward a future appointment.
6. Repeated Cancellations or Rescheduling
Repeated last-minute cancellations, rescheduling requests, or missed appointments may result in restrictions on future appointment bookings or the inability to schedule additional services.
7. How to Cancel or Reschedule
To cancel or reschedule an appointment, please call or text (209) 751-8676.
Please include your name, appointment date, and scheduled time.
Cancellation and rescheduling requests are based on the date and time the request is received.
8. Policy Acknowledgment
By signing below, I acknowledge that I have received, read, understand, and agree to the Valley Allergy + Wellness Appointment & Cancellation Policy.
I understand that full payment is required at the time of booking and that cancellations, rescheduling requests, or missed appointments may result in partial or full forfeiture of my payment according to the terms outlined above.
I understand that this agreement applies to all appointments booked on or after October 28, 2026, unless I am notified of and agree to a revised policy.