# CLIENT TERMS & AGREEMENT
## Coaching Services
WeHeal, Inc., a Florida corporation, doing business as Connection Docs and any affiliated trade names or DBAs (“WeHeal”), provides the coaching services described in this Agreement.
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# IMPORTANT — Coaching Enrollment Only
This agreement enrolls you in **non-medical coaching services** provided through WeHeal.
Signing this agreement and submitting payment **does not create a doctor–patient relationship** and does not authorize medical care.
Some Clients may later elect to add medical services. If medical services are requested and agreed upon, **separate medical documentation, consent forms, and intake through our medical portal are required before medical care may begin.**
Until such medical forms are completed and signed, **all services remain coaching-only.**
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# Client Engagement Structures
Clients may engage WeHeal through a variety of service structures, which may include but are not limited to:
- Structured coaching programs
- Individual consultation or intake sessions
- Membership-based oversight arrangements
- Session packages
- Other coaching or educational offerings
Specific services, pricing, and structure are determined at enrollment and reflected in the applicable invoice, enrollment form, or payment agreement.
This Agreement governs the relationship between Client and WeHeal regardless of which service structure is selected.
WeHeal reserves the right to limit enrollment, delay enrollment, or decline services in order to maintain quality of service, appropriate provider capacity, and operational sustainability.
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# Program Providers & Roles
WeHeal services may include support delivered by one or more of the following categories of professionals:
- **Employed Providers** — clinicians or professionals employed directly by WeHeal, Inc.
- **Employed Coaches** — coaching professionals employed directly by WeHeal, Inc.
- **Independent Contracted Providers** — licensed clinicians engaged by WeHeal, Inc. as independent contractors
- **Independent Contracted Coaches** — coaching professionals engaged by WeHeal, Inc. as independent contractors
Independent contractors are carefully selected by WeHeal based on professional background, training, values alignment, and demonstrated competency in the methodologies utilized within WeHeal programs.
Although independent contractors operate independently and are not employees of WeHeal, they may be integrated into the WeHeal model through shared program standards and coordinated case consultation when applicable.
Depending on program design, Client needs, and availability, services may be delivered by any one category above or any combination.
All services provided under this Agreement are **non-medical coaching services** unless and until separate medical enrollment documentation is completed.
Coaching services, regardless of whether delivered by a physician, licensed clinician, or coach, **do not create a doctor–patient relationship under this Agreement.**
Medical services, if later elected, may only be provided by a licensed clinician authorized in the state where the Client is physically located at the time of the visit and only after completion of required documentation.
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# Nature of Coaching Services
WeHeal coaching involves structured conversations conducted via scheduled video or phone appointments.
Typical live coaching sessions are approximately fifty (50) minutes in length unless otherwise specified for a particular consultation, intake, program, or service.
Coaching may include:
- Support in building healthier relational and communication patterns
- Education regarding nervous system regulation and behavioral change
- Parenting and family dynamics support
- Nonviolent Communication (NVC) education and skills
- Lifestyle and habit education
- Goal-setting, accountability, and implementation planning
- Clarifying values and identifying aligned action steps
Coaching services are educational and skill-building in nature.
Coaching is **not psychotherapy, counseling, medical care, or mental health treatment.**
Under this enrollment, no Provider or Coach diagnoses, treats, prescribes, or provides licensed medical or mental health services.
Coaching services are not appropriate for emergency or crisis situations. If you are experiencing a medical or psychiatric emergency, call 911 or seek immediate in-person care.
If at any time licensed medical or mental health care appears appropriate, you may be encouraged to seek care from an appropriate provider.
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# Structured Program Format
If Client enrolls in a structured program (such as a Monthly Intensive or Multi-Month Intensive container), the program may include:
- A comprehensive intake session conducted during the first week of the program
- Approximately three (3) to four (4) live coaching sessions per week during the active program term
- Coordinated sessions delivered by qualified professionals engaged by WeHeal
- Personalized action steps and assignments
- Between-session email and/or text support (reasonable use)
- Selected worksheets and resources
Programs are structured coaching containers designed to provide concentrated implementation and accountability over a defined period.
