My Customer Service Profile

Where have you used your Customer Service Skills?* This field is required.Choose all that apply, then click More >

Government or Military

Health Care

Non Profit

Retail Stores

Hospitality

Tech Support

Software Support

Product Support

Other

What roles have you done as an Customer Service person?* This field is required.Choose all that apply, then click More >

Call Centre

Chat Rooms

Customer Advocate

In Person or Counter Support

Manager

Phone Support

Show room

Supervisor

Support Engineer

Team Lead

Tier 1

Tier 2

Tier 3

Tier 4

Other

How many years total do you have working in Customer Service?* This field is required.After you Pick One it will move to the next question.

Less than 1 Year as an CS Person

Less than 2 Years as an CS Person

Less than 3 Years as an CS Person

Less than 4 Years as an CS Person

Less than 5 Years as an CS Person

Over 5 Years as an CS Person

What was the longest full time Customer Service Job you had for one company?* This field is required.After you Pick One it will move to the next question.

Less than 1 Year

Less than 2 Years

Less than 3 Years

Less than 4 Years

Less than 5 Years

Over 5 Years

What Education have you achieved or started?* This field is required.Choose all that apply, then click More >

Bachelors Degree

Business Undergraduate

College

Commerce

Diploma

Customer Service Management

Masters

Other

Other Certificates or Designations.Add all that apply, then click More >

Are you working now?* This field is required.After you Pick One it will move to the next question.

I work full time

I work part time

I am not working

Other

Pick the Industry that you are interested in?* This field is required.Choose all that apply, then click More >.

B2B

B2C

eCommerce

Finance, Insurance & Banking

Food Service

Manufacturing

Retail

Software

Telecom

Transportation & Logistics

Travel or Hospitality

Other

What type of Employment are you looking for?* This field is required.Choose all that apply, then click More >.

Full Time Position

Part Time Position

Seasonal Position

Private Contractor Position

On Call

GIG Work

Other

What shifts do you prefer?* This field is required.Choose all that apply, then click More >.

Days

Afternoons

Weekends

On Call

4 Day Week

5 Day Week

As needed by the Job

8 to 10 Hour Shifts

10 to 12 Hour Shifts

Evenings

Other

How much notice do you need to start a new job if a match is found?* This field is required.After you Pick One it will move to the next question.

No Notice

3 Days or Less

1 Week

2 Weeks

More Than 2 weeks

Other

What is the starting rate per/Hour you will accept?* This field is required.Move the slider to the Per/Hour amount you want, then Click More >.

Benefits you would like?* This field is required.Choose all that apply, then click More >.

Company Vehicle

Dental Care

Disability Insurance

Employee assistance program

Extended Health Care

Life Insurance

On-site Gym

On-site Parking

Paid Time Off

Profit Sharing

RRSP Match

Tuition Reimbursement

Vision Care

Other

Which Country, State/Province and City do you want as your home base?* This field is required.Click More > when done.

How far can you travel to do the Job if needed, select all that apply?* This field is required.Choose all that apply, then click More >.

I want to work from home.

I want to work from the office\business.

I can travel inside my home city.

I can travel inside my home State or Province.

I can travel inside Canada or USA.

I can travel the world.

Other

How many Team members have you worked with?* This field is required.Choose all that apply, then click More >.

No Team

1 to 3 Team Members

4 to 8 Team Members

More than 8 Team Members

Other

What type of Customer Service, Tracking or Business Software tools have you used?Choose all that apply, then click More >.

CRM

ATS

Excel

Google Sheets

MS Office

Other

What size of Presentations have you made?* This field is required.Choose all that apply, then click More >

I have never presented before

Webinar or Video presentation

In person one to one presentation

Small group presentation

Large group presentation

Other

Who have you had meetings with as a Customer Service person?* This field is required.Choose all that apply, then click More >.

I never had meetings before

Adults

Children

Teenagers

Business Owners

Media

Stake Holders

Focus Groups

Other

Have you worked with auto dialers or auto queues* This field is required.Pick One it will move to the next question.

Yes, I have.

No, I have not.

Other then English, what other Languages can you speak?Add all that apply, then click More >

Other then English, what other Languages can you read & write?Add all that apply, then click More >

What types of products or services have you worked with?* This field is required.Choose all that apply, then click More >.

Consulting services

Consumer products

Financial services

Industrial products

Industrial services

Insurance services

Marketing services

Promotional services

Residential services

Other

What type of metrics have you used to measure your performance?* This field is required.Choose all that apply, then click More >.

Answered calls

Average ticket handling time

Customer effort score

Customer tickets

Net Promoter Score (NPS)

Resolution rate

Social media monitoring

Upsells or cross-sales

Other

What pace do you usually work at for calls per hour?* This field is required.Choose all that apply, then click More >.

How have you dealt with Frustrated Customers?* This field is required.Choose all that apply, then click More >.

Escalate it to Management

Offered a Refund or Return

Pass on to Sales

Provided Return or Refund Information

Provided Support Information

Record Call

Resolve the Issue

Other

This area is to add anything that was not covered in the previous questions that you want the interviewer to know. You can also add any comments or questions you have for the interviewer.What are you thinking or need to know, then click MORE >.

Email Needed! * This field is required.We need your email so we can send you details about companies interested in interviewing you or seeking additional information. And don’t worry, your email stays private until you give us the green light to share it with those curious companies.

Do we have your permission to begin sharing your profile with Companies that are actively seeking Talent like yours?* This field is required.You will get a chance to download a copy of your answers. Click "REVIEW AND SUBMIT" to review your profile before saving.

YESNO

My Customer Service Profile