Damaged Shipment Form

Damaged Shipment Form
We make a conscious effort to ensure each and every order is packaged securely and protected against potential damage in transit.

If your order was damaged:
- we will file a damaged parcel claim with the courier and,
- we will stay in touch throughout the process, which can take up to 10 days.
Please hold onto all damaged products and packaging materials until this process is complete and take multiple photos of the damage; including the exterior of the box, the product in its original packaging, and any additional packing materials.

Claims must be filed promptly after delivery. Failure to provide required photos or information in a timely manner may reduce the chance of a successful claim, and Vykon may not be able to offer compensation in these cases.
Your Full Name

First NameLast Name
PractitionerRecipient
Your Email Address:*
example@example.com
Practitioners Full Name*

First NameLast Name
Recipient's Full Name*
As addressed on the shipping label
Order Number
Tracking Number *
Date Received

MonthDayYear
Delivery Date
What product(s) were damaged?*
List all products affected.
Please describe the issue, be as detailed as possible.*
Upload wide angle images of the box exterior, highlighting visible damage or potential areas of impact, if possible. *

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Upload images of the box interior and packaging materials.*

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Upload images of the damaged product(s), as many as required.*

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Any other feedback or relevant information you would like to provide.
Should be Empty: