How Well Do You Communicate in a Crisis?
**Check all that apply for each section.**
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Dealing with stress during a crisis
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Have you talked with a counselor or mentor about your own stress related to the crisis?
Have you offset your stress through exercise, meditation, etc.?
Have you shared your concerns with your employees?
Have you shown vulnerability to your employees by being honest about how you feel?
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Communicating internally
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Have you communicated how your firm will operate during a crisis?
Have you regularly reached out to individual employees to see how they are doing?
Have you explained how your firm is ensuring a safe and healthy experience for everyone?
Have you updated employees routinely as the impact of the crisis shifts?
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Communicating with clients and stakeholders
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Have you communicated with clients about how your firm is handling the crisis?
Have you assured clients that your staff is ready and equipped to carry out all projects?
Have you regularly reached out to clients to see how they are doing?
Have you told clients the best way to reach you personally if they have any concerns?
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Setting expectations
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Have you ensured your staff is fully equipped to work at home in a crisis?
Have you communicated to staff what outside resources, such as counselors, are available to help them deal with the crisis?
Have you provided training and professional development to equip employees for the new environment?
Have you communicated reminders to follow safety protocols?
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Building community
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Have you teamed staff with mentors or coaches to ensure each employee has support and a point of contact?
Have you highlighted completed projects and successes to give staff a sense of continuity?
Have you encouraged your leadership team to find ways for staff to reconnect and decompress during a crisis?
Have you checked in with your direct reports to see how each person is doing and what they need from you?
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