Kart Pass Help Center

App Issue

If you think you may be having an App issue....

Are you using the latest version of the Kart Pass App?

• Delete and reinstall the Kart Pass App from the Apple App Store or Google Play

Or Try...

• Signing Out of your Kart Pass App account and Signing Back in.

(Log In With Your Mobile Number, and then enter the Verification Code that you will recieve via text message)

This should solve most issues, but if you're still having trouble, describe your issue below and we will be in touch ASAP!

CLICK > for More Toubleshooting Tips

Scanning ID

You MUST have a scannable U.S. Government Issued ID or Passport to sign up for the Kart Pass App.

ID Scanning Tips:

• Scan in natural light
• Minimize glare on your ID
• Place your ID on a dark surface to scan

NOTE: If the barcode on your driver's license is extremely worn or scratched, it may NOT be scannable.

If your ID is in great shape and you still need help, describe your issue below and submit this request to our Support Team.

TEMPORARY ACCOUNT: If your ID scan fails, you are able to request a Temporary Kart Pass account. Follow the instructions, fill out the form, and submit the required ID doccuments.

TIP: In most states you can order a replacement license online, to be mailed quickly to your home for less than $25.

CLICK > for More Toubleshooting Tips

Refunds and Credits

Event Promoters manage the issuance of credits and refunds based on their respective credit, refund and event operation policies. You can usually find those published on the venue's website, or on the track / event in the Pit Pay App.

Review the Kart Pass Refund Policy > HERE

To Request a Refund

ALL Refund Requests MUST be Submitted through the Kart Pass App. (Help Form Submissions or Email Requests will not be answered)

1. Go to the Payments Section in the Kart Pass App
2. Select Refund Request
3. Follow the Steps outlined in the app

The refund request goes directly to the promoter to manage.  Please keep in mind that event weeks are extremely busy for event promoters, and it may take you 2-3 business days to recieve a reply so please be patient.

Kart Pass and the event promoter both want happy customers, so we will get your request taken care of as quick as possible.

Refunds and Credits
Event Promoters manage the issuance of credits and refunds based on their respective credit, refund and event operation policies. You can usually find those published on the venue's website, or on the track / event in the Kart Pass App.

Using A Credit

If you've been issued a credit, you can find your credit in the payment section on the Kart Pass App. 

Watch this video to learn how to use a credit.

Signing Up

To sign up for a Kart Pass Account, you will need to:

• Be an Adult (18+)
• Have a Government Issued ID or passport
• Have a Smart Phone with Camera
• Provide a Unique Mobile Number (NOT shared with another Kart Pass account holder)
• Provide a Unique Email Address (NOT shared with another Kart Pass account holder)

CLICK > for Signup Steps

My Mobile Number

You must sign up using a unique mobile phone number (Not used by any other Kart Pass App account holder)

• If you're seeing an error message about your phone number or email already being in use, but you don't have an account yet...

OR

• If you've gotten a new phone number, and can't access your account...

You can request your account be updated by CLICKING HERE.  

 

My Email Address

You must sign up using a unique email address (Not used by any other Kart Pass App account holder)

Shared Email Addresses

If you share an email address with someone else, you will need to create your own email address if the person you share it with has already signed up for a Kart Pass account.

TIP: You can quickly create a free email address with Gmail or many other email providers.

Errors

• If you're seeing an error message about your phone number or email already being in use, but you don't have an account yet...

CLICK HERE to request your account information be updated

Accessing My Account

Your Phone Number Changed

If you're having trouble accessing your account because your phone number changed, please CLICK HERE to request an update to your account information. 

You did NOT Receive a Verification Code

You can check your phone number, edit it if necessary, and then try resending the code.

If you've tried resending, know your phone number is correct, but still haven't received the code within 60 seconds, fill out the fields below so our Support Team can help.

Team / Group Purchases

Here are some things to consider when buying passes for your team:

• Team Members must be 18+
• Your team members will need to sign up for their OWN Kart Pass App accounts
• Team Members will need to be added to your roster 
• When you purchase for a teammate, the pass will appear in the "Passes" section of THEIR Kart Pass App
• To Validate their Pass, they may need to sign an agreement (depending on the purchase type). They simply open their pass and tap the red box on the pass to open the agreement, and tap to sign where indicated.  Once the QR Code appears, the pass is valid.

 CLICK > for more on Team / Group Purchases here.

Adding Someone to Your Team/Group Roster:

Check out this video on how to purchase for your team or group:

Trouble Signing the Waiver:

"Unauthorized Access"

• If you see this error message, close the error message but remain on the waiver page
• Hit the refresh button on your browser
• You should be able to sign the waiver now

Did Not Receive the Waiver Link

The minor waiver link is sent via email and text to BOTH Parents (if the minor is required to sign). Check your text messages, and check your Spam folder if you don't see it in your email inbox.

The Parent #2 waiver link is sent via email and text to Parent #2. If the message was sent to an incorrect phone number, have Parent #2 check their email inbox, including their Spam folder. If it was sent to an incorrect email address, they should have the text message.

If Parent #2 doesn't have the waiver link in their texts or emails, let us know!

CLICK > for more on Minors and Minor Purchases here.

If you purchased a pass intended for someone else or purchased the wrong pass, let us know!

How To Buy For Your Minors:

 

CLICK > for more on Minors and Minor Purchases here.

Adding A Minor

 

Event Registrations

Check out more on Event Registrations here.

If your question still hasn't been answered, describe what you need help with below and our Support Team will be in touch ASAP! For Questions regarding a specific event, please contact the event promoter. You can typically find that in the on the event profile in the app.

Other Signup Issue

If you're having an issue signing up for a Kart Pass Account that you don't see addressed here, please fill out the form below, and our Support Team will be in touch ASAP!