They do not include unlimited access, crisis support, or on-demand care.
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# Program Structure & Session Allocation
Structured programs provide coordinated support delivered within a defined time-based container.
During active enrollment, Clients may receive approximately three (3) to four (4) live coaching sessions per week. Sessions are typically approximately fifty (50) minutes in length.
Examples may include:
- A **3-Month Intensive Program** structured as approximately a 12-week container
- A **Monthly Intensive Program** structured as approximately a 4-week container
The total number of sessions may vary based on calendar timing, scheduling availability, and whether three (3) or four (4) sessions occur in a given week.
Session timing, frequency, sequencing, and professional allocation may be reasonably adjusted based on Client goals, provider availability, illness, scheduling constraints, or operational considerations.
Programs are not designed to provide unlimited sessions or on-demand access.
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# Membership-Based Services
Certain WeHeal services may be offered through a membership structure.
Membership is designed to maintain continuity of support between scheduled sessions and allow the WeHeal team to remain familiar with the Client’s evolving goals, progress, and circumstances.
Membership may include:
- Ongoing communication access via email and/or text
- Brief guidance between sessions when appropriate
- Continuity and familiarity with the Client’s case over time
- Eligibility to purchase session packages or additional services
Specific membership services, pricing, and billing terms are defined separately at the time of enrollment.
Certain services, including session packages, are available only to Clients who maintain an **active membership in good standing**, meaning membership remains active and all membership fees are current.
Session packages allow Clients to schedule sessions with qualified professionals engaged by WeHeal, which may include coaches, clinicians, or other professionals depending on program structure and availability.
Sessions within a package may be used with any eligible professional designated for that package category at the time of purchase, subject to availability.
Session packages may be used flexibly while membership remains active. Sessions are not required to be used within a fixed monthly schedule unless otherwise specified at enrollment.
Session packages, membership structures, and provider availability may evolve over time. The specific services included within a session package are determined at the time of purchase.
If membership becomes inactive or falls out of good standing due to unpaid fees or cancellation, remaining sessions within a package may not be scheduled or used until membership is reinstated.
Session packages must generally be used within six (6) months from the date of purchase unless otherwise agreed in writing by WeHeal. Session packages may only be scheduled or used while membership remains active and in good standing. If membership becomes inactive, remaining sessions may not be scheduled or used until membership is reinstated.
Session packages may expire if membership remains inactive for an extended period of time, as determined by WeHeal.
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# Team Coordination & Internal Consultation
WeHeal services are designed to provide coordinated and integrated support.
You acknowledge and agree that your case, goals, and relevant information may be discussed among professionals engaged by WeHeal for consultation, alignment, and coordinated support purposes.
Such discussions are limited to team members directly involved in delivering services.
If you prefer certain information not be shared within the team, you must notify WeHeal in writing.
Enrollment constitutes consent to internal team consultation for service-related purposes.
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# Between-Session Support
Between-session support is intended for brief guidance, clarification, and accountability related to your coaching goals.
- Communication may occur via email and/or text
- Responses are typically provided within 1–2 business days
- Messaging is not intended for urgent situations or crisis support
- More complex matters may be addressed during scheduled sessions
Between-session communication is provided on a **reasonable-use basis** and supplements (not replaces) scheduled sessions.
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# Medical Care (If Later Elected)
If you request medical services:
- Separate medical intake, consent to treat, telehealth consent, and HIPAA documentation will be required
- Medical services may only be provided when the clinician is licensed and/or authorized in the state where you are physically located at the time of the visit
- No medical services may begin until required documentation is completed and accepted
Until that time, all services remain coaching-only.
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# Boundaries of Service
- Coaching services are not a substitute for medical care or psychotherapy
- Coaching services do not constitute the practice of medicine, mental health therapy, nutrition therapy, or any licensed healthcare field
- Independent contractors exercise independent professional judgment
- Results are not guaranteed
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# Financial Terms
WeHeal services are generally structured as programs, memberships, consultations, or session packages rather than traditional hourly billing.
