• Client Letter of Agreement

    Please review and sign if you choose to work with a financial coach.

  • Client Letter of Agreement

    Wings for Widows client (“Client”) understands and agrees to the following to receive financial guidance from a volunteer financial coach (“Coach”) during a pro bono coaching engagement through our Financial Advisor Network. The purpose of this engagement is to educate and empower the Client to make informed decisions about their financial future.

    Section 1: Scope of Services

    This agreement assures the Client a minimum of four (4) hours of pro bono financial counseling during the coaching engagement. This engagement is designed for clients seeking comprehensive, hands-on financial guidance. Coaches will work closely with clients to address a wide range of financial topics, offering personalized advice and helping clients navigate complex financial matters.

    Based on the Client's needs and the Coach's professional judgment, there are three potential paths forward at the conclusion of the four (4) hours of pro bono service:

    1. Coach may agree to extend the pro bono period;
    2. Coach and Client agree to transition to a paid relationship; or,
    3. Coach and Client agree to conclude the service with appropriate referrals and recommendations

    Pro Bono Period:

    • Client will receive a minimum of four (4) hours of financial coaching at no cost; at the coach's discretion, the pro bono service may be extended beyond the initial four (4) hours
    • Coach determines service delivery method (virtually, by phone, or in-person)
    • Coaching meetings can be structured in whatever way best serves the client's needs - whether that's several shorter meetings or fewer, longer sessions
    • Coach and client will determine the meeting schedule, but the expectation is that the pro bono period is completed in 30-60 days
    • There is no obligation for the Client to continue beyond the four (4) hours of pro bono service, if offered

    Paid-Relationship Period (Optional):

    • If Coach and Client agree to continue service in a paid-relationship following the pro bono engagement, such conditions and terms of service will be determined solely between Coach and Client
    • There is no obligation for the Client to continue in a paid relationship, if offered; Wings for Widows does not endorse any Coach in a paid relationship.

    The Coach may collaborate with other professional service providers (e.g., attorneys, tax representatives) as necessary.  

    Engagement Conclusion:

    The engagement concludes when:

    • The four (4) hours of pro bono service have been received; or,
    • The Coach and Client, separately or together, opt to conclude the engagement

    Limitations of Service:  
      
    During the pro bono engagement, the Coach will not:   

    • Have authority or control over Client's assets  
    • Have Power of Attorney 
    • Sell any products or services to the Client  

    The Client is responsible for all financial decisions and implementation of advice.  

    Section 2: Responsibilities

    Client Responsibilities:

    The Client agrees to: 

    • Authorize Wings for Widows to share their Financial Wellness Survey results and application information with the Coach
    • Attend scheduled meetings
    • Promptly respond to Coach and Wings for Widows communications 
    • Maintain respectful behavior towards the Coach and Wings for Widows staff
    • Provide requested financial information for optimal outcomes 
    • Make their own financial decisions 
    • Complete the post-engagement Client Experience Survey to understand your coaching experience
    • Complete the post-engagement Financial Wellness Survey to determine program effectiveness (this information is shared with you)

    Coach Responsibilities:

    The Coach agrees to: 

    • Maintain confidentiality of the Client's financial information
    • Provide services free of charge and not enter a paid relationship with the Client during the pro bono engagement; this option exists following the pro bono engagement upon mutual agreement. Your Coach should never solicit your business.
    • Provide the Client advice and recommendations within the scope of the Wings for Widows mission
    • Adhere to the Privacy Policy outlined in this agreement 

    Professional Standards:

    The Coach will comply with all regulatory, professional, and ethical obligations, including the CFP Board's Code of Ethics and Standards of Conduct.

    Section 3: Liability, Dispute Resolution and Privacy Policy

    Liability & Dispute Resolution:

    Neither Wings for Widows nor its affiliates shall be liable for the accuracy or appropriateness of advice provided by the Coach. The Client agrees to hold Wings for Widows and the Coach harmless from any loss, damage, cost, or liability arising from the engagement.

    If either party has concerns, both parties agree to attempt to resolve them directly. If the issue remains unresolved, the parties must submit it to non-binding mediation under the Commercial Mediation Rules of the American Arbitration Association. If the dispute remains unresolved, the parties may submit it to binding arbitration under the Securities Industry Arbitration Rules of the American Arbitration Association.

    This dispute resolution process is designed to be fair and protect both parties' interests.

    Privacy Policy:

    The Coach will not disclose non-public information shared by the Client, except:

    • To comply with laws, regulations, or court/government orders
    • When additional professional input is required for accurate advice
    • To share with Client-authorized persons
    • To prevent fraud, ID theft, or other liability

    The Coach will inform the Client prior to sharing information in these circumstances.

    By signing this letter of agreement below, you acknowledge that you understand and accept these terms.

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