CANCELLATION DURING PROJECT
If you choose to cancel the project midway through the project, where ideas and proposals have been submitted, refunds of previous payments are not possible.
If we are unable to complete the project due to unforeseen circumstances, a portion of the overall budget will be returned. In most cases, the complete amount will be refunded. If the work completed so far can be used for another designer to pick up, then a percentage will be refunded based on the work completed, or any other reasonable suggestion will be considered.
PROJECT SUSPENSION
We reserve the right to suspend any project if a client interferes with excessive micromanaging, demonstrates a continued lack of trust and inability to move forward after showing more than a reasonable number of unique logo ideas/concepts, and/or shows reluctance in paying the final payment.
Fair notice will be given with a fair chance to remedy the situation without resorting to project suspension or termination. Any suspension or termination will not result in any refunds.
NO COMMUNICATION POLICY
We have a policy that after 30 days of no communication from you, we will terminate the project, and it will be considered canceled.
However, we understand that unforeseen circumstances may arise, and we are always open to listening and understanding your position. We will do our best to help whenever we can, but we require consistent communication to ensure the success of the project.