Paws and Persuasion

Paws & Persuasion

Mastering DVM - Client Conversations for Better Compliance and Outcomes
The course will include a lecture and workshop for DVMs to equip you with tools and verbiage to help navigate challenging discussions we have in the exam rooms with clients.

The topics covered:
- Difficult conversations with clients (end of life, quality of life, cancer, etc)
- Explaining Diagnostics and how to get the client's buy-in
- When to refer a client and what to do before referring
- How to explain things in simple terms (most common afflictions in GP)
- How to talk to the client about the cost of treatment to prevent sticker shock (set your csr up for success)
- Role Play scenarios
Attendees: DVMs

Lecturer: Dr. Barb Bryer and Sarah Gale (simulated client)

2 Sessions to choose from: Sept 15 OR Sept 29

Time:
- 10am - 3pm (lecture and workshop)
- 12:30pm - 1:30pm (lunch)
Location: Toronto Zoo (2000 Meadowvale Rd, Toronto, ON M1B 5K7)

Parking: 361A old Finch Ave ON M1B 5K7
- Parking fees complimentary with registration
Registration Fee:
- Members: Free
- Non-Members: $300 + HST
Included in the registration fee:
- Lecture and workshop
- Coffee & Lunch
Name*

First NameLast Name
Email*
example@example.com
Phone Number*
Please enter a valid phone number.
Hospital Name*
How many years have you been practicing as a DVM for?*
How confident are you with client communications?*

HELP! Poor client interactions are affecting my job!Things have been good so far, but I want to be prepared.I have great rapport with my clients, but am always eager to keep improving!I can teach a course on client communications as a DVM!
What are your biggest challenges with client communication?*

Ending the conversation (making sure I get out of appointments on time)Discussing fees and financials with clientsGiving clients upsetting news about their petGetting client buy-in with my medical recommendationsClient complaints that I feel like I have no control overOther
What would you like to learn or take away from this workshop?*
Do you have any specific dietary needs?*

NoneVegetarianVeganGluten FreeOther
Are you joining from a VetCircle Community member hospital?*

Yes - Complimentary!No - $300 registration feeNo, but I would like to learn more about the VetCircle Community

Registration*

Sunday, Sept 15, 2024Members - Please reach out to community@vetcircle.ca to get your promo code if you do not have it yet.

$300.00CAD

Sunday, Sept 29, 2024Members - Please reach out to community@vetcircle.ca to get your promo code if you do not have it yet.

$300.00CAD

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Paws & Persuasion