Interview Screen

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Thank you for your interest in exploring opportunities with Evolve Psychiatry. Please complete this short questionnaire to determine if we may be a suitable fit for each other. We recommend reviewing our website prior to beginning. Please note that the questionnaire is timed.
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Name
First Name
Last Name
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Email
example@example.com
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The role presents several challenges that require flexibility, adaptability, and independent problem-solving skills. This includes adjusting lunch breaks occasionally to continuously support patient needs and covering various administrative roles as required for the smooth operation of the office. The job also demands self-directed learning and initiative to effectively navigate tasks, especially during times of minimal supervision. Furthermore, professionalism and empathy are required when interacting with upset or dissatisfied patients to maintain high-quality patient care and satisfaction. Finally, the role requires learning to efficiently use Electronic Medical Record (EMR) systems and adapting to evolving policies and procedures, necessitating a proactive approach to stay updated and compliant. Do you accept these challenges?
YESNO
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I Prefer Working
Please Select
Please Select
Independently, with defined tasks and deadlines.
Collaboratively with a team, with constant communication and interaction.
Neutral - I am comfortable with both approaches.
Not applicable/I prefer not to answer.
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How comfortable are you with using Electronic Medical Record (EMR) systems?
Very comfortable, I have extensive experience
Somewhat comfortable, I have basic experience.
Not comfortable, but willing to learn.
Not comfortable and not interested in learning.
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With our growth and evolving processes there are still times where we come across situations for which there is no standard protocol. Tell us about a time you had to address a difficult customer/patient without having any protocol and what you did to resolve the issue.
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We believe that the best professional lessons are learned from failure. Tell us about a time that you had a negative outcome from a decision of yours and what you learned from that experience?
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What are your long term professional goals (team lead, supervisor, drafting documentation, training new hires)?
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How do you typically respond when there is a sudden change in workplace policies or procedures?
I quickly adapt to the new policies and incorporate them into my work routine.
I prefer to continue with the old procedures until I fully understand the new ones.
I find it difficult to adjust to new policies and need additional time to adapt.
I often resist changes and stick to the methods I am most comfortable with.
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How do you prioritize tasks when you have multiple deadlines?
Create a list and tackle tasks based on urgency and importance.
Work on tasks as they come to mind.
Focus on the easiest tasks first to get them out of the way.
Struggle to prioritize and often miss deadlines.
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A patient logs a complaint about not receiving their medication due to a delay in the approval process for a refill. They are concerned about missing their doses. How should you handle this situation?
Apologize for the inconvenience and inform the patient that you will expedite the approval process with the prescribing psychiatrist.
Direct the patient to contact their local pharmacy to see if they can provide an emergency supply.
Explain that the approval process takes time and ask the patient to wait until it’s completed.
Suggest the patient consult with a different psychiatrist who might be available sooner
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Due to a recent policy change, patients now need to complete additional mental health assessment forms before their virtual sessions. A patient expresses discomfort and concern about sharing sensitive information online. How do you address their concerns?
Reassure the patient that all data is secure and insist that the forms must be completed as required by policy.
Offer to discuss the importance of the forms, how the information will be used, and ensure them about the confidentiality measures in place.
Allow the patient to skip the forms for now and proceed with their session as usual.
Direct the patient to customer service for further assistance regarding their concerns.
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A patient frequently expresses dissatisfaction with the response times to their messages on the online portal, particularly regarding prescription refills and appointment scheduling. They feel that their concerns are not prioritized. How do you address this while balancing the needs of all patients?
Apologize and prioritize their messages moving forward, ensuring they receive responses ahead of other patients.
Explain the standard response times and procedures, offering to streamline their requests where possible and suggesting they use the portal's emergency options if necessary.
Suggest they call the office directly instead of using the portal to ensure immediate attention to their concerns.
Reassure them that all patients are treated equally and that their messages are being handled as promptly as possible.
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A patient sends an urgent message through the online portal reporting severe side effects from a newly prescribed medication. The patient’s psychiatrist is unavailable, and they need advice. How should you respond?
Advise the patient to stop taking the medication immediately and wait for the psychiatrist to become available.
Suggest the patient visit their nearest emergency room or urgent care center and inform the psychiatrist as soon as possible.
Reassure the patient that side effects are common and they should continue taking the medication until the psychiatrist can be consulted.
Direct the patient to a pharmacy for over-the-counter remedies to alleviate the side effects.
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A patient frequently sends detailed messages through the online portal, often outside of session times, seeking extensive guidance and support. This is becoming time-consuming for the team and falls outside of the practice’s standard communication policy. How should you address this issue?
Ignore the messages outside of scheduled appointments, as they are not covered by the practice policy.
Respond to every message as a sign of support, regardless of the time it takes.
Set clear boundaries by explaining the practice’s communication policy, suggesting that the patient discuss these issues during scheduled sessions, and offering a list of resources or self-help strategies for interim support.
Charge the patient for the extra time and effort spent responding to their messages.
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How do you prioritize and manage your workload when dealing with multiple patient inquiries and requests, especially in a busy online healthcare environment? Describe your approach and any tools or strategies you use.
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In your experience, how do you handle situations where a patient is dissatisfied with the care they received, especially in a virtual setting? What steps do you take to address their concerns and improve their experience?
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Can you describe a situation where you had to communicate a complex medical issue to a patient who was struggling to understand? How did you ensure the patient felt informed and comfortable with the information provided?
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Thanks for taking the time to complete our interview screen. Your answers give us valuable information that helps with our selection process. Our team will go over your responses. If your skills and answers match what we're looking for, we'll be in touch to arrange an interview. We appreciate your patience during this process.
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