Memphis Flower Wall Company
Rental Agreement
Pricing and Availability:
· Pricing and date availability are guaranteed when Rental Agreement is signed and 50% deposit is paid.
· Custom rentals require 100% payment of add-ons.
· Customer rental specifics, rental rate, date/time of rental and all services to be provided by Memphis Flower Wall Co. under this Rental Agreement, shall be detailed on Attachment (Receipt).
Rental Delivery & Setup
· Rental delivery, set-up, take-down, and pick-up costs are included in the rental rate.
Required Deposit/Paperwork
· Rental services require a signed Rental Agreement and a 50% deposit
· Custom rentals require 50% deposit and 100% payment of add-ons
· Final payment with changes, substitutions and final counts are due 2 weeks prior to the event.
· Some items may be ordered or customized just for the Customer's order. These orders may not be changed after payment for them is made.
Photography Release
· By signing this agreement, you give Memphis Flower Wall Company permission to use the photos at Customer's event on our website, advertisements, materials, social media, etc.
Delivery, Set Up, Take Down, & Pick Up
· Memphis Flower Wall Company will deliver, set up, take down and pick up rental equipment. Customer may not disassemble or alter rental equipment. This is to prevent damage for which Customer is responsible.
· If Customer will not be available during delivery and pick-up, it is Customer's responsibility to coordinate with the venue/wedding coordinator to ensure all items are delivered and set up in correct location. The Customer- approved venue/wedding coordinator point of contact is identified in Attachment (Receipt).
· Customer or the approved venue/wedding coordinator must sign after set up to ensure setup and delivery and quality conform to the specifics set out in Attachment (Receipt).
· Customer or the approved venue/wedding coordinator must sign after pickup to confirm all items have been collected.
Injury Liability Release
· Customer agrees, without limitation, that Memphis Flower Wall Company and its employees, shareholders, owners, agents, principles, officers, successors, and assigns hold no liability for any damage or injury caused by or in any way related to the use of the rental items and services set forth in this Rental Agreement and the Attachment (Receipt) to Customer or any third party. Customer assumes all risk of personal property damage or personal injury and indemnifies and holds harmless Memphis Flower Wall Company, it’s employees, shareholders, owners, agents, principles, officers, successors and assigns in the event of any such property damage or personal injury.
Damaged Items
· Customer assumes full responsibility for all rental equipment upon possession and agrees to pay full replacement costs for lost or damaged rental equipment. Replacement includes labor.
· Customer agrees to ensure that all rental equipment provided under to this Rental Agreement will be secured from abuse, misuse, damage, theft, and protected from weather and/or any other damage.
Weather Related Issues
· Memphis Flower Wall Company does not issue refunds for any reason, including inclement weather. Should bad weather or wind become an issue, reserves the right to refuse or release rental equipment and may, in its discretion, offer a substitution of in-stock items to help facilitate an indoor function. Customer assumes all risks and hardships involved with having an outdoor event. Customer assumes all risks and hardships involved with having an outdoor event.
· If Memphis Flower Wall Company arrives for a delivery and the weather is bad or bad weather is impending, Memphis Flower Wall Company will call Customer or an approved contact person to discuss options. Customer will provide an additional contact name and number should Customer be unavailable the day of the event.
Payment Terms
· 50% Deposit is due at booking. The remaining final payment is due 2 weeks prior to Customer’s event.
· Payments are accepted via Cash or Venmo @Julie-Carson
· Custom Rentals require 100% payment at booking.
Payment for Damaged/Missing Items
· Damage Items –Memphis Flower Wall Company’s pick-up associate is not responsible to check for damaged items. Items are inspected after return
· Photos of damages will be submitted as proof upon request. Damages will be charged to the credit card on file.
Silk Flower Wall Damage Fees
· CATEGORY 1 - $15 CATEGORY 2 - $30 CATEGORY 3 - $60 CATEGORY 4 - $120 CATEGORY 5 - $300+/replacement.
· Missing Items – Missing items are checked at pick up. Customer will be charged if any items are missing for replacement fees after inspection for damages.
damages.
· No staples, tacks or pins can be used to attach Customer’s items to any rental equipment. Any damage will result in a charge to Customer to repair or replace rental equipment.
· No tape can be used on any part of the rental equipment. Any damage will result in a charge to Customer to repair or replace rental equipment.
Orders & Changes
· All order/service changes must be placed in writing or emailed as to avoid any confusion. A detailed invoice will be submitted following any changes to Customer’s order by email. Additional services require an appropriate deposit and will be invoiced unless other terms are specified. Customer agrees that emailed orders/service changes and email acceptance are binding, do not require a signature to be valid, and obligate Customer to pay for the services per the terms of this Rental Agreement or as changed. If changes are made the day of the event, a responsible party must sign for them upon delivery, pay with cash or Venmo.
Cancellations
· Please be aware that once the contract is signed, and Customer’s event date scheduled, all other clients have been refused Customers specific rentals and services for Customer’s event date, and thus all payments are non- refundable.
· Customer would not be obligated to pay the balance of Customer’s invoice, unless Customer placed a custom order which was designed specifically for Customer’s event. In such cases, Customer would be contractually bound to pay the balance due on the account.
Non-Payment/Changes
· No services contained in this contract will be rendered, delivered, or available if balance is not paid in full prior to Customer’s event.
· No payments will be accepted beyond two weeks prior to the event date. No exceptions!
· If Memphis Flower Wall Company does NOT receive payments as required by the agreement, the Rental Agreement is terminated, and any customer deposit is forfeited.
· Memphis Flower Wall Company is not obligated to accept payments beyond the due date, nor refund previous payment. We understand that some things happened which are out of the customer’s control and will work with Customer if the Customer experiences difficulty. However, Memphis Flower Wall Company is under no obligation to meet Customer’s needs in these circumstances.
Misuse of Items
· Upon pickup or delivery, if Memphis Flower Wall Company in its sole discretion, concludes that misuse or damage to the rental equipment may occur, Memphis Flower Wall Company will NOT leave the items and no refunds will be issued.
Customer agrees to the Rental Agreement and Payment Terms. This Rental Agreement cannot be altered without written consent of both Memphis Flower Wall Company and Customer.
I have read, accept, and agree to all terms of this Rental Agreement and understand that it is a binding contract.