• Incident Report

    Incident Report

  • What This Category is for:

    This category is strictly for losses or damages caused by unexpected, non-customer-related incidents affecting our physical property and assets.

    Use this category ONLY for incidents involving:

    Burglary or Break-ins: When unauthorized individuals (thieves) enter our secured property, storage yard, or building to steal equipment or inventory.

    Vandalism: Intentional damage to our buildings, perimeter, vehicles, or equipment by external third parties.

    External Property Damage (Accidental): Unforeseen events where external forces cause property damage.

    Example: A vehicle driving down the road crashes into our gate or fence.

    Example: A severe storm causes unexpected damage to a storage unit, resulting in equipment loss.

    External Theft: Equipment that is stolen directly from a secured property without the involvement of a current or former customer.

    What This Category IS NOT For (Internal/Customer-Related Issues)

    DO NOT use this category for losses or damage that are part of the normal customer/rental cycle or internal errors. These incidents must be logged under separate, existing categories (e.g., "Customer Debt" or "Rental Non-Return").

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