- Do you want to make a difference in people's lives?
We are looking for a Customer Service Representative (English Speaker) to join our growing team!
Who we are:
WUDUH is the Jordanian operations hub servicing a U.S.-based company specializing in financial settlement solutions. At the heart of our work, we help people manage and navigate their financial future with confidence.
Beyond our work, we are passionate about nurturing talent and promoting a culture of innovation, creativity, and endless possibilities. If you are looking for a place to develop your skills and make a real impact, WUDUH is where you can grow and succeed.
What you'll be doing:
Customer Interaction
- Handle incoming customer inquiries, feedback, and requests through various channels such as phone calls, and emails.
- Proactively reach out to customers for follow-ups, updates, or issue resolutions.
Issue Resolution
- Assist customers in resolving program or service-related issues, providing accurate information and solutions.
- Escalate complex issues to higher-level support or management as needed, ensuring timely resolution.
Product/Service Knowledge
- Stay updated on program/service updates to provide informed assistance by timely completion of self-directed learning modules and active engagement in team huddles and meetings.
Communication
- Communicate with customers in a clear, concise, and professional manner, ensuring understanding and satisfaction.
- Practice active listening to fully understand customer needs and concerns.
- Demonstrate empathy and understanding towards customers, especially when dealing with complaints or challenging situations.
- Exercise patience when interacting with customers to ensure a positive experience.
Education
- Educate customers about program features, usage, policies, and procedures.
- Guide customers on utilizing self-service options and online resources.
Compliance
- Ensure compliance with company policies, procedures, and service standards.
- Manage time effectively by maintaining commitment to published schedules and ensuring timely responses and resolutions to customer inquiries.
- Prioritize tasks based on urgency and importance.
Who you are:
- Language Requirement: Fluent English speakers only
- Preferred 1-2 years of prior experience in a high-volume call center
- Proficient in MS Office
- Strong ability to asses and de-escalate intense situations
- Excellent attention to detail and follow-up
- Exhibit a high degree of initiative and independence
What we offer:
- Comprehensive health insurance
- Competitive compensation package
- Prime central location
- Discounts on food, beverages, and wellness services
- Continuous learning and development opportunities
- A dynamic, inclusive, and supportive work environment
- A workplace led by Gen Z and Millennials
Employment type:
Working days:
- Monday to Friday: Night shift
- 6th day: Based on need, managed fairly based on priorities and urgency
Ready to make your mark?
Apply now for a career that merges your talents with innovation. At WUDUH, your journey to a fulfilling career is just a click away!
Learn more at wuduh.zenats.com
Students and fresh graduates are encouraged to apply.
Eligibility is limited to Jordanian nationals and individuals born to Jordanian mothers.