Ireland charity/non-profit organisation service user support survey
This survey is designed to understand more about how charities and non-profit organisations in Ireland offer support to their service users. Your responses will be used to help us to develop the Town & City Gift Card offering for charities and non-profit organisations. As a thank you for taking part, please tell us your email address at the end of the survey to be entered into a prize draw to win a €50 Town & City Gift Card of your choice.
Ireland based charity/non-profit organisation name
How many staff does your charity/non-profit organisation have?
Up to 10
11 - 50
51 - 250
251 plus
How many service users does your charity/non-profit organisation support?
Up to 100
101 - 250
201 - 500
500 plus
Is supporting local businesses/your community important to your charity/non-profit organisation?
Yes
No
If yes to the above, why is supporting local businesses important to your charity/non-profit organisation? Please tick all that apply
It aligns with our values as a charity/non-profit organisation
It's important to our service users
To help create a vibrant local economy
What is your main consideration when introducing a new type of support for service users?
Has demand from your service users increased this year?
Yes
No
Do you anticipate demand from service users will increase, decrease or stay the same in 2025?
Increase
Decrease
Stay the same
Has your charity/non-profit organisation changed any aspect of its service user support over the past 12 months?
Yes
No
If yes to the above, have any of the following impacted the change? Please tick all that apply
Change in service user needs
Change in charity/non-profit organisation needs
The cost of living
Does your service user support align with your purpose and values as a charity/non-profit organisation?
Yes
No
Is offering choice in your support for service users important?
Yes
No
Do you use Gift Cards or vouchers to distribute funding/provide financial support to service users?
Yes
No
If yes to the above, which Gift Cards/vouchers do you offer?
Town & City Gift Cards
Single retailer Gift Card/voucher e.g Dunnes
Multi-store Gift Card/voucher
Other
If you have purchased Town & City Gift Cards before for your service users, what was the reason you purchased them? Please tick all that apply
Support for local
Ease of purchase/usage for organisation
Ease of purchase/usage for service users
Overall choice for service users
The mix of national brands and independent businesses
Were there any other reasons for choosing Town & City Gift Cards?
Did Town & City Gift Cards meet the needs of your service users?
Yes
No
How easy did your charity/non-profit organisation find the process of using Town & City Gift Cards?
Difficult
1
2
3
4
Easy
5
1 is Difficult, 5 is Easy
Which would you prefer to give your service users?
A physical Gift Card
A digital Gift Card
We are looking for participants to take part in a short telephone call to find out more about how charities/non-profit organisations support service users. Those selected will receive a €50 Town & City Gift Card of their choice, would you be willing to take part in this research? If so, please tell us your email address.
If you would like to be entered into the draw to win a €50 Town & City Gift Card please enter your email:
Which Gift Card would you like to win?
Please Select
Ballinrobe 'The Lakes' Gift Card
Carndonagh Gift Card
Drogheda Gift Card
Letterkenny Shop LK Gift Card
Sligo Gift Card
Waterford Gift Card
Submit
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