BEFORE YOU ANSWER!
Listen carefully to the Customer say their name and enter it as you are listening. Spelling can come later as you close the booking or provide a quote.
INTRODUCTION
Hi/Good Morning/Good Afternoon [Name]
Thanks for - The call/The Information
Now to give you the best suited package I need to ask you some questions. Is that alright?
Thanks [Name].
Okay...
LOCATIONS
Remember we only service as far as Highfields/Meringandan, Withcott, Greenmount and Kingsthorpe.
Any areas close by will need to be refered to managment.