Specific services, pricing, billing schedules, and payment arrangements are defined at enrollment and reflected in the applicable invoice, enrollment form, or payment agreement.
Payment in full (or the first installment under an agreed payment plan) must be received prior to scheduling services.
WeHeal may modify pricing, service structures, program formats, and offerings over time. Pricing applicable to the Client is the pricing agreed upon at the time of enrollment.
Because certain services require reserved scheduling capacity and coordinated team allocation, payments are non-refundable once services begin unless otherwise required by law or agreed in writing.
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# Membership Billing & Recurring Payment Authorization
If Client enrolls in a membership-based service, Client authorizes WeHeal to charge the payment method provided for recurring membership fees according to the billing interval selected at enrollment (such as monthly or annually).
Membership fees will be billed automatically at the beginning of each billing cycle unless membership is cancelled in accordance with WeHeal’s current cancellation policy.
Client is responsible for maintaining a valid payment method on file. If a payment method becomes invalid or a payment fails, WeHeal may suspend membership services until payment is successfully processed.
Session packages and other membership-based services may not be scheduled or used while membership is inactive or not in good standing. Membership is considered in good standing when all applicable membership fees have been paid and the account is current.
Unused sessions will not be refunded or credited except where required by law or otherwise agreed in writing by WeHeal.
Certain services, including session packages and between-session support, are available only to Clients who maintain an active membership in good standing.
By enrolling in membership services, Client expressly authorizes recurring charges to the payment method provided for the duration of the membership unless cancelled in accordance with the applicable cancellation policy.
Membership cancellation requests must be submitted in writing prior to the next billing cycle. Cancellation will take effect at the end of the current billing period unless otherwise agreed in writing by WeHeal.
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# Cancellation Policy
- Sessions must be cancelled or rescheduled at least two (2) business days in advance
- Late cancellations or missed appointments count as used sessions
- Missed sessions are not refundable
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# Privacy & Communication
- Coaching services are not medical services and are generally not subject to HIPAA
- If medical services are later elected, additional privacy documentation will apply
- Email and text communications may not be encrypted
- By signing this agreement, you consent to communication via email and/or text
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# Recording & AI-Assisted Documentation
Coaching sessions may be recorded for documentation, continuity, supervision, quality assurance, and program support purposes.
WeHeal and its engaged professionals may use AI-assisted tools, including automated transcription and summary generation, to support documentation.
Recordings, transcripts, and AI-generated summaries will not be used for marketing, public distribution, research, training, or any non-service-related purpose without separate written authorization.
If you prefer that a particular session not be recorded or processed using AI tools, you must notify the professional in writing at least 24 hours prior to that session.
Absent written notice, participation constitutes consent to recording and AI-assisted documentation for service-related purposes.
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# Payment Disputes
Clients agree not to initiate chargebacks for charges that comply with this Agreement.
Clients agree to address billing concerns directly with WeHeal prior to contacting their financial institution.
Filing a chargeback without contacting WeHeal constitutes a breach of this Agreement.
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# Force Majeure
WeHeal shall not be liable for delay or interruption resulting from causes beyond its reasonable control, including natural disasters, outages, regulatory changes, or illness of a Provider or Coach.
Services may be reasonably modified or rescheduled under such circumstances.
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# Severability
If any provision of this Agreement is found invalid or unenforceable, remaining provisions remain in full force.
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# Dispute Resolution
- Mediation in Mercer County, New Jersey
- Binding arbitration in Mercer County, New Jersey if mediation is unsuccessful
- Payment disputes may be brought in New Jersey state court
- New Jersey law governs this Agreement
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# Acknowledgment
By signing this Agreement, you acknowledge that:
- This enrollment covers coaching services only
- Medical services require separate documentation
- Coaching does not create a doctor–patient relationship
- You understand the financial terms, cancellation policy, and completion windows
- You authorize WeHeal to charge your payment method for agreed fees