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Customer Service All Locations
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Unique ID
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2
Where have you used your Customer Service Skills?
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Government or Military
Health Care
Non Profit
Retail Stores
Hospitality
Tech Support
Software Support
Product Support
Other
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3
What roles have you done as an Customer Service person?
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Call Centre
Chat Rooms
Customer Advocate
In Person or Counter Support
Manager
Phone Support
Show room
Supervisor
Support Engineer
Team Lead
Tier 1
Tier 2
Tier 3
Tier 4
Other
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4
How many years total do you have working in Customer Service?
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Less than 1 Year as an CS Person
Less than 2 Years as an CS Person
Less than 3 Years as an CS Person
Less than 4 Years as an CS Person
Less than 5 Years as an CS Person
Over 5 Years as an CS Person
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5
What was the longest full time Customer Service Job you had for one company?
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Less than 1 Year
Less than 2 Years
Less than 3 Years
Less than 4 Years
Less than 5 Years
Over 5 Years
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6
What Education have you achieved or started?
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Bachelors Degree
Business Undergraduate
College
Commerce
Diploma
Customer Service Management
Masters
Other
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7
Other Certificates or Designations.
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8
Are you working now?
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I work full time
I work part time
I am not working
Other
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9
Pick the Industry that you are interested in?
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B2B
B2C
eCommerce
Finance, Insurance & Banking
Food Service
Manufacturing
Retail
Software
Telecom
Transportation & Logistics
Travel or Hospitality
Other
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10
What type of Employment are you looking for?
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Full Time Position
Part Time Position
Seasonal Position
Private Contractor Position
On Call
GIG Work
Other
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11
What shifts do you prefer?
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Days
Afternoons
Weekends
On Call
4 Day Week
5 Day Week
As needed by the Job
8 to 10 Hour Shifts
10 to 12 Hour Shifts
Evenings
Other
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12
How much notice do you need to start a new job if a match is found?
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No Notice
3 Days or Less
1 Week
2 Weeks
More Than 2 weeks
Other
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13
What is the starting rate per/Hour you will accept?
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14
Benefits you would like?
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Company Vehicle
Dental Care
Disability Insurance
Employee assistance program
Extended Health Care
Life Insurance
On-site Gym
On-site Parking
Paid Time Off
Profit Sharing
RRSP Match
Tuition Reimbursement
Vision Care
Other
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15
Which Country, State/Province and City do you want as your home base?
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16
How far can you travel to do the Job if needed, select all that apply?
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I want to work from home.
I want to work from the office\business.
I can travel inside my home city.
I can travel inside my home State or Province.
I can travel inside Canada or USA.
I can travel the world.
Other
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17
How many Team members have you worked with?
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No Team
1 to 3 Team Members
4 to 8 Team Members
More than 8 Team Members
Other
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18
What type of Customer Service, Tracking or Business Software tools have you used?
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CRM
ATS
Excel
Google Sheets
MS Office
Other
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19
What size of Presentations have you made?
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I have never presented before
Webinar or Video presentation
In person one to one presentation
Small group presentation
Large group presentation
Other
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20
Who have you had meetings with as a Customer Service person?
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I never had meetings before
Adults
Children
Teenagers
Business Owners
Media
Stake Holders
Focus Groups
Other
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21
Have you worked with auto dialers or auto queues
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Yes, I have.
No, I have not.
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22
Other then English, what other Languages can you speak?
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23
Other then English, what other Languages can you read & write?
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24
What types of products or services have you worked with?
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Consulting services
Consumer products
Financial services
Industrial products
Industrial services
Insurance services
Marketing services
Promotional services
Residential services
Other
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25
What type of metrics have you used to measure your performance?
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Answered calls
Average ticket handling time
Customer effort score
Customer tickets
Net Promoter Score (NPS)
Resolution rate
Social media monitoring
Upsells or cross-sales
Other
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26
What pace do you usually work at for calls per hour?
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27
How have you dealt with Frustrated Customers?
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Escalate it to Management
Offered a Refund or Return
Pass on to Sales
Provided Return or Refund Information
Provided Support Information
Record Call
Resolve the Issue
Other
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28
This area is to add anything that was not covered in the previous questions that you want the interviewer to know. You can also add any comments or questions you have for the interviewer.
What are you thinking or need to know, then click MORE >.
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29
Get Page URL
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30
Email Needed!
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We need your email so we can send you details about companies interested in interviewing you or seeking additional information. And don’t worry, your email stays private until you give us the green light to share it with those curious companies.
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31
Do we have your permission to begin sharing your profile with Companies that are actively seeking Talent like yours?
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You will get a chance to download a copy of your answers. Click "REVIEW AND SUBMIT" to review your profile before saving.
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