We strive to provide nothing but excellent patient care. Patient satisfaction and wellbeing is our ultimate concern. In order to provide high-quality service to all new and established patients, it has become necessary to establish a patient cancellation policy.
Patients are obliged to attend their scheduled appointments. When you miss an appointment without advanced notice, the Clinic never even gets the chance to offer that appointment time to another patient in need of treatment.
We understand that you may need to miss a scheduled appointment from time to time. Just do us a favor and give us at least 24 hours notice if you must cancel your appointment. Giving us advanced notice will allow the Clinic to offer that appointment time to another patient.
Should you need to cancel an appointment after the office is closed – weekends and holidays, inclusive – we request that you call the office and leave a message. Otherwise, please make appointment cancellations during our regular business hours. If you miss an appointment without 24 hours notice, there will be a fee assessed. This fee will be due when you are billed or at your next appointment, whichever event comes first. This fee is the sole responsibility of the patient and will not be billed to your insurance company.
THE MISSED APPOINTMENT FEE IS $20.00
If you have an unavoidable emergency pop up, please let us know as soon as possible. We have no intention of punishing patients with a missed appointment fee for emergency situations entirely out of their control. In order to better serve you, we have an automated appointment reminder system in place.
Our hope is that the automated reminder will help everybody keep their appointments and receive the care they need. Please be sure to specify a contact number at which you check messages regularly.
We sincerely thank you for working with us to provide you the best possible care.