We need the following from the Family:
1. Clothing
2. Passport - This is so that the person can travel.
AFS commits to the following responsibilities to ensure the repatriation of your loved one:
1. Transfer to Mortuary:
AFS - Transfer the remains of
2. Timely Repatriation:
AFS - Endeavor to place the deceased on a flight within 5-8 business days, utilising our mortuary and medical experts.
- AFS - Note that an earlier or faster time frame is not possible.
- The process begins once the remains are collected from the Coroner or Hospital.
- Every deceased person is different, they reach us in different conditions.
- They are then inspected and a proper plan of preparation is commenced.
3. Documentation Requirements:
You the family representative - as the point of contact, must promptly complete the Death Certificate Data Collection Form to apply for the Death Certificate.
- This form is located here at this link: Death Certificate Data Collection Form
- AFS - Flights can only be booked once the Department of Births, Deaths, and Marriages registers the death and issues the death certificate.
- AFS - No procedures on the remains will commence without the death certificate.
4. Medical Procedures:
- AFS - Perform necessary medical procedures, including bathing, clothing, embalming, and sealing the body.
- AFS - Each body is unique and will be treated individually, with varying time requirements.
5. Documentation and Permissions:
- AFS - Complete all necessary documentation for transporting the remains.
- AFS - Coordinate with all relevant authorities to ensure safe passage home.
6. Communication:
- AFS - Keep you informed with relevant information throughout the process.
7. Acknowledgements:
- You the family representative - Acknowledge that AFS has no influence over Government Departments, Airlines, or Australian Border Customs.
- You the family representative - Understand that AFS works with third parties (e.g., freight agents) and is not responsible for delays caused by them.
- You the family representative - Recognize that flight delays and cancellations are beyond AFS's control.
- AFS will notify you and arrange the next available flight if this occurs.
8. Information Provision:
- You the family representative - are responsible for providing AFS with any required information promptly.
- You the family representative - are responsible for filling out this form as soon as possible: Death Certificate Data Collection Form
9. Schedule Changes
- Understand that any schedule changes by the family may affect the repatriation timeline. Factors include but are not limited to:
- Bringing the body home for a viewing.
- Additional charges may apply for viewings, which will be disclosed at the time of request.