What This Category is for:
This category is strictly for losses or damages caused by unexpected, non-customer-related incidents affecting our physical property and assets.
Use this category ONLY for incidents involving:
Burglary or Break-ins: When unauthorized individuals (thieves) enter our secured property, storage yard, or building to steal equipment or inventory.
Vandalism: Intentional damage to our buildings, perimeter, vehicles, or equipment by external third parties.
External Property Damage (Accidental): Unforeseen events where external forces cause property damage.
Example: A vehicle driving down the road crashes into our gate or fence.
Example: A severe storm causes unexpected damage to a storage unit, resulting in equipment loss.
External Theft: Equipment that is stolen directly from a secured property without the involvement of a current or former customer.
What This Category IS NOT For (Internal/Customer-Related Issues)
DO NOT use this category for losses or damage that are part of the normal customer/rental cycle or internal errors. These incidents must be logged under separate, existing categories (e.g., "Customer Debt" or "Rental Non-Return").